On Saturday 17 July 2010 05:41:34 Carlos E. R. wrote:
On 2010-07-17 12:10, pistazienfresser wrote:
Hello wiki-list!
A) The problem:
*There seems to be no article about Bugzilla in the wiki*
http://en.opensuse.org/Submit_a_Bug now redirects to: http://en.opensuse.org/openSUSE:Submitting_bug_reports
about the issues: Search sucks, it is a known fact.
Yes. But, search for "help" or "support" will give you: http://en.opensuse.org/Portal:Support and then you can use any of searches there to find what you want. New wiki is designed (including search) [1] for those that look for information about openSUSE, and if that information is help with problems, which is on 90% of web pages called support, they find link called Support and click on it to land in the web site portion that offer help for problems. (Check any really big company web site that offers help for customers.) Support >> http://en.opensuse.org/Portal:Support New wiki is not the old. Your knowledge how to handle information in the wiki is obsolete. (Just, don't feel alone, I needed quite some time to forget old stuff and it is still creeping out whenever I don't watch :) ) Sooner you forget old wiki, that offered pile of junk to everyone and let them find what they need in a long list of pages that ever mentioned word they look for, sooner you will try to find how to use new one. Then you will find that a lot of things are better, but other are still not there and your comments will ask for improvements, not for the way back. We need that comments. We want new design principles to be applied across the wiki, where people with different interests can easily find pages that they want, where easily means not 15 minutes reading list of search results, for each word you looked for.
If I go to the main page and there to [Discover it] it brings me to <http://en.opensuse.org/Main_Page>, I don't see there how to report a bug. No "HELP!" link. There is a "support" link ("support" suggest "payment" to me).
Support is help as mentioned above. Majority of companies offer that as free, but some will ask for money. Don't do the business with those that ask money to help you with their product. If product would be good then you would not ask for help. User education, when product is complex, should be paid for, but some are asking you to pay to solve a bug >:) (I can't use words to describe my feelings about that)
Following it, at the bottom of the page, "bugzilla" is mentioned, and points to <http://en.opensuse.org/openSUSE:Submitting_bug_reports>
Which is OK.
Or, from the main page you can go to [Get it], which has a "Reporting bugs" link on the side bar on the right, which brings to the same page as above.
Which I find because I know it is there, thus I was looking for it in that page.
The reason that Bugs are not the top of the page is that 90% (actually even more) people should go trough docs, then ML, forums, IRC, and then bugzilla. You don't trow on them bugzilla as a first option. We spent some time looking around, how other did it, before we put that page together. It is far from perfect, and will be improved, as time permits, but it is not just some scribble. [1] Concepts are explained in http://en.opensuse.org/Portal:Wiki and pages linked from there. -- Regards, Rajko -- To unsubscribe, e-mail: opensuse-wiki+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-wiki+help@opensuse.org