My point was that the beta testing phase where you find bugs and report them should have been done before they put the CDs on the shelves. Redhat do a beta release or two before bringing out new distributions; I think, after experiencing the SuSE-6.4 CDs, SuSE should be doing the same. Being human and making the odd mistake is perfectly acceptable, but rushing out a substandard distro and making me resent paying for it is not sensible. My aim wasn't to reduce motivation, it was to give them a bit of a kick up the butt in order that they acknowledge that this isn't good enough. If people don't complain, SuSE won't know why their sales figures are dropping. As it is, I'll be a lot more cautious before jumping into 7.0. Hopefully they can limit the damage to that.
worked with SuSE under the assumption that there will be problems. It is my job to find them, report them, and if I know how, tell them how to fix them. Yeah, I've done a bit of grumbling about 6.4, but I think it's important to remembr the folks at SuSE are human, they make mistakes, and they have feelings. If you are too hard on them, you may reduce their motivation to continue the outstanding performance they consistently deliver.
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