On Thu 2020-04-23, Stefan Seyfried wrote:
Even as a big customer, there is no way you can file a bug for SLE.
Here I was sitting in front of my notebook, genuinely scratching my head, wondering "What is he talking about?" - until it dawned on me: Yes, SUSE customers do not generally have access to Bugzilla for SUSE products, betas of SLES being a bit of an exception these days.
As a customer with a single subscription you are entitled to file as many Service Requests (including bug reports) as you want, though. ;-) As you know, "my" subscription count is orders of magnitude higher. But
Am 24.04.20 um 00:01 schrieb Gerald Pfeifer: that brings different problems...
Different terminology, different tools, and a different group (support)
If you, as a customer, are big enough, the tool is "write to your designated support engineer and all communication goes through him". (Almost) never ever you get in contact with the person actually working at the bug, and communication is ... tenuous, to put it politely.
fielding those requests which may turn into Bugzilla entries internally. As you point out the customer interaction does not happen via Bugzilla.
...and that's why I reproduce my bugs on Factory or Leap, file them (and often put a fix into) in bugzilla and then request a backport to SLE :-), a process that is much less exhausting and much more efficient. -- Stefan Seyfried "For a successful technology, reality must take precedence over public relations, for nature cannot be fooled." -- Richard Feynman -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org