In the past, we at SUSE - and therefore now at Novell OPS BU - defined
the severities in bugzilla in a way that is now different from nearly
everybody else.
We're standardizing now on the definitions given at
http://en.opensuse.org/Bugs/Definitions. The severity definitions are
now the same as in most other open source projects, so that we speak the
same language and reduce confusion.
The major changes we're doing are basically:
* Severity Blocker means "Blocks development and/or testing work"
* Severity Critical means "Crash, loss of data, corruption of data,
severe memory leak"
* We'd like to ask you to fill in the "Found by" field correctly, this
will be "Beta-Customer" for openSUSE community members before a
release and "Customer" if you file a bug after the release.
* Novell will use internally both severity and priority for handling bug
reports.
We'd like you to use the changed severity definitions for every new
bugreport that you are filing and also set the "Found by" field. We
hope that these changes reduce some confusion and help us at Novell to
better prioritize and fix bug reports,
Thanks,
Andreas
--
Andreas Jaeger, Director Platform / openSUSE, aj(a)suse.de
SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg)
Maxfeldstr. 5, 90409 Nürnberg, Germany
GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126
