Peter Nikolic said the following on 07/09/2009 11:55 AM:
I have on several occaisions asked what other info is needed / wanted to NO avail so dont hang that one on me not for the want of trying right here's your chance what other info ? clue me in you want reams and reams of C&P dependencies next time i try to update that is what you will have you want specific info tell me what dont just expect me to know what you want ,
There's an axiom that applies to help desk and manual writers, along with many others. Answer questions in the framework of the person receiving the assistance, not in your own framework. I've seen that phrased a number of ways from "don't make assumptions" to "find out the real reason behind the question". We've all heard the story about the help desk call where the power was out. http://www.funny2.com/computer.htm Yes some of them seem silly, but some, like why should you plug in a wireless device, are logical, just in another frame of reference.
And by the way there are a lot of users that wont come on the list because they get no decent replys to questions i have quite a nest of users all Opensuse 11.0 and 11.1 all 64 bit none of them will use the list because no one will tell them what sort of info people want to see they just get sarcastic replys so my point are valid .
Most computer users have real jobs that are not concerned with the innards of the the computer or OS. We're not stupid, but the computer is a tool, one that we have to do basic maintenance on ourselves, but that doesn't make us programmers or professional system administrators. Yes, this is a bit more than the kind of maintenance that you do around the has on on your car, but we can follow instructions. This thread started with Michael Norman saying I cannot resolve the dependency problems that occur whenever I try.. I have looked for howtos and googled around but cannot find the solution. The response that Clayton gave, pointing to the one-click, then led to more people, Michael and myself included, saying that this id not solve the dependency problems. In fact Michel said he had already tried it an met with a cascade of dependency problems. Now at this point the "from the POV of the person asking the question" should have kicked in. It didn't. Clayton talked about vendor changes. That wasn't the problem. I gave a detailed report - lots of context. Sven refered me to the unhelpful 'troubleshooting'. Been there that and it was of no use. Svens further comments seemed to assume that we all have his knowledge of how to set up the repros "correctly". If we did, we wouldn't be asking, but there's no guidance on which and where. Michael raised a good point when he said: Surely the whole point of one click is that it offers you the repos required, Us poor 'Indians' who have other jobs and focus assume you 'Chiefs' take care of things like that. Well, it seems not.
I am sick of getting the more info line then asking what more to get zero response or some sarcastic or snide comment then you wonder why i bite believe me you WOULD do exactly the same if you were in my shoes
I would consider the "it works for me" that so many 'chiefs' are fond of an example of this. As I started out saying and as Peter says ere, you have to look at it from the POV of the person with the problem, not from the POV of someone why has no problems or is an expert. Peter asked for an explicit list, since Michael had pointed out that the one-click didn't do that. And no, Sven, telling us that it worked for you and telling us to do what we've already done and met with the problems that started this thread is *NOT* "helping" us. And telling me to delete a program I want is *NOT* helping me. -- Any man who afflicts the human race with ideas must be prepared to see them misunderstood. --Henry Louis Mencken -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org