24 Apr
2020
24 Apr
'20
12:10 p.m.
Am 24.04.20 um 00:01 schrieb Gerald Pfeifer:
On Thu 2020-04-23, Stefan Seyfried wrote:
As you know,
"my" subscription count is orders of magnitude higher. But
that brings different problems...
Even as a big customer, there is no way you can
file a bug for SLE.
Here I was sitting in front of my notebook, genuinely scratching my
head, wondering "What is he talking about?" - until it dawned on me:
Yes, SUSE customers do not generally have access to Bugzilla for SUSE
products, betas of SLES being a bit of an exception these days.
As a customer with a single subscription you are entitled to file as
many Service Requests (including bug reports) as you want, though. ;-) Different terminology, different tools, and a
different group (support)
If you, as a customer, are big enough, the tool is "write to your
designated support engineer and all communication goes through him".
(Almost) never ever you get in contact with the person actually working
at the bug, and communication is ... tenuous, to put it politely.
fielding those requests which may turn into Bugzilla
entries internally.
As you point out the customer interaction does not happen via Bugzilla.
...and that's why I reproduce my bugs on Factory or Leap, file them (and
often put a fix into) in bugzilla and then request a backport to SLE
:-), a process that is much less exhausting and much more efficient.
--
Stefan Seyfried
"For a successful technology, reality must take precedence over
public relations, for nature cannot be fooled." -- Richard Feynman
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