On 2018-05-28 16:50, Anton Aylward wrote:
> On 28/05/18 07:51 AM, Simon Lees wrote:
>> This brings us to the next issue, posting bugs / bug reports on mailing
>> lists rather then bugzilla. This is a practice we would like to see
>> stopped and we will be gently reminding people if they continue posting
>> bugs on mailinglists, this especially includes if a package /
>> application breaks when updating tumbleweed / leap (including beta's).
> I understand your concern.
> What you are complaining about is people too lazy or disinclined to use bugzilla
> to report valid bugs.
I know (and you know, Anton) of some people that bluntly refuse to use
bugzilla, and nothing will change their thinking ;-)
> However ...
>> We would ask that you search for your issue prior to reporting
> Not just on bugzilla but ...
> I'm sure there are users less experienced than me who are unsure of themselves
> and unsure if what they see as something wrong is a bug or their own mistake.
> The mistake may be wrong assumptions about what is supposed to happen or it may
> be misconfiguration rather than a bug.
> My experience has been that reporting my own mistakes and misconfiguration on
> bugzilla simply ends up in a WONTFIX. It may be that the developer didn't have
> time or patience to explain what *I* was doing wrong and that there really
> wasn't a bug, or it may be that (s)he didn't want to bothered tracing why this
> bug happens, what fringe/test-case brings it up.
> And perhaps I'm not alone ...
> So before reporting to bugzilla I ask on the list "Is this my mistake?"
I do that. :-)
I hate to report a bugzilla and then find out that it was my fault, and
that I wasted a contributor time. I really hate that.
> To date, a better than 90% of the cases has been "MY mistake and guidance, often
> from people that I don't think would be opensuse-support(a)o.o. And yes, I've
> been referred to the kde- list and the btrfs- list and the xfs- list and the
> people there have always been helpful in telling me what I was doing wrong.
> MY opinion is that using bugzilla as a 'first resort' will result in a lot of
> <strike>highly pissed off</strike> irritated developers as well as lots of even
> more <strike>highly pissed off</strike> irritated users.
> Yes, opensuse-support(a)o.o will work, *IF* you publicise the hell out of it and
> keep telling people who subscribe, naturally enough, to the main and other lists.
> Perhaps you need a sign-up notice a monthly notice, such as the sort that
> Mailman can send, telling users about opensuse-support(a)o.o and the other lists,
> kde-, btrfs-, xfs- and so on, and to take specific problems there.
Cheers / Saludos,
Carlos E. R.
(from 42.3 x86_64 "Malachite" at Telcontar)