Hello: This occurs in openSUSE Leap 15.1 with its default cups version (CUPS 2.2.7). I have a HP Laserjet P3015 printer attached to the computer via USB cable. The print queue setup is OK and many times printing occurs without any problem. But occasionally the printer completely freezes when I try to print something. I could not find out yet what causes the printer freezes. When the printer is frozen it doesn't print and even does not respond to any of its buttons. When this occurs the print job is halted and is stored in the print queue:
lpstat -o laserjet-3847 unknown 80896 Tue 10 Aug 2021 11:15:14 AM CEST
lpstat -p printer laserjet now printing laserjet-3847. enabled since Tue 10 Aug 2021 11:15:14 AM CEST Processing page 1...
Here is my problem (apart from the printer freeze): If I restart (switch off and on) the printer, the print job is waiting quite long before printed. Eventually it gets printed but is takes several minutes. I would expect that after restarting the printer the print job is printed immediately. How could I achieve that? In /etc/cups/printers.conf file the ErrorPolicy is set to retry-job for the printer: <Printer laserjet> ... ErrorPolicy retry-job </Printer> Thanks in advance, Istvan
Hello, In the Message; Subject : cups print problem Message-ID : <ce0e8789dbb0231842491dfcd80dbd15@gmail.hu> Date & Time: Tue, 10 Aug 2021 13:10:29 +0200 [IG] == Istvan Gabor <suseuser04@gmail.hu> has written: IG> Hello: IG> This occurs in openSUSE Leap 15.1 with its default cups version (CUPS 2.2.7). IG> I have a HP Laserjet P3015 printer attached to the computer via USB cable. IG> The print queue setup is OK and many times printing occurs without any problem. IG> But occasionally the printer completely freezes when I try to print something. IG> I could not find out yet what causes the printer freezes. When the printer is IG> frozen it doesn't print and even does not respond to any of its buttons. IG> When this occurs the print job is halted and is stored in the print queue: IG> > lpstat -o IG> laserjet-3847 unknown 80896 Tue 10 Aug 2021 11:15:14 AM IG> CEST IG> > lpstat -p IG> printer laserjet now printing laserjet-3847. enabled since Tue 10 Aug 2021 IG> 11:15:14 AM CEST IG> Processing page 1... IG> Here is my problem (apart from the printer freeze): IG> If I restart (switch off and on) the printer, the print job is waiting quite IG> long before IG> printed. Eventually it gets printed but is takes several minutes. I would expect IG> that IG> after restarting the printer the print job is printed immediately. IG> How could I achieve that? IG> In /etc/cups/printers.conf file the ErrorPolicy is set to retry-job for the IG> printer: IG> <Printer laserjet> IG> ... IG> ErrorPolicy retry-job IG> </Printer> Check the files; /var/log/cups/access_log /var/log/cups/error_log Regards, --- ┏━━┓彡 Masaru Nomiya mail-to: nomiya @ galaxy.dti.ne.jp ┃＼／彡 ┗━━┛ Think. -- The IBM slogan --
Tue, 10 Aug 2021 21:26:54 +0900 időpontban Masaru Nomiya írta:
Hello,
In the Message;
Subject : cups print problem Message-ID : <ce0e8789dbb0231842491dfcd80dbd15@gmail.hu> Date & Time: Tue, 10 Aug 2021 13:10:29 +0200
[IG] == Istvan Gabor <suseuser04@gmail.hu> has written:
IG> Hello:
IG> This occurs in openSUSE Leap 15.1 with its default cups version (CUPS 2.2.7).
IG> I have a HP Laserjet P3015 printer attached to the computer via USB cable.
IG> The print queue setup is OK and many times printing occurs without any problem.
IG> But occasionally the printer completely freezes when I try to print something. IG> I could not find out yet what causes the printer freezes. When the printer is IG> frozen it doesn't print and even does not respond to any of its buttons. IG> When this occurs the print job is halted and is stored in the print queue:
IG> > lpstat -o IG> laserjet-3847 unknown 80896 Tue 10 Aug 2021 11:15:14 AM IG> CEST
IG> > lpstat -p IG> printer laserjet now printing laserjet-3847. enabled since Tue 10 Aug 2021 IG> 11:15:14 AM CEST IG> Processing page 1...
IG> Here is my problem (apart from the printer freeze):
IG> If I restart (switch off and on) the printer, the print job is waiting quite IG> long before IG> printed. Eventually it gets printed but is takes several minutes. I would expect IG> that IG> after restarting the printer the print job is printed immediately. IG> How could I achieve that?
IG> In /etc/cups/printers.conf file the ErrorPolicy is set to retry-job for the IG> printer:
IG> <Printer laserjet> IG> ... IG> ErrorPolicy retry-job IG> </Printer>
Check the files;
/var/log/cups/access_log /var/log/cups/error_log
Thank for your answer. I waited to happen it again. I sent job to the printer, the printer freezed, I restarted the printer. Printer became ready at 12:31:14, print job started at 12:34:44, that is the delay was 3:30 min. After restarting the printer:
lpstat -o hplaserjet-3862 user 145408 Mon 16 Aug 2021 12:28:35 PM CEST
lpstat -p printer hplaserjet is idle. enabled since Mon 16 Aug 2021 12:31:14 PM CEST
lpstat -a hplaserjet accepting requests since Mon 16 Aug 2021 12:31:14 PM CEST
The last lines of /var/log/cups/access_log (last modified at 12:31): localhost - - [16/Aug/2021:12:28:26 +0200] "POST / HTTP/1.1" 401 244 CUPS-Get-Devices successful-ok localhost - root [16/Aug/2021:12:28:26 +0200] "POST / HTTP/1.1" 200 1487 CUPS-Get-Devices - localhost - - [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 401 135 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 200 135 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 401 133 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 200 133 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 401 122 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 200 122 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 401 124 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 200 124 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 401 124 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:28:28 +0200] "POST /admin/ HTTP/1.1" 200 124 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:28:35 +0200] "POST /printers/hplaserjet_USB_ps HTTP/1.1" 200 230 Create-Job successful-ok localhost - - [16/Aug/2021:12:28:35 +0200] "POST /printers/hplaserjet_USB_ps HTTP/1.1" 200 145459 Send-Document successful-ok localhost - - [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 401 184 Pause-Printer successful-ok localhost - root [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 200 184 Pause-Printer successful-ok localhost - - [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 401 182 Pause-Printer successful-ok localhost - root [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 200 182 Pause-Printer successful-ok localhost - - [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 401 171 Pause-Printer successful-ok localhost - root [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 200 171 Pause-Printer successful-ok localhost - - [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 401 173 Pause-Printer successful-ok localhost - root [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 200 173 Pause-Printer successful-ok localhost - - [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 401 173 Pause-Printer successful-ok localhost - root [16/Aug/2021:12:29:39 +0200] "POST /admin/ HTTP/1.1" 200 173 Pause-Printer successful-ok localhost - - [16/Aug/2021:12:31:12 +0200] "POST / HTTP/1.1" 401 244 CUPS-Get-Devices successful-ok localhost - root [16/Aug/2021:12:31:12 +0200] "POST / HTTP/1.1" 200 1487 CUPS-Get-Devices - localhost - - [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 401 135 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 200 135 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 401 133 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 200 133 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 401 122 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 200 122 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 401 124 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 200 124 Resume-Printer successful-ok localhost - - [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 401 124 Resume-Printer successful-ok localhost - root [16/Aug/2021:12:31:14 +0200] "POST /admin/ HTTP/1.1" 200 124 Resume-Printer successful-ok The last line of /var/log/cups/error_log (last modified at 12:34): W [16/Aug/2021:08:14:07 +0200] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files E [16/Aug/2021:08:14:07 +0200] Unable to open listen socket for address [v1.::1]:631 - Cannot assign requested address. E [16/Aug/2021:12:28:26 +0200] [CGI] cups-brf must be called as root E [16/Aug/2021:12:28:26 +0200] [cups-deviced] PID 6025 (cups-brf) stopped with status 1! E [16/Aug/2021:12:31:12 +0200] [CGI] cups-brf must be called as root E [16/Aug/2021:12:31:12 +0200] [cups-deviced] PID 6122 (cups-brf) stopped with status 1! E [16/Aug/2021:12:34:41 +0200] [Job 3862] Stopping unresponsive job. I don't know how to interpret the log messages. Thanks, Istvan
Hello, In the Message; Subject : Re: cups print problem Message-ID : <053c0db6e2926772ea83237b2ed2c491@gmail.hu> Date & Time: Mon, 16 Aug 2021 13:24:41 +0200 [IG] == Istvan Gabor <suseuser04@gmail.hu> has written: [...] IG> The last line of /var/log/cups/error_log (last modified at 12:34): IG> W [16/Aug/2021:08:14:07 +0200] CreateDevice failed: IG> org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager IG> was not provided by any .service files IG> E [16/Aug/2021:08:14:07 +0200] Unable to open listen socket for address IG> [v1.::1]:631 - Cannot assign requested address. IG> E [16/Aug/2021:12:28:26 +0200] [CGI] cups-brf must be called as root IG> E [16/Aug/2021:12:28:26 +0200] [cups-deviced] PID 6025 (cups-brf) stopped with IG> status 1! IG> E [16/Aug/2021:12:31:12 +0200] [CGI] cups-brf must be called as root IG> E [16/Aug/2021:12:31:12 +0200] [cups-deviced] PID 6122 (cups-brf) stopped with IG> status 1! IG> E [16/Aug/2021:12:34:41 +0200] [Job 3862] Stopping unresponsive job. Please show the result of; $ lpstat -l -p laserjet Regards. -- ┏━━┓彡 Masaru Nomiya mail-to: nomiya @ galaxy.dti.ne.jp ┃＼／彡 ┗━━┛ Think. -- The IBM slogan --
Mon, 16 Aug 2021 22:13:30 +0900 időpontban Masaru Nomiya írta:
Hello,
In the Message;
Subject : Re: cups print problem Message-ID : <053c0db6e2926772ea83237b2ed2c491@gmail.hu> Date & Time: Mon, 16 Aug 2021 13:24:41 +0200
[IG] == Istvan Gabor <suseuser04@gmail.hu> has written:
[...] IG> The last line of /var/log/cups/error_log (last modified at 12:34):
IG> W [16/Aug/2021:08:14:07 +0200] CreateDevice failed: IG> org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager IG> was not provided by any .service files IG> E [16/Aug/2021:08:14:07 +0200] Unable to open listen socket for address IG> [v1.::1]:631 - Cannot assign requested address. IG> E [16/Aug/2021:12:28:26 +0200] [CGI] cups-brf must be called as root IG> E [16/Aug/2021:12:28:26 +0200] [cups-deviced] PID 6025 (cups-brf) stopped with IG> status 1! IG> E [16/Aug/2021:12:31:12 +0200] [CGI] cups-brf must be called as root IG> E [16/Aug/2021:12:31:12 +0200] [cups-deviced] PID 6122 (cups-brf) stopped with IG> status 1! IG> E [16/Aug/2021:12:34:41 +0200] [Job 3862] Stopping unresponsive job.
Please show the result of;
$ lpstat -l -p laserjet
lpstat -l -p hplaserjet
Here it is: printer hplaserjet is idle. enabled since Mon 16 Aug 2021 12:36:18 PM CEST Form mounted: Content types: any Printer types: unknown Description: HP LaserJet P3010 Series Postscript (recommended) Alerts: none Location: Connection: direct Interface: /etc/cups/ppd/hplaserjet.ppd On fault: no alert After fault: continue Users allowed: (all) Forms allowed: (none) Banner required Charset sets: (none) Default pitch: Default page size: Default port settings: Thanks, Istvan
Good morning, In the Message; Subject : Re: cups print problem Message-ID : <dfc8fe1463576e9d3c17aa4fc28e2f1f@gmail.hu> Date & Time: Mon, 16 Aug 2021 19:52:00 +0200 [IG] == Istvan Gabor <suseuser04@gmail.hu> has written: [...] IG> > Please show the result of; IG> > IG> > $ lpstat -l -p laserjet IG> Here it is: IG> > lpstat -l -p hplaserjet IG> printer hplaserjet is idle. enabled since Mon 16 Aug 2021 12:36:18 PM CEST IG> Form mounted: IG> Content types: any IG> Printer types: unknown IG> Description: HP LaserJet P3010 Series Postscript (recommended) IG> Alerts: none IG> Location: IG> Connection: direct IG> Interface: /etc/cups/ppd/hplaserjet.ppd IG> On fault: no alert IG> After fault: continue IG> Users allowed: IG> (all) IG> Forms allowed: IG> (none) IG> Banner required IG> Charset sets: IG> (none) IG> Default pitch: IG> Default page size: IG> Default port settings: I doubted the driver... Does this give you a clue? https://askubuntu.com/questions/997393/getting-hp-laserjet-p3015-to-work-wit... Regards. --- ┏━━┓彡 Masaru Nomiya mail-to: nomiya @ galaxy.dti.ne.jp ┃＼／彡 ┗━━┛ "Three young men died for Rationalization. Yet, Margaret Bloody Thatcher LIVES!" 'Brassed Off'
Tue, 17 Aug 2021 06:31:47 +0900 időpontban Masaru Nomiya írta:
Good morning,
In the Message;
Subject : Re: cups print problem Message-ID : <dfc8fe1463576e9d3c17aa4fc28e2f1f@gmail.hu> Date & Time: Mon, 16 Aug 2021 19:52:00 +0200
[IG] == Istvan Gabor <suseuser04@gmail.hu> has written:
[...] IG> > Please show the result of; IG> > IG> > $ lpstat -l -p laserjet
IG> Here it is:
IG> > lpstat -l -p hplaserjet IG> printer hplaserjet is idle. enabled since Mon 16 Aug 2021 12:36:18 PM CEST IG> Form mounted: IG> Content types: any IG> Printer types: unknown IG> Description: HP LaserJet P3010 Series Postscript (recommended) IG> Alerts: none IG> Location: IG> Connection: direct IG> Interface: /etc/cups/ppd/hplaserjet.ppd IG> On fault: no alert IG> After fault: continue IG> Users allowed: IG> (all) IG> Forms allowed: IG> (none) IG> Banner required IG> Charset sets: IG> (none) IG> Default pitch: IG> Default page size: IG> Default port settings:
I doubted the driver...
lpstat -l -p hplaserjetb
Sorry, I picked the wrong queue name It is: printer szamla_A is idle. enabled since Tue 17 Aug 2021 02:30:58 PM CEST Form mounted: Content types: any Printer types: unknown Description: HP LaserJet p3010 Series pcl3, hpcups 3.18.6 Alerts: none Location: Connection: direct Interface: /etc/cups/ppd/hplaserjetb.ppd On fault: no alert After fault: continue Users allowed: (all) Forms allowed: (none) Banner required Charset sets: (none) Default pitch: Default page size: Default port settings:
Does this give you a clue?
https://askubuntu.com/questions/997393/getting-hp-laserjet-p3015-to-work-wit...
At firt site not. Should it? I have already tried other USB cable too. Thanks, Istvan
Hello, In the Message; Subject : Re: cups print problem Message-ID : <05bf486c1192a9fb9424d98277d103f9@gmail.hu> Date & Time: Tue, 17 Aug 2021 14:39:38 +0200 [IG] == Istvan Gabor <suseuser04@gmail.hu> has written: [...] MN> > I doubted the driver... IG> Sorry, I picked the wrong queue name IG> It is: IG> > lpstat -l -p hplaserjetb IG> printer szamla_A is idle. enabled since Tue 17 Aug 2021 02:30:58 PM CEST IG> Form mounted: IG> Content types: any IG> Printer types: unknown IG> Description: HP LaserJet p3010 Series pcl3, hpcups 3.18.6 IG> Alerts: none IG> Location: IG> Connection: direct IG> Interface: /etc/cups/ppd/hplaserjetb.ppd IG> On fault: no alert IG> After fault: continue IG> Users allowed: IG> (all) IG> Forms allowed: IG> (none) IG> Banner required IG> Charset sets: IG> (none) IG> Default pitch: IG> Default page size: IG> Default port settings: The recomennded driver for your printer is hp-laserjet_p3010_series-ps.ppd.gz. Have you tried with this driver? MN> > Does this give you a clue? MN> > https://askubuntu.com/questions/997393/getting-hp-laserjet-p3015-to-work-wit... IG> At firt site not. Should it? I have already tried other USB cable too. No,..... As you saw, he used hp utility programs (hp-check, hp-diagnose_plugin, etc.) to find out the cause with reference to sys.log. Isn't this helpful? Regards & Good Night. --- ┏━━┓彡 野宮 賢 mail-to: nomiya @ galaxy.dti.ne.jp ┃＼／彡 ┗━━┛ 「決して，道具になりさえすればよいから，理論的なことはどうでもよい， ということにはならない．」 -- 森 毅 --
Tue, 17 Aug 2021 22:31:24 +0900 időpontban Masaru Nomiya írta: [snip]
The recomennded driver for your printer is hp-laserjet_p3010_series-ps.ppd.gz.
Have you tried with this driver?
MN> > Does this give you a clue?
MN> >
https://askubuntu.com/questions/997393/getting-hp-laserjet-p3015-to-work-wit...
IG> At firt site not. Should it? I have already tried other USB cable too.
No,.....
As you saw, he used hp utility programs (hp-check, hp-diagnose_plugin, etc.) to find out the cause with reference to sys.log.
Isn't this helpful?
I apologize for the late answer. I set all cups queues with this printer to the recommended driver (hp-laserjet_p3010_series-ps.ppd.gz) and also installed hlip package (earlier I had only hpijs). (I don't know if hplip is really necessary or had effect on fixing the problem, or the recommended driver was sufficient to solve it.) Since then I had no problem like before. I hope it will stay like this. I will check the commands you mentioned. Thank you very much, Istvan
On 16/08/2021 13.24, Istvan Gabor wrote:
Tue, 10 Aug 2021 21:26:54 +0900 időpontban Masaru Nomiya írta:
Hello,
[IG] == Istvan Gabor <> has written:
IG> Hello:
IG> Here is my problem (apart from the printer freeze):
IG> If I restart (switch off and on) the printer, the print job is waiting quite long before IG> printed. Eventually it gets printed but is takes several minutes. I would expect IG> that after restarting the printer the print job is printed immediately. IG> How could I achieve that?
IG> In /etc/cups/printers.conf file the ErrorPolicy is set to retry-job for the IG> printer:
IG> <Printer laserjet> IG> ... IG> ErrorPolicy retry-job IG> </Printer>
Check the files;
/var/log/cups/access_log /var/log/cups/error_log
Thank for your answer. I waited to happen it again.
I sent job to the printer, the printer freezed, I restarted the printer.
Printer became ready at 12:31:14, print job started at 12:34:44, that is the delay was 3:30 min.
After restarting the printer:
lpstat -o hplaserjet-3862 user 145408 Mon 16 Aug 2021 12:28:35 PM CEST
lpstat -p printer hplaserjet is idle. enabled since Mon 16 Aug 2021 12:31:14 PM CEST
lpstat -a hplaserjet accepting requests since Mon 16 Aug 2021 12:31:14 PM CEST
The last lines of /var/log/cups/access_log (last modified at 12:31):
...
The last line of /var/log/cups/error_log (last modified at 12:34):
W [16/Aug/2021:08:14:07 +0200] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files E [16/Aug/2021:08:14:07 +0200] Unable to open listen socket for address [v1.::1]:631 - Cannot assign requested address. E [16/Aug/2021:12:28:26 +0200] [CGI] cups-brf must be called as root E [16/Aug/2021:12:28:26 +0200] [cups-deviced] PID 6025 (cups-brf) stopped with status 1! E [16/Aug/2021:12:31:12 +0200] [CGI] cups-brf must be called as root E [16/Aug/2021:12:31:12 +0200] [cups-deviced] PID 6122 (cups-brf) stopped with status 1! E [16/Aug/2021:12:34:41 +0200] [Job 3862] Stopping unresponsive job.
I don't know how to interpret the log messages.
cups-brf is apparently Braille-Ready Format CUPS filter <https://fossies.org/linux/cups-filters/backend/cups-brf.c> My guess is that when the printer freezes, the process talking to it gets also stuck and takes some time (a timeout) to bail out. You could probably kill it, but I don't know if then the job will restart. What I do in similar cases is kill that print job (it should show in "lpq -a"; then "lprm job_nunmber"), then I restart the job from the application that produced it (which allows me to skip the pages already printed). Sometimes the printer doesn't like that print job on a second try, and in that case I change printer driver. For example, my printer: minas-tirith:~ # lpstat -a cp1510n_ps accepting requests since Mon Feb 5 14:13:06 2018 cp1515n_hpijs accepting requests since Tue Mar 9 21:32:13 2010 cp1515n_pcl3 accepting requests since Tue Mar 9 21:43:17 2010 minas-tirith:~ # My printer talks by default postscript (ps), but also hpijs and pcl3. I have one printer defined for each driver. -- Cheers / Saludos, Carlos E. R. (from oS Leap 15.2 x86_64 (Minas Tirith))
participants (3)
-
Carlos E. R. -
Istvan Gabor -
Masaru Nomiya