[opensuse] Is my new WD external disk defect?
Hi, I just bought a new external disk, but it doesn't show up when plugging it. It also doesn't show up in Yast partitioner. So I unplugged it, plugged it again and typed dmesg This is the output: [ 757.034290] usb 8-2: new SuperSpeed USB device number 6 using xhci_hcd [ 757.056488] usb 8-2: New USB device found, idVendor=1058, idProduct=1230 [ 757.056492] usb 8-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 757.056494] usb 8-2: Product: My Book 1230 [ 757.056497] usb 8-2: Manufacturer: Western Digital [ 757.056499] usb 8-2: SerialNumber: 574343344531373430333935 [ 757.057552] usb-storage 8-2:1.0: USB Mass Storage device detected [ 757.057816] scsi host20: usb-storage 8-2:1.0 [ 758.055354] scsi 20:0:0:0: Direct-Access WD My Book 1230 1065 PQ: 0 ANSI: 6 [ 758.055724] sd 20:0:0:0: Attached scsi generic sg4 type 0 [ 758.057137] scsi 20:0:0:1: Enclosure WD SES Device 1065 PQ: 0 ANSI: 6 [ 758.057704] sd 20:0:0:0: [sdc] Unit Not Ready [ 758.057709] sd 20:0:0:0: [sdc] Sense Key : Hardware Error [current] [ 758.057714] sd 20:0:0:0: [sdc] ASC=0x30 <<vendor>>ASCQ=0x89 [ 758.060536] ses 20:0:0:1: Attached Enclosure device [ 758.060736] ses 20:0:0:1: Attached scsi generic sg5 type 13 [ 758.061684] ses 20:0:0:1: Failed to get diagnostic page 0x1 [ 758.061687] ses 20:0:0:1: Failed to bind enclosure -19 I saw the "Sense Key : Hardware Error [current]" and thought, well, maybe formatting will help. So I typed fdisk -l | grep '^Disk' But all I see are the disks I already know. The new external doesn't appear. Is it defect? Thanks for hints! Daniel -- Daniel Bauer photographer Basel Málaga https://www.patreon.com/danielbauer https://www.daniel-bauer.com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
Am 22. Juni 2019 17:21:47 MESZ schrieb Daniel Bauer <linux@daniel-bauer.com>:
Hi,
I just bought a new external disk, but it doesn't show up when plugging
it. It also doesn't show up in Yast partitioner.
So I unplugged it, plugged it again and typed dmesg
This is the output:
[ 757.034290] usb 8-2: new SuperSpeed USB device number 6 using xhci_hcd [ 757.056488] usb 8-2: New USB device found, idVendor=1058, idProduct=1230 [ 757.056492] usb 8-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 757.056494] usb 8-2: Product: My Book 1230 [ 757.056497] usb 8-2: Manufacturer: Western Digital [ 757.056499] usb 8-2: SerialNumber: 574343344531373430333935 [ 757.057552] usb-storage 8-2:1.0: USB Mass Storage device detected [ 757.057816] scsi host20: usb-storage 8-2:1.0 [ 758.055354] scsi 20:0:0:0: Direct-Access WD My Book 1230 1065 PQ: 0 ANSI: 6 [ 758.055724] sd 20:0:0:0: Attached scsi generic sg4 type 0 [ 758.057137] scsi 20:0:0:1: Enclosure WD SES Device 1065 PQ: 0 ANSI: 6 [ 758.057704] sd 20:0:0:0: [sdc] Unit Not Ready [ 758.057709] sd 20:0:0:0: [sdc] Sense Key : Hardware Error [current] [ 758.057714] sd 20:0:0:0: [sdc] ASC=0x30 <<vendor>>ASCQ=0x89 [ 758.060536] ses 20:0:0:1: Attached Enclosure device [ 758.060736] ses 20:0:0:1: Attached scsi generic sg5 type 13 [ 758.061684] ses 20:0:0:1: Failed to get diagnostic page 0x1 [ 758.061687] ses 20:0:0:1: Failed to bind enclosure -19
I saw the "Sense Key : Hardware Error [current]" and thought, well, maybe formatting will help. So I typed fdisk -l | grep '^Disk'
But all I see are the disks I already know. The new external doesn't appear. Is it defect?
Thanks for hints!
Daniel
Hi Daniel, did you try the disk with another computer? Does the disk have some hardware encryption feature? Regards, vinz. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 22/06/2019 17.21, Daniel Bauer wrote:
Hi,
I just bought a new external disk, but it doesn't show up when plugging it. It also doesn't show up in Yast partitioner.
So I unplugged it, plugged it again and typed dmesg
This is the output:
[ 757.034290] usb 8-2: new SuperSpeed USB device number 6 using xhci_hcd [ 757.056488] usb 8-2: New USB device found, idVendor=1058, idProduct=1230 [ 757.056492] usb 8-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 757.056494] usb 8-2: Product: My Book 1230 [ 757.056497] usb 8-2: Manufacturer: Western Digital [ 757.056499] usb 8-2: SerialNumber: 574343344531373430333935 [ 757.057552] usb-storage 8-2:1.0: USB Mass Storage device detected [ 757.057816] scsi host20: usb-storage 8-2:1.0 [ 758.055354] scsi 20:0:0:0: Direct-Access WD My Book 1230 1065 PQ: 0 ANSI: 6 [ 758.055724] sd 20:0:0:0: Attached scsi generic sg4 type 0 [ 758.057137] scsi 20:0:0:1: Enclosure WD SES Device 1065 PQ: 0 ANSI: 6 [ 758.057704] sd 20:0:0:0: [sdc] Unit Not Ready [ 758.057709] sd 20:0:0:0: [sdc] Sense Key : Hardware Error [current] [ 758.057714] sd 20:0:0:0: [sdc] ASC=0x30 <<vendor>>ASCQ=0x89 [ 758.060536] ses 20:0:0:1: Attached Enclosure device [ 758.060736] ses 20:0:0:1: Attached scsi generic sg5 type 13 [ 758.061684] ses 20:0:0:1: Failed to get diagnostic page 0x1 [ 758.061687] ses 20:0:0:1: Failed to bind enclosure -19
I have an 8TB "Book", too. This is its boot sequence: <0.5> 2019-05-14T22:10:55.826904+02:00 Isengard kernel - - - [ 4.892435] scsi 2:0:0:0: Direct-Access WD My Book 25EE 4004 PQ: 0 ANSI: 6 <0.5> 2019-05-14T22:10:55.826905+02:00 Isengard kernel - - - [ 4.894877] sd 2:0:0:0: Attached scsi generic sg2 type 0 <0.5> 2019-05-14T22:10:55.827672+02:00 Isengard kernel - - - [ 4.895068] sd 2:0:0:0: [sdc] Very big device. Trying to use READ CAPACITY(16). <0.5> 2019-05-14T22:10:55.827680+02:00 Isengard kernel - - - [ 4.895214] sd 2:0:0:0: [sdc] 15628052480 512-byte logical blocks: (8.00 TB/7.28 TiB) <0.5> 2019-05-14T22:10:55.827682+02:00 Isengard kernel - - - [ 4.895217] sd 2:0:0:0: [sdc] 4096-byte physical blocks <0.5> 2019-05-14T22:10:55.827683+02:00 Isengard kernel - - - [ 4.895394] scsi 2:0:0:1: Enclosure WD SES Device 4004 PQ: 0 ANSI: 6 <0.5> 2019-05-14T22:10:55.827685+02:00 Isengard kernel - - - [ 4.895576] sd 2:0:0:0: [sdc] Write Protect is off <0.7> 2019-05-14T22:10:55.827686+02:00 Isengard kernel - - - [ 4.895579] sd 2:0:0:0: [sdc] Mode Sense: 47 00 10 08 <0.3> 2019-05-14T22:10:55.827704+02:00 Isengard kernel - - - [ 4.895971] sd 2:0:0:0: [sdc] No Caching mode page found <0.3> 2019-05-14T22:10:55.827707+02:00 Isengard kernel - - - [ 4.895973] sd 2:0:0:0: [sdc] Assuming drive cache: write through <0.5> 2019-05-14T22:10:55.827709+02:00 Isengard kernel - - - [ 4.896880] scsi 2:0:0:1: Attached scsi generic sg3 type 13 <0.5> 2019-05-14T22:10:55.827822+02:00 Isengard kernel - - - [ 4.897033] sd 2:0:0:0: [sdc] Very big device. Trying to use READ CAPACITY(16). <0.6> 2019-05-14T22:10:55.827825+02:00 Isengard kernel - - - [ 4.922967] sdc: sdc1 <0.5> 2019-05-14T22:10:55.827827+02:00 Isengard kernel - - - [ 4.926071] sd 2:0:0:0: [sdc] Very big device. Trying to use READ CAPACITY(16). <0.5> 2019-05-14T22:10:55.827828+02:00 Isengard kernel - - - [ 4.929040] sd 2:0:0:0: [sdc] Attached SCSI disk
I saw the "Sense Key : Hardware Error [current]" and thought, well, maybe formatting will help. So I typed fdisk -l | grep '^Disk'
But all I see are the disks I already know. The new external doesn't appear. Is it defect?
Probably. -- Cheers / Saludos, Carlos E. R. (from 15.0 x86_64 at Telcontar)
On 06/22/2019 08:38 AM, Carlos E. R. wrote:
I saw the "Sense Key : Hardware Error [current]" and thought, well, maybe formatting will help. So I typed fdisk -l | grep '^Disk'
But all I see are the disks I already know. The new external doesn't appear. Is it defect? Probably.
I agree with Carlos, it's under warranty, right? The internal SATA disk itself is probably okay, I bet it's the USB/SATA converter that's at fault. I've taken external disk chassis apart to rescue data, and on more than one occasion the problem was with the converter. Long shot: did you try another USB cable? I've seen SATA cables go bad. Regards, Lew -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (4)
-
Carlos E. R. -
Daniel Bauer -
Lew Wolfgang -
Vinzenz Vietzke