On 03/20/2017 09:40 AM, Carlos E. R. wrote:
On 2017-03-20 14:29, James Knott wrote:
On 03/20/2017 09:22 AM, Carlos E. R. wrote:
It is also funny that the ISP insists on giving
one 300Mbps symmetrical
bw, but then the technician only does setup WiFi, which is incapable of
handling that. They don't install the LAN cables. It took me some months
to do that on my own time and effort, with a temporary cable hanging
from the lamps in the ceiling going to the computer room upstairs.
connections are always your responsibility.
That is absurd when doing service to
home customers that have no idea.
But my point was rather on the absurd of saying "we give you 300 Mbps"
and then only install WiFi. They install 300 and charge for it, when 50
In fact, when you ask they tell you that of course, the installer has to
install the LAN for you if you ask. They have to install the router on
the place you tell them, and carry the cable from the ONT to the router
several rooms away (not the cables from router to computers). But the
installers deny this.
Instead they place the router behind the TV, where it is useless.
They install a working connection that's capable of providing up to the
specified bandwidth. That's the end of their responsibility. Some
companies may go beyond that, at extra cost. As for WiFi, not being
able to support it, that's not entirely true. 802.11ac certainly is.
Regardless, you still have the option of using wired connections. As
for where they installed the modem, there may be something there. In my
condo, the TV cable appears in 2 locations, on opposite sides of the
wall between my living room and master bedroom. When I got the cable
modem, I wanted it in the 2nd bedroom "office" where my desk is. They
ran the cable in, the entire length of my condo, running it through
walls, above ceilings and finally into the closest, near where I wanted
the modem. The only place where the cable is visible is where it
crosses my laundry room ceiling. When done, the then put red tags on
the cables going to the modem, as it was a data connection. All in all,
an excellent job and at no cost to me. Regardless, anything beyond the
modem is my responsibility. On the other hand, another company, when
they ran a cable in my sister's home, stapled the big black coax right
up the middle of the living room wall. I wouldn't have allowed that in
my home. So, if you can't run your network cables, hire someone who can
and make sure you know what's going to happen before they start. As far
as the carrier being responsible for your network, I can tell you from
many years experience, that customers are all too quick to place blame
on others, for their own problems. Having the carrier/ISP responsible
for the customer's network would make that situation even worse.
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