[opensuse] Software for registering customers.
Dear All, I have a minor private business with very limited number of customers having all kind of IT-support by me. In the near future their number can be easily higher and wonder which software I could use to have a kind of database on them?! The software should be easy-to-manage and should handle a limited number of data as e.g. name/address/ph. num- ber, but several aspects of their win* systems as well, like a con- tent manager system for problems/solutions/todos/etc. Before entering this data into Kontakt or preparing a template for OOorg, I decided to ask you, maybe there is a good tool to achieve all the above issues. Thank you, Pelibali -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Sunday 06 April 2008 03:13:51 am pelibali wrote:
Dear All,
I have a minor private business with very limited number of customers having all kind of IT-support by me. In the near future their number can be easily higher and wonder which software I could use to have a kind of database on them?! The software should be easy-to-manage and should handle a limited number of data as e.g. name/address/ph. num- ber, but several aspects of their win* systems as well, like a con- tent manager system for problems/solutions/todos/etc. Before entering this data into Kontakt or preparing a template for OOorg, I decided to ask you, maybe there is a good tool to achieve all the above issues.
Thank you, Pelibali
Sounds like you want 2 different things. I don't think a CMS (pre-built template) would give you exactly what you were looking for. I would consider a web based Asset / Helpdesk tracking system (preferably opensource), and something seperate for your todo's. Checkout: http://www.opensourcehelpdesklist.com/ http://www.oneorzero.com/ http://www.troubleticketexpress.com/open-source-software.html Ben -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Sun, Apr 6, 2008 at 9:50 AM, Ben Kevan
On Sunday 06 April 2008 03:13:51 am pelibali wrote:
Dear All,
I have a minor private business with very limited number of customers having all kind of IT-support by me. In the near future their number can be easily higher and wonder which software I could use to have a kind of database on them?! The software should be easy-to-manage and should handle a limited number of data as e.g. name/address/ph. num- ber, but several aspects of their win* systems as well, like a con- tent manager system for problems/solutions/todos/etc. Before entering this data into Kontakt or preparing a template for OOorg, I decided to ask you, maybe there is a good tool to achieve all the above issues.
Thank you, Pelibali
Sounds like you want 2 different things. I don't think a CMS (pre-built template) would give you exactly what you were looking for. I would consider a web based Asset / Helpdesk tracking system (preferably opensource), and something seperate for your todo's.
Checkout: http://www.opensourcehelpdesklist.com/ http://www.oneorzero.com/ http://www.troubleticketexpress.com/open-source-software.html
Ben
For a pure todo list, I like tracks. http://www.rousette.org.uk/projects/ They just released their first major version in a year or two. I have not had a chance to try the new version yet. Greg -- Greg Freemyer Litigation Triage Solutions Specialist http://www.linkedin.com/in/gregfreemyer First 99 Days Litigation White Paper - http://www.norcrossgroup.com/forms/whitepapers/99%20Days%20whitepaper.pdf The Norcross Group The Intersection of Evidence & Technology http://www.norcrossgroup.com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
Hi. El Domingo, 6 de Abril de 2008, pelibali escribió:
Dear All,
I have a minor private business with very limited number of customers having all kind of IT-support by me. In the near future their number can be easily higher and wonder which software I could use to have a kind of database on them?! The software should be easy-to-manage and should handle a limited number of data as e.g. name/address/ph. num- ber, but several aspects of their win* systems as well, like a con- tent manager system for problems/solutions/todos/etc. Before entering this data into Kontakt or preparing a template for OOorg, I decided to ask you, maybe there is a good tool to achieve all the above issues.
You can use eGroupWare, www.egroupware.org it has several modules, you can use addressbook to store the customers data and the tracker to handle the tasks, and knowledgebase as a problem, solution database. Greetings -- Un saludo. Carlos Lorenzo Matés. clmates AT mundo-r.com
Carlos Lorenzo Matés wrote:
Hi.
El Domingo, 6 de Abril de 2008, pelibali escribió:
Dear All,
I have a minor private business with very limited number of customers having all kind of IT-support by me. In the near future their number can be easily higher and wonder which software I could use to have a kind of database on them?! The software should be easy-to-manage and should handle a limited number of data as e.g. name/address/ph. num- ber, but several aspects of their win* systems as well, like a con- tent manager system for problems/solutions/todos/etc. Before entering this data into Kontakt or preparing a template for OOorg, I decided to ask you, maybe there is a good tool to achieve all the above issues.
You can use eGroupWare, www.egroupware.org
it has several modules, you can use addressbook to store the customers data and the tracker to handle the tasks, and knowledgebase as a problem, solution database.
Greetings
I second egroupware! You will never need another Groupware package. Customizable with etemplates, actively developed, fantastic code base, apache, php, mysql (or postgres, etc). It manages everything. eGroupWare svn (notice the trailing "." below) (all on one line) svn checkout http://svn.egroupware.org/egroupware/branches/1.4/aliases/default . Start egw with www.yourdomain.com/egroupware/setup Fix any errors and load any need php or pearl modules Run /setup "Header config" and confirm you documents root, etc.. -- David C. Rankin, J.D., P.E. Rankin Law Firm, PLLC 510 Ochiltree Street Nacogdoches, Texas 75961 Telephone: (936) 715-9333 Facsimile: (936) 715-9339 www.rankinlawfirm.com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
participants (5)
-
Ben Kevan -
Carlos Lorenzo Matés -
David C. Rankin -
Greg Freemyer -
pelibali