[opensuse-project] Re: [opensuse] Re: [opensuse-factory] Re: Mailinglist changes going forward - openSUSE Project

29 May 2018

On 29/05/18 03:16, John Andersen wrote:
...
  On 05/28/2018 08:28 AM, Anton Aylward wrote:
  What is left for the main list?  Are you saying
it should be a social group?  
 As I've mentioned on another thread, the board would love to kill this list
completely,
 as well as all the others.  The Board!!!  Not the developers, not the users, but the
board.
  Well you could probably extrapolate that to at least some openSUSE
Members as well, as they vote for the board and I personally and I
believe others mentioned cleaning up some mailing lists as something we
would like to see. So people appointed me to the board knowing I wanted
to make changes to mailing lists.

...
  Users are expected to join 20 mailing lists, and know
exactly which of those they
 dare post an issue upon,  Its Not sufficient to know which department to file your
 complaint with, you must also know the desk, and which in-basket to use.

The introduction of opensuse-support@ is meant to make it clear where
all support issues can be emailed.

...
  I admit I grow weary of long running wandering
threads, as people devolve into discussing
 the minutia of side issues, often leaving the original poster hanging in suspense.  Also
 annoying are the long copy-pastes of pointless console output that help nobody.
 But I delete the threads and move on.

 Mostly what gets posted here are user-to-user questions.  Nobody here is under the
 slightest delusion that any developers participate here.  Just other users that
 may have seen a similar issue.
  In the past when I first joined this list there was plenty of
user-to-developer questions posted here, but over time many developers
(including several on the board) got sick of the noise on this list and
either unsubscribed or created mail filters to /dev/null

The hope with the new opensuse-support mailing list is that we can keep
it more ontopic and as such many of the developers that are willing to
offer support but left this list as it was a waste of there time will
return to the new list and offer support there.

...
  Bug Reports?  chuckle....
 The MAJORITY of Bug reports are closed two years later when that release falls
 out of maintenance, or marked as a duplicate of another bug, which is eventually
 marked as won't fix two years later.
  When such bugs are closed it is made clear that you can reopen them
against a newer version if the issue persists, this change is also more
related to the mail on opensuse-factory@ rather then opensuse@ where we
see lots of emails along the lines of ABC broke in the latest snapshot

...
  There seems nowhere one can ask a question of other
users, without invoking the
 wrath of the board, or the swift admonition to go join another mailing list
 and post your problem there.
  Yes if you are asking "support" questions in the very broad term of
support on the opensuse-support@ mailing list no one will get grumpy
with you, if you want to ask other users how to cook fish or where to go
on holiday etc opensuse-offtopic@ is a much better place.

...
  I'm thinking the Forum would be a better place. 
It is for Manjaro, but
 I'm not so sure it is for Opensuse.
  openSUSE has excellent forums to the point where the board considered
just moving all support questions to there rather then mailing lists,
but as we know some people prefer mailing lists we decided against that.

-- 

Simon Lees (Simotek)                            http://simotek.net

Emergency Update Team                           keybase.io/simotek
SUSE Linux                           Adelaide Australia, UTC+10:30
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