I was looking to sort articles, and found some in "Category:Support channels",
some in "Category:Contact us", which is good way to confuse people. Both are
valid categories for the forums, mailing lists, IRC, as we offer them as
contact to the other community members which provide interactive support.
We can (and should) be more detailed in what parts user can expect support as
#opensuse-chat on Freenode, for instance, is not a support. That is cleared in
the article that is linked from Portal:Support , but not right there in the
As we have "Support" and "Contact" links in the left sidebar, because people
expect to find that information on every web page I'll work next days to sort
out what exactly is "support" and what "contact us", what is interactive and
what one way (announce, broadcast, comments) type of information.
I'll use redirects and when names of articles settle as acceptable for
majority then they can be linked in the sidebar and top menu.
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