-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On February 22, 2001 08:32 pm, Ron Sinclair wrote:

Hrmm....gonne check Best Buy Online then.

I Can't find Suse here in Japan, so the next best thing is the web!

I just checked and SuSE 7.1 Professional comes up under the "Games" category. Hmmm. Is that really what they think? Have they actually been listening to MS? :-)* - -- James Oakley Engineering - SolutionInc Ltd. joakley@solutioninc.com http://www.solutioninc.com -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.3 (GNU/Linux) Comment: For info see http://www.gnupg.org iD8DBQE6lnD9HYysNB5h3fIRArpBAKCTkJ6UNALM74OmQR+Gw1qsMg+2mACg5SmQ KmOtOIlbBft5h+79c04+des= =1sTT -----END PGP SIGNATURE-----

I picked it up tonite in Fullerton, CA at the Best Buy here. $69.99 Laszlo -----Original Message----- From: Jonathan Wilson [mailto:wilson@claborn.net] Sent: Thursday, February 22, 2001 6:18 PM To: markh@compro.net Cc: suse-linux-e@lists.suse.com Subject: Re: [SLE] It's HERE.... Are you in the US? What State? Big city or small? Sorry to be nosey but if you're in a comparable city I might go to Best Buy here in town ASAP :-) At 04:00 PM 2/22/2001 -0500, you wrote:

Just got mine from the local Best-Buy. So far so good. 7.1 went on my box here at work like silk... NPF... The real test for me will be my box at home. Later.. -- Mark Hounschell markh@compro.net

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---------------------------------------------------- Jonathan Wilson System Administrator Cedar Creek Software http://www.cedarcreeksoftware.com Central Texas IT http://www.centraltexasit.com -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq

"schuetzen - RKBA!" wrote:

someone explain to me again why we preordered if we are getting ours mailed to us AFTER they are available in all of BPs stores all over the US???

Sorry. They arrive in the US office and in the distribution centers at about the same time. Many people will get the pre-ordered versions sooner than their local dealer, but if you're living in an area with good connections, well, what can we do... we can't stop the deliveries to the stores just to make them have it later? It just happens. If it happens continuously and you don't like it just buy it locally instead. We'll make less profit, but this is better than seeing you complain - even from a business point of view... Michael

I guess I wasn't to clear about this. There are exact 4 people doing orders out of the Oakland office. It's been a tough f**king month give these guys a break. I say this as a private citizen. I am sick to death of people complaining about this. ARRRGGH!!! Sometimes I just don't know why I stay on a list with a bunch of ingrates! /end rant! => =>I think it's nice to reward loyal subscribers with an early release. It =>doesn't seem all that difficult to do. => -- Ben Rosenberg mailto:ben@whack.org ----- Kernel 2.2.18-6 : Mutt 1.3.12i : KDE 2.1 Beta2 : Peace of Mind ----- If two men agree on everything, you can be sure that only one of them is doing the thinking.

Ben Rosenberg wrote:

Sorry, I shouldn't have done this. I should have blown up just because of a few assholes who don't understand WTF has happened..and how hard it can be to do a 7 CD distribution w/ a 4 month release cycle and have it be such a damn good product. As I said..it's been a touch month for the Oakland office and for SuSE's employee in General..

Sometimes it feels good not to be restricted as an employee...heheh.

I am just sick of people having no sympathy for others. I say this and I mean, if people don't like how they are treated..then go use the distribution with the broken compiler and wrong kernel header files..see how far ya get with them apples.

* Ben Rosenberg (ben@whack.org) [010222 22:08]: =>I guess I wasn't to clear about this. There are exact 4 people doing =>orders out of the Oakland office. It's been a tough f**king month =>give these guys a break. I say this as a private citizen. I am sick =>to death of people complaining about this. ARRRGGH!!! Sometimes I =>just don't know why I stay on a list with a bunch of ingrates! => =>/end rant! => =>=> =>=>I think it's nice to reward loyal subscribers with an early release. It =>=>doesn't seem all that difficult to do. =>=> =>-- =>Ben Rosenberg mailto:ben@whack.org =>----- =>Kernel 2.2.18-6 : Mutt 1.3.12i : KDE 2.1 Beta2 : Peace of Mind =>----- =>If two men agree on everything, you can be sure that only one =>of them is doing the thinking. => =>-- =>To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com =>For additional commands send e-mail to suse-linux-e-help@suse.com =>Also check the FAQ at http://www.suse.com/support/faq =>

-- Ben Rosenberg mailto:ben@whack.org

Amen!!!!!!!!!!! -- Mark Hounschell dmarkh@cfl.rr.com

On Thu, 22 Feb 2001, Ben Rosenberg wrote:

I guess I wasn't to clear about this. There are exact 4 people doing orders out of the Oakland office. It's been a tough f**king month give these guys a break. I say this as a private citizen. I am sick to death of people complaining about this. ARRRGGH!!! Sometimes I just don't know why I stay on a list with a bunch of ingrates!

My statement had nothing to do with the current situation. I couldn't care if 7.1 comes out in November. What was annoying was when I had a subscription I received my box sometimes weeks after they hit the stores. Not to mention that they never automatically shipped anything, you had to call or e-mail to confirm your credit card every time. Greg

end rant!

=> =>I think it's nice to reward loyal subscribers with an early release. It =>doesn't seem all that difficult to do. => -- Ben Rosenberg mailto:ben@whack.org ----- Kernel 2.2.18-6 : Mutt 1.3.12i : KDE 2.1 Beta2 : Peace of Mind ----- If two men agree on everything, you can be sure that only one of them is doing the thinking.

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Here's another clue that you should have learned from my previous email. SuSE Inc. was around 55 people strong and the office hummed and we liked it..our customers liked it. Then came the swift hand of LAYOFFS, FIRINGS ..A**F**KINGS..whatever you want to call it. SuSE Inc does not normally screw up like this, but with 8 people in the entire office to care take ftp.suse.com, www..etc..etc. It's prolly been a little hard on them. There was a screw up in shipping and they got the boxes at the same time the stores did...and based on the amount of people they now have..they didn't get it out to everyone on time. If you have no sympathy for this. Damn I wish I was your boss. I would ride you like a hooker on nickel night and see how good your work was when people were running you ragged. Venomous Regards, --> -->we all have to learn our lessons and thus I have learned about SUSE USA. --> -- Ben Rosenberg mailto:ben@whack.org

Stop holding back, Ben, tell'm what you really think! ;-) On Saturday 24 February 2001 21:48, Benjamin A. Rosenberg wrote:

Here's another clue that you should have learned from my previous email.

SuSE Inc. was around 55 people strong and the office hummed and we liked it..our customers liked it. Then came the swift hand of LAYOFFS, FIRINGS ..A**F**KINGS..whatever you want to call it.

SuSE Inc does not normally screw up like this, but with 8 people in the entire office to care take ftp.suse.com, www..etc..etc. It's prolly been a little hard on them. There was a screw up in shipping and they got the boxes at the same time the stores did...and based on the amount of people they now have..they didn't get it out to everyone on time. If you have no sympathy for this. Damn I wish I was your boss. I would ride you like a hooker on nickel night and see how good your work was when people were running you ragged.

Venomous Regards,

--> -->we all have to learn our lessons and thus I have learned about SUSE USA. -->

On Sunday 25 February 2001 03:48, Benjamin A. Rosenberg wrote:

Here's another clue that you should have learned from my previous email.

SuSE Inc. was around 55 people strong and the office hummed and we liked it..our customers liked it. Then came the swift hand of LAYOFFS, FIRINGS ..A**F**KINGS..whatever you want to call it.

SuSE Inc does not normally screw up like this, but with 8 people in the entire office to care take ftp.suse.com, www..etc..etc. It's prolly been a little hard on them. There was a screw up in shipping and they got the boxes at the same time the stores did...

<SNIP> Ben, In a previous post you referred to laying the responsibility at the door of SuSE Gmbh. They too screw up. Here in the UK I am still waiting for my 7.1 Subscription copy and quite a few others are too. We all seem to have been sent the same e-mail referring to "manufacturing difficulties in the production of our CDs". Given that the UK and US versions of 7.1 should now be exactly the same I tend to doubt the validity of the statement from SuSE as 7.1 is obviously on the streets in the US. I hope I am wrong but international boundaries no longer exist and in a motivated community such as this SuSE Gmbh really do need to make a bit more effort to communicate with their regular customers. Especially when you pre-order!! -- Stu "The specification said Windows 95 or better, so I installed Linux"

On Monday 26 February 2001 09:03, Keith Powell wrote:

Stewart.

You wrote:

...

In a previous post you referred to laying the responsibility at the door of SuSE Gmbh. They too screw up. Here in the UK I am still waiting for my 7.1 Subscription copy and quite a few others are too. We all seem to have been sent the same e-mail referring to "manufacturing difficulties in the production of our CDs".

Could I ask a favour, please?

I have not received an e-mail from SuSE, so in case they have "forgotten" that I have subscribed, would you please let me know (either personally or through the group) when you receive your update? Then, if mine doesn't arrive, I can start chasing it up. I would appreciate it.

Many thanks.

Keith

keithp@g4jvx.screaming.net

Can I add my nmae to that request, as I have had no e-mail either. Thanks Mike

Hello Jethro. Thanks for the posting and the suggestion. I think that I will wait until others have received their new subscription versions and then if mine hasn't arrived, I'll contact the address you gave. Even at this moment, the whole of SuSE in Germany might be busy wrapping up and despatching our parcels, and I wouldn't want to disturb them! (This is, of course, only an attempt at a joke and I am not having a dig at SuSE)

From the postings I have read, it seems that it is worth waiting for.

Cheers Keith

On Thu, 22 Feb 2001 22:07:26 -0800, you wrote:

I guess I wasn't to clear about this. There are exact 4 people doing orders out of the Oakland office. It's been a tough f**king month give these guys a break. I say this as a private citizen. I am sick to death of people complaining about this. ARRRGGH!!! Sometimes I just don't know why I stay on a list with a bunch of ingrates!

/end rant!

=> =>I think it's nice to reward loyal subscribers with an early release. It =>doesn't seem all that difficult to do. => -- Ben Rosenberg mailto:ben@whack.org

The trouble is that for sales reasons Suse wants to be the first one out with the new release of the new kernel and upgraded KDE. Most Linux users are too hungry for updated stuff and want it all now no excuses. The way to cure the whole thing is not to say anything until the actual product is in the hands of both Suse Europe and USA. Release it at the same time and it saves a lot of bull on both sides of the issue. I don't think anyone here is directing their anger at the four people working in the Oakland Office. I think it's directed at Suse's decision making of the whole procedure. The actual complaints that are posted here might be read by someone higher up the scale who might change things in Oakland if there aren't enough people to handle the work. I'm sure we all appreciate your very knowledgable posting here and help to many users including myself. I think the whole month is just getting to you. Time to shut the computer off and go to a movie have a drink and laugh some. Life goes on and tomorrow is another day enjoy them all life is to short. John........

I haven't checked everything yet, but so far ALL updated "like clock work!" NICE job SuSE!! I upgraded a dual P-5 166Mhz. box....will upgrade a P-II box tonight. Fred -- -- ----/ / _ Fred A. Miller ---/ / (_)__ __ ____ __ Systems Administrator --/ /__/ / _ \/ // /\ \/ / Cornell Univ. Press Services -/____/_/_//_/\_,_/ /_/\_\ fm@cupserv.org

**strings of ones and zeros arranged themselves into a message from Peter on Fri, 23 Feb 2001 17:57:48 -0500 which said... **I guess I wasn't to clear about this. There are exact 4 people doing **> orders out of the Oakland office. It's been a tough f**king month **> give these guys a break. Whlep, that explains why my 2nd day air shipment hasn't arrived >VBG> I mean, I order early , AND offer to sponser the the freight company, ( 2nd day is a weee bit pricey, ate up the ordering earlly discount!, However *that* isn't Suse's fault ) I really am thrilled to hear that so far most of the installs have gone well ( not all, I admit, but by and large it seems to have been a "Good Thing" ) And apparetnly the fates think I should spend more time on my "patience" attributes >heavy sigh> BUT Gloriosky Sandy, it IS so HARD to wait for Xmas when you've been wainting for it , for such a loooong time. (grin) PS, SHHHHHHH, everyone, don;t let Ben and Peter know they are about to be tickled unmercifully!!!! Blondely, j afterthought: The worst thing about censorship is ??????????.

Give 'em a break Guys...Geez, I am just as desperate as anyone else, but no amount of screaming will help. You'd think they were holding candy from a child :-). Why not spend some of that energy your wait is producing by asking your favourite software manufacturers to port to Linux? If you hold the retailers stock back then you have the problem of it not hitting the shelves, with the associated problems of non-exposure, others will complain about this too...Maybe the subscribers could get some sort of access to a beta download?? That other distribution is a sad reflection on the Industry that they can make such a big mistake and basically get away with it. They should have been dropped like a stone right there and then (I am talking about the one with a beta compiler and wrong headers...). Matt On Thu, 22 Feb 2001 22:53:23 Michael Hasenstein wrote:

Greg Thomas wrote:

...

I think it's nice to reward loyal subscribers with an early release. It doesn't seem all that difficult to do.

So tell me HOW, please. The only way I see is to hold the shipment for the retailers back until we sent out all pre-orders.

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Also check the FAQ at http://www.suse.com/support/faq

*whine* *bitch* *moan* <layed off> <not taking a free copy> <buying one myself> *moan* *bitch* *whine* Things are touch all over... But to you see me talking s**t about them..nope. -- Ben Rosenberg mailto:ben@whack.org ----- Kernel 2.2.18-6 : Mutt 1.3.12i : KDE 2.1 Beta2 : Peace of Mind ----- If two men agree on everything, you can be sure that only one of them is doing the thinking.

This is my last shot at this. Recieve it after all the customers? Hardly! It runs to $75 at Best Buy! Thats not cheap, but they got it first. If you read the other e-mails you would have noted that BB get there own shipment. They did not become so large through being incompetent at tere job, so of course they got them out to the stores real fast. Do you think they have 4 people dealing with this? Nope! As for that French distro, they would not nearly be so big as they are now without MacMillan...From what I recall they were dying before the book publisher came to there rescue. I am not going to say more, it comes when it comes. I have to wait too, but its going to be worth it. Matt On Thu, 22 Feb 2001 23:55:20 Ralph F. De Witt wrote:

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

...

Give 'em a break Guys...Gee, I am just as desperate as anyone else, but no amount of screaming will help. You'd think they were holding candy from a child :-). Why not spend some of that energy your wait is producing by asking your favorite software manufacturers to port to Linux?

If you hold the retailers stock back then you have the problem of it not hitting the shelves, with the associated problems of non-exposure, others will complain about this too...Maybe the subscribers could get some sort of access to a beta download??

That other distribution is a sad reflection on the Industry that they can make such a big mistake and basically get away with it. They should have been dropped like a stone right there and then (I am talking about the one with a beta compiler and wrong headers...).

Matt

On Thu, 22 Feb 2001 22:53:23 Michael Hasenstein wrote:

...

Greg Thomas wrote:

...

I think it's nice to reward loyal subscribers with an early release. It doesn't seem all that difficult to do.

So tell me HOW, please. The only way I see is to hold the shipment for the retailers back until we sent out all pre-orders.

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Also check the FAQ at http://www.suse.com/support/faq <rant mode on> I think we have given them a break, after all we pay full price for the

On Thursday 22 February 2001 23:19, you wrote: product, and then a premium for shipping, only to receive the product after all other customers, we pay a premium for no word as to shipping status from

them, not even a simple email as to what is up. How hard is it to get product

shipped, have it arrive, ship the preorders, then ship to pipeline for the onsale date and get the timeing right, all others seem to do it. A slipped production date every now and then will happen, but this seems to be a SuSE built in. What happened to the 7.0 update disk in the U.S.? SuSE was going to

sell it. That French distro, sent theirs out for free. The last I heard from

a SuSE employee was they were working on the agreement with Amazon.Com. They

did not even want to handle their own update. How does that show me customer

support? I think SuSE needs to become more focused on customer support while

keeping up the product, if needed streach the cycle out by a month, or make it more flexible. Let it move with in a range dictated by the major component

release cycles of the developers. I am just tired of the problems, I have hundreds of dollars in SuSE software sitting on my shelf all of it having not

installed or not worked correctly, I have a long list of emails to SuSE QA troubleshooting what went wrong with the clean installs, then have to go to lesser system to get a distro that works, then I find a person 15 miles from

me picking up a copy of SuSE for a 1/3 less then me off the shelf and my over

night shipment is missing, and SuSE has given me no email notifications etc.

for me to track the shipment, and if it is just miss shipped 2 day then it will be mid next week before I get a copy. I ask where is their support for loyal repeat customer. <rant mode off>

Ralph F. De Witt MBA - -- It said uses Windows 98 or better so I installed Linux-Mandrake 7.2 Proud user of Linux-Mandrake 7.2 Powerpack Deluxe Register Linux User 168814 ICQ #49993234 GPG Public Key available at http://www.keyserver.net Key fingerprint = 6426 1CFF 0987 9D51 76D6  06BC F22A CFF4 559A 03E7 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.4 (GNU/Linux) Comment: For info see http://www.gnupg.org

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On Thu, 22 Feb 2001 21:07:23 -0800, Michael Hasenstein wrote:

It just happens. If it happens continuously and you don't like it just buy it locally instead. We'll make less profit, but this is better than seeing you complain - even from a business point of view...

my impression from this list's mail on the topic is that this is common and ordinary. The only reason I did it was based on the advice of someone whose reliability took a nose dive. but I bought my Athlon TBird chip this way and I also bought my ASUS A7V mobo this way. Also my CPU cooler fan/sink. you bet I am complaining and you bet that in the future - when it comes to SUSE USA, I will wait and go to CompUSA or wherever and buy it locally, supporting my dealer and hoping for continued support on returns etc. fwiw chas -- Charles L Hamilton Houston, TX email: chasm@schuetzenmeister.org To rejoin the old (AR-15) RELOAD-L list. The URL is: http://www.yahoogroups.com/subscribe.cgi/reload-l ======= RKBA!

Jonathan Wilson wrote:

Are you in the US? What State? Big city or small?

I'm in melbourne Florida. Not a big city

Sorry to be nosey but if you're in a comparable city I might go to Best Buy here in town ASAP :-)

At 04:00 PM 2/22/2001 -0500, you wrote:

...

Just got mine from the local Best-Buy. So far so good. 7.1 went on my box here at work like silk... NPF... The real test for me will be my box at home. Later.. -- Mark Hounschell markh@compro.net

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---------------------------------------------------- Jonathan Wilson System Administrator

Cedar Creek Software http://www.cedarcreeksoftware.com

Central Texas IT http://www.centraltexasit.com

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-- Mark Hounschell dmarkh@cfl.rr.com