I like the idea of adding some
training to attract more people to
openSUSE and fill in knowledge where needed in a scalable way.
> 1. Professional or something related training
> 1.a End-user training
As of today I'd stay away from end-user training
or maybe we need some
agreement on the term user in general. I don't see us reaching out to
I think it depends on how we define "end user" - your breakdown below is
a good starting point.
I do see the term user divided into two groups: -
the user like my wife,
my mum, my brother. They use a computer to do some productivity work
(OpenOffice covers that mainly), they surf the internet, send/receive
emails maybe some picture manipulation or additional a certain software
(accounting, database) they need to fulfil their tasks at home or in
their small business. They want to switch on/off the computer, maybe an
update once in a while and have someone who helps them if something
doesn't work. In short they want that everything works as expected
without any change, they don't care how it works nor under which licence
Even in this instance, some training material on how to get around the
desktop, where to find things, and how to get help would be beneficial.
We wouldn't want to do, for example, OpenOffice training, but pointing
out equivalencies to what they're used to (for example, saying "on
Windows you might have used Microsoft Office; in openSUSE, the most
popular office suite is OpenOffice. Like MS Office, OpenOffice breaks
the functionality out into word processing, spreadsheets, presentations,
and databases. [...]")
That type of analogy-based training would be useful for things like how
to connect to a wireless network, how to browse the web, how to read e-
Fairly introductory-level stuff, but also information that can make the
transition easier to make.
It's also an opportunity to teach that level of user *why* the licenses
matter. My wife commented to me the other day that she never used to
care about the license software came under until she met me; now when
she's looking at things like eBook readers, one of the first questions
she asks is how difficult it is to modify and how flexible the platform
is. The reason that's important to her is she understands why Free/Libre
software is important and (in practical terms) how it helps to extend the
life of the hardware she's purchasing. For many users, that single
economic factor is a significant win.
Can I make a plea for diversity in the education. Video or audio is much
more effective education / training for most people than written texts.
Even programmers have moved from text based editors to GUI editors. A
screengrab video with voice over (possibly added later) is very effective is
showing newcomers the features and doesn't demand that they have the same
level of abstract thinking and ability to visualise that characterises top
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