So a couple of weeks ago I sent the encl. message to the list. Getting no answer, I sent of to SuSE Install support, who responds that install support does not cover my tape drive because it is not required to get a "basic system up and running" !@#$ that, who is always saying to back up? (tech suppt is) And anyway the SuSE install cd does not even boot when the tape dr is hooked to the machine, which sounds like a suppt issue to me) SO I enclose my segfault one more time in the hopes that: a) someone will have an answer for me b) SuSE suppt will remove their heads from assorted orifices c) someone will have another site / list in mind that might help me out Find original mssg below. Thanks for your time. ________________________ Drive is Tecmar 20Gb, system is 6.4 w/ suse kernel, drive is correctly recognized by bios @ boot time. If I leave the ide-tape in kern, I die @ boot. Using a module I get this w/ insmod: Sep 22 01:13:55 heretic kernel: ide-tape: hdd <-> ht0: TECMAR TRAVAN NS20 rev A245 Sep 22 01:13:55 heretic kernel: divide error: 0000 Sep 22 01:13:55 heretic kernel: CPU: 0 Sep 22 01:13:55 heretic kernel: EIP: 0010:[eepro100:unregister_cb_hook+233860/15729460] Sep 22 01:13:55 heretic kernel: EFLAGS: 00010206 Sep 22 01:13:55 heretic kernel: eax: 01312d00 ebx: 00000000 ecx: c1d88000 edx: 00000000 Sep 22 01:13:55 heretic kernel: esi: 00000000 edi: c1d88000 ebp: c0282f80 esp: c1715ebc Sep 22 01:13:55 heretic kernel: ds: 0018 es: 0018 ss: 0018 Sep 22 01:13:55 heretic kernel: Process insmod (pid: 5512, process nr: 69, stackpage=c1715000) Sep 22 01:13:55 heretic kernel: Stack: c1d88000 00000000 c1faa000 c02464c8 c0282f80 0003d090 c1d89338 c0282fe0 Sep 22 01:13:55 heretic kernel: c1d88000 00000001 00000014 c0282f80 c2e76051 c2e7d012 c0282f80 c1d88000 Sep 22 01:13:55 heretic kernel: 00000000 00000000 c2e76000 00000000 c2e76051 c2e76048 c2e76000 08079814 Sep 22 01:13:55 heretic kernel: Call Trace: [eepro100:unregister_cb_hook+206217/15757103] [eepro100:unregister_cb_hook+234826/15728494] [eepro100:unregister_cb_hook+206136/15757184] [eepro100:unregister_cb_hook+206217/15757103] [eepro100:unregister_cb_hook+206208/15757112] [eepro100:unregister_cb_hook+206136/15757184] [eepro100:unregister_cb_hook+206136/15757184] Sep 22 01:13:55 heretic kernel: [eepro100:unregister_cb_hook+206217/15757103] [eepro100:unregister_cb_hook+234968/15728352] [eepro100:unregister_cb_hook+206208/15757112] [sys_query_module+128/384] [eepro100:unregister_cb_hook+173368/15789952] [eepro100:unregister_cb_hook+206208/15757112] [bounds+13/16] [ret_from_exception+4/16] Sep 22 01:13:55 heretic kernel: Code: f7 fb 89 c6 89 b1 80 13 00 00 89 b1 84 13 00 00 8d 14 36 89 I have recompiled the mod from suse sources with the same results. The drive does begin to show up in proc: root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/ capacity driver identify media model name settings root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/capacity 2147483647 root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/driver ide-tape version 1.16f root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/identify root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/media tape root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/model TRAVAN NS20 root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/name ht0 root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/settings name value min max mode ---- ----- --- --- ---- ide_scsi 0 0 1 rw io_32bit 0 0 3 rw keepsettings 0 0 1 rw nice1 1 0 1 rw pio_mode write-only 0 255 w slow 0 0 1 rw unmaskirq 0 0 1 rw using_dma 0 0 1 rw But says Device Not Configured w/ mt or taper. Any clues??? Thanks- -mab -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

Thanks- actually, I'd tried that. After much fuss I have managed to make the ide-scsi module work. I am assuming I'm taking a performance hit here but my tests thus far seem mostly posative (a few restore errors but nothing earth shattering). Does anyone recommend a better backup package (commercial is fine as long as it's less than US $100) than Taper. -mab On Sun, 1 Oct 2000, Chris Reeves wrote:

bartosh@heretic.mabaleb.org wrote:

...

Drive is Tecmar 20Gb, system is 6.4 w/ suse kernel, drive is correctly recognized by bios @ boot time.

If I leave the ide-tape in kern, I die @ boot. Using a module I get this w/ insmod:

Sep 22 01:13:55 heretic kernel: ide-tape: hdd <-> ht0: TECMAR TRAVAN NS20 rev A245 Sep 22 01:13:55 heretic kernel: divide error: 0000 Sep 22 01:13:55 heretic kernel: CPU: 0 Sep 22 01:13:55 heretic kernel: EIP: 0010:[eepro100:unregister_cb_hook+233860/15729460]

<nasty messages cut>

...

Sep 22 01:13:55 heretic kernel: Code: f7 fb 89 c6 89 b1 80 13 00 00 89 b1 84 13 00 00 8d 14 36 89

I have recompiled the mod from suse sources with the same results.

The drive does begin to show up in proc:

root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/ capacity driver identify media model name settings root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/capacity 2147483647 root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/driver ide-tape version 1.16f root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/identify

root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/media tape root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/model TRAVAN NS20 root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/name ht0 root@heretic:/Local/Users/bartosh > cat /proc/ide/ide1/hdd/settings name value min max mode ---- ----- --- --- ---- ide_scsi 0 0 1 rw io_32bit 0 0 3 rw keepsettings 0 0 1 rw nice1 1 0 1 rw pio_mode write-only 0 255 w slow 0 0 1 rw unmaskirq 0 0 1 rw using_dma 0 0 1 rw

But says Device Not Configured w/ mt or taper.

My only suggestion is to get the latest (or just simply another) kernel and compile it yourself. It may make a difference. SuSE support have already said they won't support you, so you've got nothing to lose if you recompile the kernel.

Good luck and I hope you get it fixed, Chris -- __ _ -o)/ / (_)__ __ ____ __ Chris Reeves /\\ /__/ / _ \/ // /\ \/ / ICQ# 22219005 _\_v __/_/_//_/\_,_/ /_/\_\

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I agree. SuSE is hands down the best distro- IMHO, mostly due to ReiserFS / LVM suppt, usb and yast (which is mostly good). (just waiting ofr PPC reiser and LVM. C'mon, guys) I would have been satisfied with the inst. suppt if they'd just bothered to explain the core dump or tell me to use the ide-scsi module. Being entirely ignored was discouraging. On Mon, 2 Oct 2000, Helgi Örn wrote:

.....setting a higher standard for excellence, simplicity and *support*. (from a SuSE whole page advertisement in Linux Magazine, Sept. 2000). To my experience this e-mail list is much more effective than SuSEs so called 'support' which seems to be very limited.

But, I'm sorry; I know less than nothing about tape drives....:-/ I never do back-ups, I run Linux....;-)

Helgi Örn

On Sun, 14 Jul 1996, you wrote:

...

So a couple of weeks ago I sent the encl. message to the list. Getting no answer, I sent of to SuSE Install support, who responds that install support does not cover my tape drive because it is not required to get a "basic system up and running"

!@#$ that, who is always saying to back up? (tech suppt is) And anyway the SuSE install cd does not even boot when the tape dr is hooked to the machine, which sounds like a suppt issue to me)

-- o==========================================o Helgi Örn * Running SuSE 7.0 & Storm Debian/GNU o==========================================o Forgive, oh Lord my little jokes on thee, and I will forgive thy big one on me. o==========================================o

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Well, I would not talk about heads in orifaces since you failed to read Appendix H in the manual as to what was covered by "Basic Install Support" We do a good job of helping lots of people get their system installed... * bartosh@heretic.mabaleb.org (bartosh@heretic.mabaleb.org) [001001 19:38]: --> -->So a couple of weeks ago I sent the encl. message to the list. Getting no -->answer, I sent of to SuSE Install support, who responds that install -->support does not cover my tape drive because it is not required to get a -->"basic system up and running" --> -->!@#$ that, who is always saying to back up? (tech suppt is) And anyway the -->SuSE install cd does not even boot when the tape dr is hooked to the -->machine, which sounds like a suppt issue to me) --> -- Benjamin Rosenberg The Linux Experts :::::::::::::::::::::::::::::::::::::::::::::::::::::::::: SuSE Inc. Tel: +1-510-628-3380 ext:5086 580 Second St Suite 210 Fax: +1-510-835-3381 Suite 210 mailto:brosenb@suse.com Oakland CA 94607 U.S.A http://www.suse.com :::::::::::::::::::::::::::::::::::::::::::::::::::::::::: If two men agree on everything, you may be sure that only one of them is doing the thinking. --LBJ -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

Well, I for one consider the reply from Ben Rosenberg (a SuSE employee) to be incredibly arrogant. Right or wrong, you are a paying customer who doesn't feel that they received proper attention from SuSE support. Instead of nicely explaining that Appendix H defines what is covered Ben chose to mention "heads in orifices". I also had the brush off from SuSE support (they said they were too busy to fix susefax and sendfax in 6.4). While they weren't abusive with me I was just ignored afterward. For the first time in two years I will not be buying the latest release. Perhaps it's just me but I think SuSE has changed for the worst. Gerry Doris

On 1 Oct 2000, Ben Rosenberg wrote:

...

Well, I would not talk about heads in orifaces since you failed to read Appendix H in the manual as to what was covered by "Basic Install Support" We do a good job of helping lots of people get their system installed...

* bartosh@heretic.mabaleb.org (bartosh@heretic.mabaleb.org) [001001 19:38]: --> -->So a couple of weeks ago I sent the encl. message to the list. Getting no -->answer, I sent of to SuSE Install support, who responds that install -->support does not cover my tape drive because it is not required to get a -->"basic system up and running" --> -->!@#$ that, who is always saying to back up? (tech suppt is) And anyway the -->SuSE install cd does not even boot when the tape dr is hooked to the -->machine, which sounds like a suppt issue to me) --> -- Benjamin Rosenberg The Linux Experts

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::: SuSE Inc. Tel: +1-510-628-3380 ext:5086 580 Second St Suite 210 Fax: +1-510-835-3381 Suite 210 mailto:brosenb@suse.com Oakland CA 94607 U.S.A http://www.suse.com ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

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I have been on the list and I am very greatful to Ben for all the help that he has given! But I do see the user perspective... the assumption is that since Ben has @suse.com in his email address, he is _representing_ SuSE on this list and his emails are a reflection of SuSE attitude. THIS IS WRONG. Ben is on his owntime and is making an effort outside of his work to help us. Ben, perhaps you should include a .sig that clarifies that you are not official SuSE support on the list, or perhaps use a different email address. Regards, Adi. On Wed, 4 Oct 2000, Ben Rosenberg wrote:

Well, I was not trying to be "abusive" or "brush" anyone off. I report a lot of bugs and help a lot of people on this list. I do it in my sparetime at home and I try to be a good advocate within SuSE for the complaints and concerns of the users on this list. I don't have to do such things. I am not required to be on this list or to help anyone on this list.

I was just get a little more then annoyed when people say that tech support doesn't care about the concerns of the users. The tech support dept. fights constantly for the users. I guess I will just have to be more careful about who I help for free and who I help on my OWN time. I will again pass on your concerns to the developers about the faxing situation and I am sorry you felt ignored.

Here are the pages in the manual for the cover tech support under "basic installation"...

SuSE 6.4 manual pages 491-498 SuSE 7.0 manual page 519-526

I am sorry I didn't nicely type these pages out in my last mail.

SuSE trys to give customers the best service we can..but again we are only human and we can only try our best.

-->Well, I for one consider the reply from Ben Rosenberg (a SuSE employee) to -->be incredibly arrogant. Right or wrong, you are a paying customer who -->doesn't feel that they received proper attention from SuSE -->support. Instead of nicely explaining that Appendix H defines what is -->covered Ben chose to mention "heads in orifices". --> -->I also had the brush off from SuSE support (they said they were too busy -->to fix susefax and sendfax in 6.4). While they weren't abusive with me I -->was just ignored afterward. --> -->For the first time in two years I will not be buying the latest -->release. Perhaps it's just me but I think SuSE has changed for the worst. --> -->Gerry Doris --> -->> -->> On 1 Oct 2000, Ben Rosenberg wrote: -->> -->> > Well, I would not talk about heads in orifaces since you failed to -->> > read Appendix H in the manual as to what was covered by "Basic -->> > Install Support" We do a good job of helping lots of people get -->> > their system installed... -->> > -->> > * bartosh@heretic.mabaleb.org (bartosh@heretic.mabaleb.org) [001001 19:38]: -->> > --> -->> > -->So a couple of weeks ago I sent the encl. message to the list. Getting no -->> > -->answer, I sent of to SuSE Install support, who responds that install -->> > -->support does not cover my tape drive because it is not required to get a -->> > -->"basic system up and running" -->> > --> -->> > -->!@#$ that, who is always saying to back up? (tech suppt is) And anyway the -->> > -->SuSE install cd does not even boot when the tape dr is hooked to the -->> > -->machine, which sounds like a suppt issue to me) -->> > --> -->> > -- -->> > Benjamin Rosenberg The Linux Experts -->> > -->> > :::::::::::::::::::::::::::::::::::::::::::::::::::::::::: -->> > SuSE Inc. Tel: +1-510-628-3380 ext:5086 -->> > 580 Second St Suite 210 Fax: +1-510-835-3381 -->> > Suite 210 mailto:brosenb@suse.com -->> > Oakland CA 94607 U.S.A http://www.suse.com -->> > :::::::::::::::::::::::::::::::::::::::::::::::::::::::::: -->> > --> -- Benjamin Rosenberg The Linux Experts

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::: SuSE Inc. Tel: +1-510-628-3380 ext:5086 580 Second St Suite 210 Fax: +1-510-835-3381 Suite 210 mailto:brosenb@suse.com Oakland CA 94607 U.S.A http://www.suse.com ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

If two men agree on everything, you may be sure that only one of them is doing the thinking. --LBJ

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Hi Ben... one simple question.... I have SuSE 6.4 and today receive 7.0 Update... I notice that the only differences between them are the manuals and the support ? I'm trying to install 7.0 as NEW (I mean I make new partitions, and format them) installation using expert mode. I finish successfully the installation but yast never ask me for the root's password ???? So when all the script's finish and ask to login as root I can't because I haven't put the root's password ? Is that a bug or what ?? Thanks --ed -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

I have the linksys router hooked to my dsl modem here. Right now i have the dmz port opened up pointing to my linux box. My isp had given me a static domain an I have a sudo/domain of malone.tyler.com with tyler.com being there domain. Can i setup a mail server on my end with out seting up dns an stuff like this. I know its better to have the dsl modem going into the linux box an running ip-masg to feed the net to the other boxes on my lan but for now this was what i had when i had cable modem, til i get time to figure out ip-masg. I thought i had come across a script on the net somewhere that wud help you setup ip-masg but for life of me can not find it now. thanks for the info jack -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

Also Im installing this release of SuSE on a Dell Precision 220 with an NVIDIA TNT2 Model 64 video card and a ADaptec SCSI !

Now I can log in... but after a couple of restarts I have the following err after I gave the username on the login process:

-bash: error in l9oading shared libraries: libcurses.so.5: cannot open shared object file: No such file or directory

And just disconnect me !!

It's only me or this release is fully on BUGS !????

:o(

I think that 6.4 was more stable... I NEVER has so many problems with 6.4 !!!

--ed

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Your right the first time - its only you. Bruce. PS Try installing the libraries. You probably left it out.

Linux News User

It's only me or this release is fully on BUGS !????

:o(

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Patrick Wilke wrote:

Yu thats right, 6.4 was stable as far as I am concern and I am not a new user. I agree with you....

Patrick

On Wed, 4 Oct 2000, Linux News User wrote:

...

Now I can log in... but after a couple of restarts I have the following err after I gave the username on the login process:

-bash: error in l9oading shared libraries: libcurses.so.5: cannot open shared object file: No such file or directory

Does not happen on any of the installations I've done. How about dependencies, did you install the curses package? -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

Well, simply because some of these updates don't effect SuSE packages. It does depend on who put the package together. If the person compiling the code found a potential flaw and fixed it before it was packaged up and released then there is no reason for an update and you most likely won't see one. We check out packages when alerts come out and if they are effected..then we update them. This is how it is in *most* cases..we try to be up on all of it. -->Well I am not an expert on the security subject yet I would call this -->perfectionism. In my way of thinking Suse does not want to jeopardize -->the security of the clients working environment and makes sure -->everything is almost perfect before they do announce the availability. -->(there were lots of security warning mails flying and Suse has not -->updated all the packages which takes time I understand) -- Benjamin Rosenberg The Linux Experts :::::::::::::::::::::::::::::::::::::::::::::::::::::::::: SuSE Inc. Tel: +1-510-628-3380 ext:5086 580 Second St Suite 210 Fax: +1-510-835-3381 Suite 210 mailto:brosenb@suse.com Oakland CA 94607 U.S.A http://www.suse.com :::::::::::::::::::::::::::::::::::::::::::::::::::::::::: If two men agree on everything, you may be sure that only one of them is doing the thinking. --LBJ "My opinions are not a reflection of the opinions of SuSE Inc." -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

You know Landy you are right, but in my case I have 2 Bad CD, and I can't return them. And in the past SuSE has sent out replacement CD's, I have been running SuSE since they started and have never had any problems with support and having CD's replaced. But trying to get 2 Replaced now, for the Pro version I feel is like fighting with a German Tiger Tank... Patrick Not Happpy Customer On Wed, 4 Oct 2000, Landy Roman wrote:

i want to write in support of ben rosenberg. i am one who has received his tips during and off working hours from and not from suse address.

i think most people expect to much from support from official company. look at microsoft or any other co. $35 per situation will get you 20 minutes support.

the best support one can recieve in linux is from mailing list at all times 365 days a year.

true the base support of suse sucks but they cant do better... well i guess they could remove that if you upgrade the kernell you loose support.

but, ben is a supportive individual, did he err in quoting "oricefes" well only if he used suse address.

but he is a supporting individual who likes to help

-- Rolando Roman SuSe 6.4 Linux virtuoso 2.2.16 #1 Sun Jul 9 17:51:02 GMT 2000 i586 unknown

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That is the usual way things like this work in the US too. I don't really see why the original poster is making such a big deal. Victor On Thu, Oct 05, 2000 at 08:03:33AM +0100, Alan Lenton wrote:

I guess it must be a cultural thing, but where I am in the UK, the way you deal with mechanical defects on any goods is to have the supplier rreplace the item, or refund the cost. You don't go to the manufacturer. Eventually the supplier will return the defective goods to the manufacturer and receive a credit for it.

I know it's not me that's suffering from faulty disks, and I get as wound up and violent as the next person when something goes wrong with an installation, but I don't actually think SuSE are being unreasonable in this case.

Alan Lenton

----- Original Message ----- From: "Patrick Wilke" To: "Landy Roman" Cc: "Togan Muftuoglu" ; Sent: Thursday, October 05, 2000 6:27 AM Subject: Re: [SLE] Not happy w suse suppt (help)

...

You know Landy you are right, but in my case I have 2 Bad CD, and I can't return them. And in the past SuSE has sent out replacement CD's, I have been running SuSE since they started and have never had any problems with support and having CD's replaced. But trying to get 2 Replaced now, for the Pro version I feel is like fighting with a German Tiger Tank...

Patrick Not Happpy Customer

On Wed, 4 Oct 2000, Landy Roman wrote:

...

i want to write in support of ben rosenberg. i am one who has received his tips during and off working hours from and not from suse address.

i think most people expect to much from support from official company. look at microsoft or any other co. $35 per situation will get you 20 minutes support.

the best support one can recieve in linux is from mailing list at all times 365 days a year.

true the base support of suse sucks but they cant do better... well i guess they could remove that if you upgrade the kernell you loose support.

but, ben is a supportive individual, did he err in quoting "oricefes" well only if he used suse address.

but he is a supporting individual who likes to help

-- Rolando Roman SuSe 6.4 Linux virtuoso 2.2.16 #1 Sun Jul 9 17:51:02 GMT 2000 i586 unknown

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