On Fri, 25 Jan 2019 08:24:31 +0100 Per Jessen wrote:

I'll throw this out here - just in case.

We have a new Mac in the office, sort of BYOD style - as in, "I don't mind, but you're on your own for support". Well, I should have known better :-(

Printing to our printers over cups seems to be an issue from the Mac. It looks like print jobs are queued, but they never print. Given that CUPS is Apple software, this is difficult to accept ...

A bit more information might help. What are the printers? Do they support Bonjour? Can the mac see them using lpinfo? What's in the logs? etc

We have googled a lot, but I know very little about Macs, so it's like groping in the dark. Does anyone have any hints they want to share?

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Dave Howorth wrote:

On Fri, 25 Jan 2019 08:24:31 +0100 Per Jessen wrote:

...

I'll throw this out here - just in case.

We have a new Mac in the office, sort of BYOD style - as in, "I don't mind, but you're on your own for support". Well, I should have known better :-(

Printing to our printers over cups seems to be an issue from the Mac. It looks like print jobs are queued, but they never print. Given that CUPS is Apple software, this is difficult to accept ...

A bit more information might help.

Yeah, I appreciate that.

What are the printers?

Kyoceras, FS-C5015N.

Do they support Bonjour? Can the mac see them using lpinfo? What's in the logs? etc

The printers are not accessed directly, only by way of our central CUPS print server. The Mac can see them, and print jobs are queued, but only locally on the Mac. I was under the impression that this sort of thing should "just work" with a Mac - we have occasionally had people with Windows laptops visiting, they've had no problems. (mind you, that was with Samba). -- Per Jessen, Zürich (-0.4°C) http://www.dns24.ch/ - free dynamic DNS, made in Switzerland. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org

Dave Howorth wrote:

On Fri, 25 Jan 2019 16:32:20 +0100 Per Jessen wrote:

...

Dave Howorth wrote:

...

On Fri, 25 Jan 2019 08:24:31 +0100 Per Jessen wrote:

...

I'll throw this out here - just in case.

We have a new Mac in the office, sort of BYOD style - as in, "I don't mind, but you're on your own for support". Well, I should have known better :-(

Printing to our printers over cups seems to be an issue from the Mac. It looks like print jobs are queued, but they never print. Given that CUPS is Apple software, this is difficult to accept ...

A bit more information might help.

Yeah, I appreciate that.

...

What are the printers?

Kyoceras, FS-C5015N.

...

Do they support Bonjour? Can the mac see them using lpinfo? What's in the logs? etc

The printers are not accessed directly, only by way of our central CUPS print server. The Mac can see them, and print jobs are queued, but only locally on the Mac.

When you say the Mac can see them, you mean applications list the CUPS server's queues for the printers in their print dialogs?

Yes, the user sees the printers, and can print to them. The printjobs just don't leave the Mac.

Can you send a print job from the command line?

I'll see if that works.

What's in the Mac's logs and the CUPS server's? What does lpstat show?

Currently just empty. I'll ask the user to try again. -- Per Jessen, Zürich (5.4°C) http://www.hostsuisse.com/ - dedicated server rental in Switzerland. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org