26 Jun
2010
26 Jun
'10
5 a.m.
I've been kicking this around for a little bit now in my own head, and
I'd like to propose that the project develop a strategy around user
education and training.
For those who don't know, in my "day job", I work for Novell's Technical
Training department as the testing program manager. In particular, I
have responsibility for the business end of the practicum exam delivery
(and if you want to talk about that with me, feel free to contact me off-
list, I'm always happy to talk to people about their exam experiences,
even if I can't get into specific details for their exam).
In my role, I also am involved in technical certification, and work
closely with people who develop training (I used to be a trainer myself
for eDirectory, and developed the training materials to meet objectives
we had for that product) as well as being involved to some extent in
developing the next generation of training delivery.
I was intrigued by an article in this month's Linux Format about Ubuntu's
"Lernid" training system. It sounds like that project has a plan of
sorts for training users on using their system, and this seems to me to
be a way in which we could grow the community from which we are looking
to draw contributors.
In the forums, we've also had a couple of people express that some
training on openSUSE would be very helpful and useful for them (either
personally or to help people they knew learn about Linux and start using
it).
The way I see it, we could break down training into a few classifications:
1. End-user training
2. Contributor training (for example, how to write effective bugs, code
style conventions, things like that)
3. Community training (where to ask what, what to expect, that sort of
thing).
In items 2 & 3, a lot of that content is in the wiki already - I see the
largest opportunity as being #1. There may be a loose collection of
things that fit in there as well (such as the howtos for configuring
certain video cards), but from a training perspective, some structure and
flow between the topics (along with analysis of how the topics can/should
flow from one to another) is something that's I think is missing (I may
be wrong and just haven't looked in the right places).
What I'd like is for the project team to consider that end-user education
(in particular) is something that could help us attract more users and
help them achieve a more comprehensive view of how to use openSUSE more
effectively. Things like skills migration from Windows to openSUSE would
be something I see as key; one forum user put it as "people learn by
making connections to that which they already know"; I see that in my
official job role as well - the students who are most successful are the
ones who can associate what they're learning with something they already
know - even if it's not a direct 1:1 mapping.
Thoughts?
Jim
--
Jim Henderson
Please keep on-topic replies on the list so everyone benefits
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26 Jun
26 Jun
5:45 a.m.
New subject: [opensuse-project] Possible strategy discussion topic: Education and Training
On Sat, 2010-06-26 at 04:00 +0000, Jim Henderson wrote:
I've been kicking this around for a little bit now
in my own head, and
I'd like to propose that the project develop a strategy around user
education and training.
For those who don't know, in my "day job", I work for Novell's
Technical
Training department as the testing program manager. In particular, I
have responsibility for the business end of the practicum exam delivery
(and if you want to talk about that with me, feel free to contact me off-
list, I'm always happy to talk to people about their exam experiences,
even if I can't get into specific details for their exam).
In my role, I also am involved in technical certification, and work
closely with people who develop training (I used to be a trainer myself
for eDirectory, and developed the training materials to meet objectives
we had for that product) as well as being involved to some extent in
developing the next generation of training delivery.
I was intrigued by an article in this month's Linux Format about Ubuntu's
"Lernid" training system. It sounds like that project has a plan of
sorts for training users on using their system, and this seems to me to
be a way in which we could grow the community from which we are looking
to draw contributors.
In the forums, we've also had a couple of people express that some
training on openSUSE would be very helpful and useful for them (either
personally or to help people they knew learn about Linux and start using
it).
The way I see it, we could break down training into a few classifications:
1. End-user training
2. Contributor training (for example, how to write effective bugs, code
style conventions, things like that)
3. Community training (where to ask what, what to expect, that sort of
thing).
In items 2 & 3, a lot of that content is in the wiki already - I see the
largest opportunity as being #1. There may be a loose collection of
things that fit in there as well (such as the howtos for configuring
certain video cards), but from a training perspective, some structure and
flow between the topics (along with analysis of how the topics can/should
flow from one to another) is something that's I think is missing (I may
be wrong and just haven't looked in the right places).
What I'd like is for the project team to consider that end-user education
(in particular) is something that could help us attract more users and
help them achieve a more comprehensive view of how to use openSUSE more
effectively. Things like skills migration from Windows to openSUSE would
be something I see as key; one forum user put it as "people learn by
making connections to that which they already know"; I see that in my
official job role as well - the students who are most successful are the
ones who can associate what they're learning with something they already
know - even if it's not a direct 1:1 mapping.
Thoughts?
Jim
--
Jim Henderson
Please keep on-topic replies on the list so everyone benefits
Jim,
Education in the openSUSE Project is actually a passion of mine and I
join with you in any efforts that can grow the community base through
education. As some of you know, I worked to establish the Helping Hands
project here in openSUSE a couple of years ago, and though it didn't
really get much traction, I still keep it open in my mind as something
we need to get back to someday. Others are also out there interested in
reviving Helping Hands or some other form of education and training.
However, I must point out that what you are proposing isn't a strategy
per se, but rather an activity to support a strategy. A strategy
highlights your strengths and/or strengths you want to develop towards.
For example, any one of the following would be considered a strategy:
* Be the project with the most number of packages/packagers
* Be the Learning Project where people come to openSUSE in order to
learn about Linux
* Be the project that develops the most new tools
* Be the project that <insert whatever here>
And in order to achieve that strategy, we would thus implement an
activity of educating people so they have the skills to make <insert
your strategic proposal here> happen.
Likewise, in your job, Novell's strategy isn't to be an educator, but to
sell a line of products that meet specific enterprise needs. And in
order to be sure to sell those products, Novell implements a Training
department (activity) that educates its customers on how to use those
products.
So, I do not oppose your idea here. I join in solidarity with you in
finding ways to educate users, developers, etc. But the education would
be, as I said, an activity to support an ultimate goal or strategy that
positions openSUSE in the open market.
I would also like to emphasize to everyone here that whatever strategy
we end up with, that strategy merely establishes the Project's
priorities. It does not prevent anyone from doing something they'd like
to do which isn't defined within the strategy. Of course, the caveat is
that you may or may not get as much support (resources) as you'd like to
get. Then again, maybe you would. That's a risk we all take whenever
we start up a new project or initiative until we get real buy-in from
stakeholders. In other words, if you have an idea and you feel you can
start pushing it... Go for it! :-)
In other words, if you've got an idea for training and education, let's
move forward on it. Don't wait for a Strategy Proposal to say its okay
for you to do it.
Bryen M Yunashko
openSUSE Board Member
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7:16 a.m.
New subject: [opensuse-project] Possible strategy discussion topic: Education And Training
** Reply Requested by 6/26/2010 (Saturday) **
Jim, It's really nice And comfortable to see your efforts again. I have no doubts all
your points are very impressive And come with a large experience with the training at
Novell.
Bryen, take a look at my points about keep a good eye open on Novell training ecosystem,
not only their sales department neither their training needs to be successful in selling
their products.- And I know you are one of the most Well know guy in this earth that
really knows And understand Novell training methods, at least the past methods ;-).
They have good visions, points, methods, And history about training ecosystem
>> "Bryen M. Yunashko"
<suserocks(a)bryen.com> 26 Junho, 2010 >>>
On Sat, 2010-06-26 at 04:00
+0000, Jim Henderson wrote
I've been kicking this around for a little bit now
in my own head, And
I'd like to propose that the project develop a strategy around user
education And training.
For those who don't know, in my "day job", I work for Novell's
Technical
Training department as the testing program manager. In particular, I
have responsibility for the business end of the practicum exam delivery
(And if you want to talk about that with me, feel free to contact me off-
list, I'm always happy to talk to people about their exam experiences,
even if I can't get into specific details for their exam).
In my role, I also am involved in technical certification, And work
closely with people who develop training (I used to be a trainer myself
for eDirectory, And developed the training materials to meet objectives
we had for that product) as Well as being involved to some extent in
developing the next generation of training delivery
.
Definitely we can build or delivery or at least create an idea about working on this
innovations you are tagging as "next generation of training delivery" (And I
like it ;-)) with all innovative solutions that openSUSE project handles like openSUSE
Studio. The deliverables training could be workloads. Also I believe OBS could help us -
I've already assuming that I'll work with you on this way walk to the "next
generation of training delivery" ;-) - .... Well... OBS, Studio, Edu Li-f-e And all
innovations openSUSE project handles will be on the table plus some others experienced
peers on this list can.
I was intrigued by an article in this month's Linux Format about Ubuntu's
"Lernid" training system. It sounds like that project has a plan of
sorts for training users on using their system, And this seems to me to
be a way in which we could grow the community from which we are looking
to draw contributors.
I didn't heard about that Ubuntu initiatives around Brazil yet... Maybe because
I'm so focused on SUSE Linux - by the way, I'll try to figure out more
informations about this one here. - Do you know if they already have the Portuguese
versions for the offers they are working?
In the forums, we've also had a couple of people
express that some
training on openSUSE would be very helpful And useful for them (either
personally or to help people they knew learn about Linux And start using
it).
The way I see it, we could break down training into a few classifications:
If you don't mid I like to add some points here:
1. End-user training
2. Contributor training (for example, how to write effective bugs, code
style conventions, things like that)
3. Community training (where to ask what, what to expect, that sort of
thing).
1. Professional or something related training
1.a End-user training
1.b Datacenter training
1.c Verticals
2. Vertical market training
2.a Embedded training
2.b Retail training
2.c Educational training
2.d Financial
2.e Desktop Publish Training
2.f ...
3. Contributor training (for example, how to write
effective bugs, code
style conventions, things like that)
Good, we can start to debate, if had ever had, And if so, start to talk about this subject
again, because the time is always changing, And the ecosystem always changing together,
then, starts to talk about some kind of certifications for openSUSE professionals,
enthusiasts, lizards, members, ambassadors.... I mean, we can adapt some Well done methods
that Novell have in our ecosystem, And You are the best one to explain to the others about
RACE - CNI, CLDA, CLP, Datacenter specialization, And many others from the past.
If you have time to explain a little bit about Novell RACE for us I think we can start to
talk about something similar for openSUSE project, specially because openSUSE community,
And I'm not talking specific communities like devs, end users, ambassadors, members,
lizards.... But for the entirely openSUSE community Novell RACE fits very Well -
What do you think?
3. Community training (where to ask what, what to expect, that sort of
thing).
We can create a list with some strategic questions and publish on some blogs around the
globe. Will be something like this:
"openSUSE new training and certifications directions team are calling for community
feedback" with some questions that we need to know the answer before "imagine or
guess" any answer that they may have. And take some actions from that.
In items 2 & 3, a lot of that content is in the wiki already - I see the
largest opportunity as being #1. There may be a loose collection of
things that fit in there as Well (such as the howtos for configuring
certain video cards), But from a training perspective, some structure And
flow between the topics (along with analysis of how the topics can/should
flow from one to another) is something that's I think is missing (I may
be wrong And just haven't looked in the right places).
I not 100% sure But I almost agree with you.
What I'd like is for the project team to consider that end-user education
(in particular) is something that could help us attract more users And
help them achieve a more comprehensive view of how to use openSUSE more
effectively. Things like skills migration from Windows to openSUSE would
be something I see as key; one forum user put it as "people learn by
making connections to that which they already know"; I see that in my
official job role as Well - the students who are most successful are the
ones who can associate what they're learning with something they already
know - even if it's not a direct 1:1 mapping.
From Windows to openSUSE, from mac to openSUSE,
openSUSE for the 3th ages, openSUSE for designers, openSUSE improve your windows skills,
openSUSE for government, openSUSE for kids, all of them with little But necessary first
training steps - i think.
Thoughts?
Yes... Are you ready?
Let's keep in touch
Best regards
CarlosRibeiro
Jim
--
Jim Henderson
Please keep on-topic replies on the list so everyone benefits
Jim,
Education in the openSUSE Project is actually a passion of mine And I
join with you in any efforts that can grow the community base through
education. As some of you know, I worked to establish the Helping Hands
project here in openSUSE a couple of years ago, And though it didn't
really get much traction, I still keep it open in my mind as something
we need to get back to someday. Others are also out there interested in
reviving Helping Hands or some other form of education And training.
However, I must point out that what you are proposing isn't a strategy
per se, But rather an activity to support a strategy. A strategy
highlights your strengths and/or strengths you want to develop towards.
For example, any one of the following would be considered a strategy:
* Be the project with the most number of packages/packagers
* Be the Learning Project where people come to openSUSE in order to
learn about Linux
* Be the project that develops the most new tools
* Be the project that <insert whatever here>
And in order to achieve that strategy, we would thus implement an
activity of educating people so they have the skills to make <insert
your strategic proposal here> happen.
Likewise, in your job, Novell's strategy isn't to be an educator, But to
sell a line of products that meet specific enterprise needs. And in
order to be sure to sell those products, Novell implements a Training
department (activity) that educates its customers on how to use those
products.
So, I do not oppose your idea here. I join in solidarity with you in
finding ways to educate users, developers, etc. But the education would
be, as I said, an activity to support an ultimate goal or strategy that
positions openSUSE in the open market.
I would also like to emphasize to everyone here that whatever strategy
we end up with, that strategy merely establishes the Project's
priorities. It does not prevent anyone from doing something they'd like
to do which isn't defined within the strategy. Of course, the caveat is
that you may or may not get as much support (resources) as you'd like to
get. Then again, Maybe you would. That's a risk we all take whenever
we start up a new project or initiative until we get real buy-in from
stakeholders. In other words, if you have an idea and you feel you can
start pushing it... Go for it! :-)
In other words, if you've got an idea for training and education, let's
move forward on it. Don't wait for a Strategy Proposal to say its okay
for you to do it.
Bryen M Yunashko
openSUSE Board Member
--
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28 Jun
28 Jun
5:15 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education And Training
On Sat, 26 Jun 2010 03:16:53 -0300, Carlos Ribeiro wrote:
I don't know; the article talked about the development being based in
Ubuntu's Launchpad, but the developer said that he's working on making it
available for other distributions as well. I might grab a Ubuntu setup
and play around with it, because the article didn't talk as much about
what it was or how it worked as I would have liked. It sounds like it's
for live demos and presentations, but it might be a lot more than that.
Absolutely! :-)
You'll have to remind me about RACE; the only instance of that that comes
to mind is an internal "pat on the back" awards system (which has since
been rebranded), but I don't think that's what you're talking about here.
You bet. :-)
Jim
--
Jim Henderson
Please keep on-topic replies on the list so everyone benefits
--
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** Reply Requested by 6/26/2010 (Saturday) **
Jim, It's really nice And comfortable to see your efforts again. I have
no doubts all your points are very impressive And come with a large
experience with the training at Novell.
Thanks, Carlos - it's good to see you up here as well. :-)
Definitely we can build or delivery or at least create
an idea about
working on this innovations you are tagging as "next generation of
training delivery" (And I like it ;-)) with all innovative solutions
that openSUSE project handles like openSUSE Studio. The deliverables
training could be workloads. Also I believe OBS could help us - I've
already assuming that I'll work with you on this way walk to the "next
generation of training delivery" ;-) - .... Well... OBS, Studio, Edu
Li-f-e And all innovations openSUSE project handles will be on the table
plus some others experienced peers on this list can.
Yes, I think some of the technologies the project has created (like
Studio - a very good example) would be good for an initiative like this.
A few years ago, I was involved in some discussions around Novell's "Open
Courseware" project; the original vision (which has changed since it was
created) was to do something like the Blender project's book; it is (or
was) developed in a wiki and then that was taken to a point where it
could be published as a paper book.
My thought at the time was that it wouldn't be difficult to create an
instructional design flow that set up section objectives, labs, and the
like, and then leveraged the expertise in the community to fill in the
knowledge. Some people who are good at editing could then apply style
guidelines and provide a consistent look and feel to the developed
content.
Of course, that's just one form of course development (and arguably the
model is one that some would say is 'outmoded', with smaller chunks being
used for online e-Learning). The potential for hands-on, though, is
really nice, because of tools like Studio and OBS.
I was
intrigued by an article in this month's Linux Format about
Ubuntu's "Lernid" training system. It sounds like that project has a
plan of sorts for training users on using their system, And this seems
to me to be a way in which we could grow the community from which we
are looking to draw contributors.
I didn't heard about that Ubuntu initiatives around Brazil yet... Maybe
because I'm so focused on SUSE Linux - by the way, I'll try to figure
out more informations about this one here. - Do you know if they already
have the Portuguese versions for the offers they are working? In the forums,
we've also had a couple of people express that some
training on openSUSE would be very helpful And useful for them (either
personally or to help people they knew learn about Linux And start
using it).
The way I see it, we could break down training into a few
classifications:
If you don't mid I like to add some points here: 1. Professional or something related training
1.a End-user training
1.b Datacenter training
1.c Verticals
2. Vertical market training
2.a Embedded training
2.b Retail training
2.c Educational training
2.d Financial
2.e Desktop Publish Training
2.f ...
Yes, that's a good starting list. The area where Novell (in particular)
does not cover is end-user training, but datacenter and vertical training
is a good thing to include as well.
3. Contributor
training (for example, how to write effective bugs, code
style conventions, things like that)
Good, we can start to debate, if had ever had, And if so, start to talk
about this subject again, because the time is always changing, And the
ecosystem always changing together, then, starts to talk about some kind
of certifications for openSUSE professionals, enthusiasts, lizards,
members, ambassadors.... I mean, we can adapt some Well done methods
that Novell have in our ecosystem, And You are the best one to explain
to the others about RACE - CNI, CLDA, CLP, Datacenter specialization,
And many others from the past. If you have time to explain a little bit
about Novell RACE for us I think we can start to talk about something
similar for openSUSE project, specially because openSUSE community, And
I'm not talking specific communities like devs, end users, ambassadors,
members, lizards.... But for the entirely openSUSE community Novell RACE
fits very Well - What do you think? 3. Community training (where to ask what, what to
expect, that sort of
This would be analogous to a job task analysis, which would be very
important to conduct within the community. When creating a course (or
writing a book for that matter), it's good to know your intended audience
and what they need to know to get started. An in-depth JTA is almost
always a good place to start.
It's a part of the ADDIE development model - which tends to be used
whenever training content is developed, whether it's formally used or
informally used (or not intentionally used at all, for that matter).
More information about ADDIE is at http://en.wikipedia.org/wiki/Addie (no
sense in my duplicating what's said there).
thing).
We can create a list with some strategic questions and publish on some
blogs around the globe. Will be something like this: "openSUSE new
training and certifications directions team are calling for community
feedback" with some questions that we need to know the answer before
"imagine or guess" any answer that they may have. And take some actions
from that. From Windows to openSUSE, from mac to openSUSE,
openSUSE for the 3th
ages, openSUSE for designers, openSUSE improve your windows skills,
openSUSE for government, openSUSE for kids, all of them with little But
necessary first training steps - i think.
Yes, lots of different opportunities here. What we need to do is
determine the right starting point (or points), and then find people with
the necessary skills and/or knowledge to help identify the content needs.
Thoughts?
Yes... Are you ready?
Let's keep in touch 
30 Jun
30 Jun
3:04 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education And Training
Moin,
On Monday 28 June 2010 18:15:42 Jim Henderson wrote:
Absolutely! :-) I like the idea of adding some training to attract more people to
openSUSE and
fill in knowledge where needed in a scalable way.
You'll have to remind me about RACE; the only instance of that that comes
to mind is an internal "pat on the back" awards system (which has since
been rebranded), but I don't think that's what you're talking about here.
You bet. :-)
Jim
--
Michael Löffler, Product Management
SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex
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On Sat, 26 Jun 2010 03:16:53 -0300, Carlos Ribeiro
wrote:
-snip-
** Reply Requested by 6/26/2010 (Saturday) **
Jim, It's really nice And comfortable to see your efforts again. I have
no doubts all your points are very impressive And come with a large
experience with the training at Novell.
Thanks, Carlos - it's good to see you up here as well. :-) In the forums, we've also had a couple of people
express that some
training on openSUSE would be very helpful And useful for them (either
personally or to help people they knew learn about Linux And start
using it).
The way I see it, we could break down training into a few
classifications:
If you don't mid I like to add some points here:
> 1. Professional or something related training
> 1.a End-user training
As of today I'd stay away from end-user training or
maybe we need some
agreement on the term user in general. I don't see us reaching out to John
Doe.
I do see the term user divided into two groups:
- the user like my wife, my mum, my brother. They use a computer to do some
productivity work (OpenOffice covers that mainly), they surf the internet,
send/receive emails maybe some picture manipulation or additional a certain
software (accounting, database) they need to fulfil their tasks at home or in
their small business. They want to switch on/off the computer, maybe an update
once in a while and have someone who helps them if something doesn't work. In
short they want that everything works as expected without any change, they
don't care how it works nor under which licence it is.
- the user like some friends of mine. They do the same as the group above but
aren't shy to dig into an issue, are willing to read an article or even the
documentation to enhance/configure their system and most of them are willing
to play around. They check if software match their needs, they change
operating systems, they exchange hardware and they want to know what's going
on.
For me the first group is just out of sight as openSUSE - nor any other Linux
I'm aware of - just doesn't meet their expectations. The second group we
mustn't forget to make them happy with our distribution. They are
the group we may convert into contributors.
Best
M
1.b
Datacenter training
1.c Verticals
2. Vertical market training
2.a Embedded training
2.b Retail training
2.c Educational training
2.d Financial
2.e Desktop Publish Training
2.f ...
Yes, that's a good starting list. The area where Novell (in particular)
does not cover is end-user training, but datacenter and vertical training
is a good thing to include as well.
3.
Contributor training (for example, how to write effective bugs, code
style conventions, things like that)
Good, we can start to debate, if had ever had, And if so, start to talk
about this subject again, because the time is always changing, And the
ecosystem always changing together, then, starts to talk about some kind
of certifications for openSUSE professionals, enthusiasts, lizards,
members, ambassadors.... I mean, we can adapt some Well done methods
that Novell have in our ecosystem, And You are the best one to explain
to the others about RACE - CNI, CLDA, CLP, Datacenter specialization,
And many others from the past. If you have time to explain a little bit
about Novell RACE for us I think we can start to talk about something
similar for openSUSE project, specially because openSUSE community, And
I'm not talking specific communities like devs, end users, ambassadors,
members, lizards.... But for the entirely openSUSE community Novell RACE
fits very Well - What do you think? 3. Community training (where to ask what, what
to expect, that sort of
This would be analogous to a job task analysis, which would be very
important to conduct within the community. When creating a course (or
writing a book for that matter), it's good to know your intended audience
and what they need to know to get started. An in-depth JTA is almost
always a good place to start.
It's a part of the ADDIE development model - which tends to be used
whenever training content is developed, whether it's formally used or
informally used (or not intentionally used at all, for that matter).
More information about ADDIE is at http://en.wikipedia.org/wiki/Addie (no
sense in my duplicating what's said there).
thing).
We can create a list with some strategic questions and publish on some
blogs around the globe. Will be something like this: "openSUSE new
training and certifications directions team are calling for community
feedback" with some questions that we need to know the answer before
"imagine or guess" any answer that they may have. And take some actions
from that. From Windows to openSUSE, from mac to openSUSE,
openSUSE for the 3th
ages, openSUSE for designers, openSUSE improve your windows skills,
openSUSE for government, openSUSE for kids, all of them with little But
necessary first training steps - i think.
Yes, lots of different opportunities here. What we need to do is
determine the right starting point (or points), and then find people with
the necessary skills and/or knowledge to help identify the content needs.
Thoughts?
Yes... Are you ready?
Let's keep in touch 
7:06 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: ? Education And Training
* Michael Loeffler <michl(a)novell.com> [06-30-10 10:04]:
--much snipped---
I do see the term user divided into two groups:
- the user like my wife, my mum, my brother. They use a computer to do some
productivity work (OpenOffice covers that mainly), they surf the internet,
send/receive emails maybe some picture manipulation or additional a certain
software (accounting, database) they need to fulfil their tasks at home or in
their small business. They want to switch on/off the computer, maybe an update
once in a while and have someone who helps them if something doesn't work. In
short they want that everything works as expected without any change, they
don't care how it works nor under which licence it is.
- the user like some friends of mine. They do the same as the group above but
aren't shy to dig into an issue, are willing to read an article or even the
documentation to enhance/configure their system and most of them are willing
to play around. They check if software match their needs, they change
operating systems, they exchange hardware and they want to know what's going
on.
For me the first group is just out of sight as openSUSE - nor any other Linux
I'm aware of - just doesn't meet their expectations.
I agree almost completely with your grouping, but the first group is
definitely *not* "out of sight" providing the software exists to
accomplish their tasks. I have three friends who have moved to openSUSE
from windows and not gone back and they have virtually no knowledge of
how software/hardware works. One called me constantly for about three
weeks, then maybe once a month for a year and now only to talk. The
other two got about thirty minutes face-to-face training and have had no
problems, granted they do mostly internet browsing and email. I maintain
their computers/software.
The second group we mustn't forget to make them
happy with our
distribution. They are the group we may convert into contributors.
Agreed.
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10:33 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education And Training
On Wed, 30 Jun 2010 16:04:13 +0200, Michael Loeffler wrote:
I think it depends on how we define "end user" - your breakdown below is
a good starting point.
Absolutely!
:-)
I like the idea of adding some training to attract more people to
openSUSE and fill in knowledge where needed in a scalable way.
> 1. Professional or something related training
> 1.a End-user training
As of today I'd stay away from end-user training
or maybe we need some
agreement on the term user in general. I don't see us reaching out to
John Doe. I do see the term user divided into two groups: - the
user like my wife,
my mum, my brother. They use a computer to do some productivity work
(OpenOffice covers that mainly), they surf the internet, send/receive
emails maybe some picture manipulation or additional a certain software
(accounting, database) they need to fulfil their tasks at home or in
their small business. They want to switch on/off the computer, maybe an
update once in a while and have someone who helps them if something
doesn't work. In short they want that everything works as expected
without any change, they don't care how it works nor under which licence
it is.
Even in this instance, some training material on how to get around the
desktop, where to find things, and how to get help would be beneficial.
We wouldn't want to do, for example, OpenOffice training, but pointing
out equivalencies to what they're used to (for example, saying "on
Windows you might have used Microsoft Office; in openSUSE, the most
popular office suite is OpenOffice. Like MS Office, OpenOffice breaks
the functionality out into word processing, spreadsheets, presentations,
and databases. [...]")
That type of analogy-based training would be useful for things like how
to connect to a wireless network, how to browse the web, how to read e-
mail, etc.
Fairly introductory-level stuff, but also information that can make the
transition easier to make.
It's also an opportunity to teach that level of user *why* the licenses
matter. My wife commented to me the other day that she never used to
care about the license software came under until she met me; now when
she's looking at things like eBook readers, one of the first questions
she asks is how difficult it is to modify and how flexible the platform
is. The reason that's important to her is she understands why Free/Libre
software is important and (in practical terms) how it helps to extend the
life of the hardware she's purchasing. For many users, that single
economic factor is a significant win.
In some ways, the logic is not unlike that a friend of mine who purchased
a Prius a few years ago explained; he did it not to 'save the planet',
but because it lowered his petrol expenses.
- the user like some friends of mine. They do the same
as the
group above but aren't shy to dig into an issue, are willing to read an
article or even the documentation to enhance/configure their system and
most of them are willing to play around. They check if software match
their needs, they change operating systems, they exchange hardware and
they want to know what's going on.
This would be what I'd term an 'intermediate-level user'. They've gotten
past the basics of system navigation and are interested/curious about
digging deeper into it.
For me the first group is just out of sight as
openSUSE - nor any other
Linux I'm aware of - just doesn't meet their expectations. The second
group we mustn't forget to make them happy with our distribution. They
are the group we may convert into contributors.
The second group certainly is important, but I think you are
underestimating the first group; just like contributors come from the
user base, so too do the advanced users (who become contributors) come
from the user base. The broader category #1's adoption is, the larger
the pool for the second category comes from. Some people stay in the
first group for a very short period of time, but more and more, I'm
seeing non-technical users using Linux, and those users need to be able
to learn to get to the next level.
Jim
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10:59 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education And Training
Absolutely! :-)
I like the idea of adding some
training to attract more people to
openSUSE and fill in knowledge where needed in a scalable way.
> 1. Professional or something related training
> 1.a End-user training
As of today I'd stay away from end-user training
or maybe we need some
agreement on the term user in general. I don't see us reaching out to
John Doe. I do see the term user divided into two groups: -
the user like my wife,
my mum, my brother. They use a computer to do some productivity work
(OpenOffice covers that mainly), they surf the internet, send/receive
emails maybe some picture manipulation or additional a certain software
(accounting, database) they need to fulfil their tasks at home or in
their small business. They want to switch on/off the computer, maybe an
update once in a while and have someone who helps them if something
doesn't work. In short they want that everything works as expected
without any change, they don't care how it works nor under which licence
it is.
Even in this instance, some training material on how to get around the
desktop, where to find things, and how to get help would be beneficial.
We wouldn't want to do, for example, OpenOffice training, but pointing
out equivalencies to what they're used to (for example, saying "on
Windows you might have used Microsoft Office; in openSUSE, the most
popular office suite is OpenOffice. Like MS Office, OpenOffice breaks
the functionality out into word processing, spreadsheets, presentations,
and databases. [...]")
That type of analogy-based training would be useful for things like how
to connect to a wireless network, how to browse the web, how to read e-
mail, etc.
Fairly introductory-level stuff, but also information that can make the
transition easier to make.
It's also an opportunity to teach that level of user *why* the licenses
matter. My wife commented to me the other day that she never used to
care about the license software came under until she met me; now when
she's looking at things like eBook readers, one of the first questions
she asks is how difficult it is to modify and how flexible the platform
is. The reason that's important to her is she understands why Free/Libre
software is important and (in practical terms) how it helps to extend the
life of the hardware she's purchasing. For many users, that single
economic factor is a significant win.
11:16 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education And Training
On Wed, 30 Jun 2010 22:59:43 +0100, Administrator wrote:
Can I make a plea for diversity in the education.
Video or audio is
much more effective education / training for most people than written
texts. Even programmers have moved from text based editors to GUI
editors. A screengrab video with voice over (possibly added later) is
very effective is showing newcomers the features and doesn't demand that
they have the same level of abstract thinking and ability to visualise
that characterises top level developers.
Certainly - in my professional line of work, one thing that I'm working
with the rest of my team on is figuring out what the next generation of
Novell's training looks like - and with that has come a lot of discovery
about how the current generation consumes training. A lot more of it now
is ad-hoc, search-it-out-and-find-what-you-need rather than the
traditional classroom model.
The thing that we've observed is this iterative cycle of:
1. Let the student identify what they want to learn
2. Provide them the means to find the information
3. Evaluate what they learned and go back to step 1 if necessary (for
more in-depth or a different method of consuming it)
That tends to be the way everyone learns, even in a classroom (step 3 is
done jointly by the instructor and student and is so natural most don't
even think about it).
That idea/cycle, though, doesn't really preclude any learning
methodology; but where the trend in education is moving these days is
away from content-centric learning and towards learner-centric learning;
that is, rather than the end product being about the content (a course, a
book, or whatever), the end product is more about ensuring the learner
has the ability to pick and choose what they need and validating that
they come out of the experience with the knowledge and/or skills they
need to do what they're trying to do.
What I think this means is populating a "body of knowledge" and then
providing tools to effectively select the necessary materials; but this
is more than just providing a wiki that's got lots of pages full of
information - because some people don't learn effectively in that way.
That means the development of things like hands-on exercises, audio/video
experiences, and online interactions.
Something else that's absolutely critical to the learning experience is
the social element. By and large, the ability to retain knowledge is
significantly enhanced when there's more to it than just reading a book/
webpage. The application of the knowledge helps, but having the ability
to ask questions and interact around the content really enriches the
experience so the learner is likely to retain more.
Jim
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1 Jul
1 Jul
1:35 a.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education And Training
On Wednesday 30 June 2010 17:16:59 Jim Henderson wrote:
the end product is more about ensuring the learner
has the ability to pick and choose what they need and validating that
they come out of the experience with the knowledge and/or skills they
need to do what they're trying to do.
That is how I look on the future of our wiki content.
People have no time to delve in depth of each subject that they stumble upon,
so give them how to solve task at hand and let them go.
Applied to new users that have experience with Windows, we should present
openSUSE trough task solutions that build upon their current knowledge.
Simple application (software) introduction will not cut well, as many users
can't figure out from list of features what they can do with them.
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5:21 a.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education And Training
On Wed, 30 Jun 2010 19:35:28 -0500, Rajko M. wrote:
On Wednesday 30 June 2010 17:16:59 Jim Henderson
wrote:
Certainly I see the wiki as a very important piece of the puzzle - but
the important aspect that the wiki misses is that not everyone learns
most efficiently in that way. That's where additional options improve
the accessibility of the content - and can improve the efficiency of
knowledge and skills transfer.
There are some who learn very well from reading an article; others who
have more visual styles of learning learn far better by seeing something
done. Still others learn better by diving in and doing - sometimes after
reading, sometimes after being shown.
the end product is more about ensuring the
learner has the ability to
pick and choose what they need and validating that they come out of the
experience with the knowledge and/or skills they need to do what
they're trying to do.
That is how I look on the future of our wiki content. People have no
time to delve in depth of each subject that they stumble upon, so give
them how to solve task at hand and let them go. Applied to new users that have experience with
Windows, we should
present openSUSE trough task solutions that build upon their current
knowledge. Simple application (software) introduction will not cut well,
as many users can't figure out from list of features what they can do
with them.
In general a list of features is an approach that doesn't work very well
(there are certain cases where it does, but in general, I'd say it
probably doesn't). More effective is to approach the material from a
task perspective - because that's what people are looking to figure out;
how do I send an e-mail, how do I create a document, how do I fix my
network configuration, how do I [....]?
That's why in the ideal situation when developing training you do a job
task analysis - that way you can figure out what it is that people need
to do "on the job" so you can build a flow that provides prerequisite
knowledge and concepts and then build from that into the actual
performance of the task.
So, for example, if building a course on network troubleshooting, you
might start with some networking concepts (IP addresses, MAC addresses,
routing, DNS, etc) and then add to that some labs on how to use network
troubleshooting tools (tcpdump, wireshark, etc), and then from there go
to how to interpret the information those tools present - even if one
doesn't understand every packet format and every nuance of the data
presented - and how to use that to pinpoint a potential problem to
resolve. Then from there into actual problem resolution.
It's basically the "crawl, walk, run" principle.
If users/students can't self-select the "crawl" step but dive right in
with the "run" step, if they don't have the knowledge or experience to
actually run, then they are likely to become frustrated because they're
missing that prerequisite knowledge.
Jim
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28 Jun
28 Jun
5 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Fri, 25 Jun 2010 23:45:23 -0500, Bryen M. Yunashko wrote:
Education in the openSUSE Project is actually a
passion of mine and I
join with you in any efforts that can grow the community base through
education. As some of you know, I worked to establish the Helping Hands
project here in openSUSE a couple of years ago, and though it didn't
really get much traction, I still keep it open in my mind as something
we need to get back to someday. Others are also out there interested in
reviving Helping Hands or some other form of education and training.
That's good to know, Bryen - I wasn't aware of the Helping Hands project,
I'll have to look into that more.
However, I must point out that what you are proposing
isn't a strategy
per se, but rather an activity to support a strategy. A strategy
highlights your strengths and/or strengths you want to develop towards.
That's fair - and a good distinction. I had been trying to think of how
to frame it, and 'strategy' was the only thing that was coming to mind at
the time - but 'activity' is a much better description (and one that
should have, since I've considered training to be something of a
marketing activity as long as I've been involved in it).
So, I do not oppose your idea here. I join in
solidarity with you in
finding ways to educate users, developers, etc. But the education would
be, as I said, an activity to support an ultimate goal or strategy that
positions openSUSE in the open market.
I would also like to emphasize to everyone here that whatever strategy
we end up with, that strategy merely establishes the Project's
priorities. It does not prevent anyone from doing something they'd like
to do which isn't defined within the strategy. Of course, the caveat is
that you may or may not get as much support (resources) as you'd like to
get. Then again, maybe you would. That's a risk we all take whenever
we start up a new project or initiative until we get real buy-in from
stakeholders. In other words, if you have an idea and you feel you can
start pushing it... Go for it! :-)
In other words, if you've got an idea for training and education, let's
move forward on it. Don't wait for a Strategy Proposal to say its okay
for you to do it.
OK, thanks - I guess what I had wanted was more than just a green light
to do something in this space, but to find out what level of commitment
there was for something like this from the project and who else was
interested in participating in figuring out how best to put something
like this together.
Jim
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6 Jul
6 Jul
10:29 a.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
(replying a bit late :-))
Le lundi 28 juin 2010, à 16:00 +0000, Jim Henderson a écrit :
OK, thanks - I guess what I had wanted was more than
just a green light
to do something in this space, but to find out what level of commitment
there was for something like this from the project and who else was
interested in participating in figuring out how best to put something
like this together.
I think most people will agree that's something that we want to do. The
hard part is finding time, and finding someone who could lead such an
effort.
So if you're willing to work on that, you'll certainly find some help --
probably not as much as you'd like since, again, time is always an issue
for nearly everyone here ;-) Still, if you're willing to lead such an
effort, that'd be amazing!
Cheers,
Vincent
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7 Jul
7 Jul
11:58 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
Also replying a bit late, this weekend was nuts for me and not just
because of the holiday here in the US. :-)
On Tue, 06 Jul 2010 11:29:32 +0200, Vincent Untz wrote:
(replying a bit late :-))
Le lundi 28 juin 2010, à 16:00 +0000, Jim Henderson a écrit :
I'm willing to contribute whatever I can based on my own skills and
knowledge. :-)
I know Bryen is interested, and I know Carlos from having worked with him
in the past - who else would be interested in helping out with this
project?
Jim
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OK, thanks - I guess what I had wanted was more
than just a green light
to do something in this space, but to find out what level of commitment
there was for something like this from the project and who else was
interested in participating in figuring out how best to put something
like this together.
I think most people will agree that's something that we want to do. The
hard part is finding time, and finding someone who could lead such an
effort.
So if you're willing to work on that, you'll certainly find some help --
probably not as much as you'd like since, again, time is always an issue
for nearly everyone here ;-) Still, if you're willing to lead such an
effort, that'd be amazing!
8 Jul
8 Jul
12:15 a.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Wed, 2010-07-07 at 22:58 +0000, Jim Henderson wrote:
Also replying a bit late, this weekend was nuts for me
and not just
because of the holiday here in the US. :-)
On Tue, 06 Jul 2010 11:29:32 +0200, Vincent Untz wrote:
There are people who will join in because the idea is interesting, and
there are those who will join in because they see a plan in motion that
they feel is worth their time and interest to contribute to.
While I can say that it will take several months before I can adequately
give this my personal attention that it deserves, that shouldn't stop
you from at least going ahead and start putting together ideas about how
an effective educational system would be carried out and then fleshing
the ideas out with the rest of the community.
I guarantee you, you'll get more people joining in when you have a solid
idea or proposal in mind to present. So, go forth and
educate-ify! :-)
Bryen
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(replying a bit late :-))
Le lundi 28 juin 2010, à 16:00 +0000, Jim Henderson a écrit :
I'm willing to contribute whatever I can based on my own skills and
knowledge. :-)
I know Bryen is interested, and I know Carlos from having worked with him
in the past - who else would be interested in helping out with this
project?
Jim
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OK, thanks - I guess what I had wanted was more
than just a green light
to do something in this space, but to find out what level of commitment
there was for something like this from the project and who else was
interested in participating in figuring out how best to put something
like this together.
I think most people will agree that's something that we want to do. The
hard part is finding time, and finding someone who could lead such an
effort.
So if you're willing to work on that, you'll certainly find some help --
probably not as much as you'd like since, again, time is always an issue
for nearly everyone here ;-) Still, if you're willing to lead such an
effort, that'd be amazing!
15 Jul
15 Jul
10:30 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Wed, 07 Jul 2010 18:15:30 -0500, Bryen M. Yunashko wrote:
There are people who will join in because the idea is
interesting, and
there are those who will join in because they see a plan in motion that
they feel is worth their time and interest to contribute to.
While I can say that it will take several months before I can adequately
give this my personal attention that it deserves, that shouldn't stop
you from at least going ahead and start putting together ideas about how
an effective educational system would be carried out and then fleshing
the ideas out with the rest of the community.
I guarantee you, you'll get more people joining in when you have a solid
idea or proposal in mind to present. So, go forth and educate-ify!
:-)
That sounds good, Bryen - we're nearing end of quarter so I'm tied up in
work-related things, but once things calm down I'll take a fresh look and
put some stuff together.
On an unrelated topic, I think I've worked with your parents before as
well - say 'hi' to them for me if you get the chance. :-)
Thanks,
Jim
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26 Jun
26 Jun
8:48 a.m.
Lørdag den 26. juni 2010 06:00:20 skrev Jim Henderson:
What I'd like is for the project team to consider
that end-user education
(in particular) is something that could help us attract more users and
help them achieve a more comprehensive view of how to use openSUSE more
effectively. Things like skills migration from Windows to openSUSE would
be something I see as key; one forum user put it as "people learn by
making connections to that which they already know"; I see that in my
official job role as well - the students who are most successful are the
ones who can associate what they're learning with something they already
know - even if it's not a direct 1:1 mapping.
Thoughts?
Is your idea just to write more online documentation? Or are you thinking
about actual real world classes/courses or creating some kind of formal e-
learning? I don't think either of the latter is realistic.
I have created http://opensuse-guide.org targetting end users.
Note that there have been e.g. packaging sessions both on irc and at events.
I think everything needed for technical and motivated people is just about
there. Non-motivated, non-technical people are nearly impossible to help imo -
unless there's someone (friend, relative, co-worker) to do face-to-face
handholding.
However, in our LUG we have actually been discussing doing some kind of
beginner's course in Linux - but if this ever comes into existence it would be
a cross-distro thing. At least here in Copenhagen there's not high enough
concentration of openSUSE users that an openSUSE specific course would make
sense.
Also, a few years ago 75% of new openSUSE users came from MS Windows, but now
75% of new users seem to come from Ubuntu (surprisingly this hasn't seemed to
make user support much easier at all). This is also something to consider.
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28 Jun
28 Jun
5:24 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Sat, 26 Jun 2010 09:48:48 +0200, Martin Schlander wrote:
Lørdag den 26. juni 2010 06:00:20 skrev Jim
Henderson:
Is your idea just to write more online documentation? Or are you
thinking about actual real world classes/courses or creating some kind
of formal e- learning? I don't think either of the latter is realistic.
I think it's more than online documentation, but probably less than
formal courses. There's no reason, though, that we couldn't do formal e-
learning courses (not multi-day courses, but more like the "quick fix"
training available from Novell's On Demand system - 1-2 hours of
presentation/hands-on that covers a specific topic, for example).
I have created http://opensuse-guide.org targetting
end users.
I like it - this is a great resource. :-)
Note that there have been e.g. packaging sessions both
on irc and at
events.
Also good to know. One thing that I find useful is to take information
like that and "package" it in a form that can be reused. I spend a fair
amount of time doing "manual" training on Novel's practicum system (for
exam proctors), and I've been moving pieces of that to pre-recorded
demonstrations that the proctors review, and then we do a 30-minute
online session after they review the information. That way, they can
learn on their own schedule, and have the opportunity to ask questions.
That kind of 'blended' learning experience is very effective for an
audience like ours - and it can provide the user with resources to learn
what they need to know so they can ask better questions (whether
synchronously or asynchronously).
I think everything needed for technical and motivated
people is just
about there. Non-motivated, non-technical people are nearly impossible
to help imo - unless there's someone (friend, relative, co-worker) to do
face-to-face handholding.
I think the target audience for initial materials would be the motivated
non-technical user. We're seeing more and more of this type of user in
the Linux world in general, and I think that audience is one we could
successfully train on, especially if they're coming from another platform
(that gives us something to relate to that they already have an
understanding of).
However, in our LUG we have actually been discussing
doing some kind of
beginner's course in Linux - but if this ever comes into existence it
would be a cross-distro thing. At least here in Copenhagen there's not
high enough concentration of openSUSE users that an openSUSE specific
course would make sense.
This is something we're seeing in the Novell training world as well -
we've got a partnership with LPI on entry-level Linux certifications; the
thing is that Linux is Linux is Linux is Linux - so learning openSUSE if
you come from Fedora (for example) is a fairly quick learning path,
because you only need to learn the openSUSE-specific things like YaST.
Also, a few years ago 75% of new openSUSE users came
from MS Windows,
but now 75% of new users seem to come from Ubuntu (surprisingly this
hasn't seemed to make user support much easier at all). This is also
something to consider.
Very true. When you start getting into the details of the differences
between the distros, we may find the differences are bigger than we
thought.
Jim
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5:59 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
Le 28/06/2010 18:24, Jim Henderson a écrit :
I think it's more than online documentation, but
probably less than
formal courses.
some years ago, I had to teach free software through a network (phone
lines atm) and I build a course. I set up a variant of this course on
the french opensuse wiki, offering even a free (phone) support. Nobody
ever asked for that... so I never worried to translate or update it.
However it could be done
http://fr.opensuse.org/Formation_d%27administrateur_Baby
the problem is that such course needs regular work for the user.
nothing completely free!
jdd
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9:50 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Mon, 28 Jun 2010 18:59:12 +0200, jdd wrote:
Le 28/06/2010 18:24, Jim Henderson a écrit :
Thanks - I'll have a look at it. :-)
I think it's more than online documentation,
but probably less than
formal courses.
some years ago, I had to teach free software through a network (phone
lines atm) and I build a course. I set up a variant of this course on
the french opensuse wiki, offering even a free (phone) support. Nobody
ever asked for that... so I never worried to translate or update it.
However it could be done
http://fr.opensuse.org/Formation_d%27administrateur_Baby the problem is that such course needs regular work for
the user. nothing
completely free!
But of course - the best way to learn for a lot of people is by doing. :-)
Jim
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20 Jul
20 Jul
10:54 a.m.
I just got pointed to the following examples of good tutorials:
http://www.youtube.com/user/theurbanpenguin
Andreas
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4:12 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Tue, 20 Jul 2010 11:54:19 +0200, Andreas Jaeger wrote:
I just got pointed to the following examples of good
tutorials:
http://www.youtube.com/user/theurbanpenguin
Yes, Andrew does some good work (I have known him for a few years now,
since I used to run the CNI program at Novell and he was one of the CNIs
who helped out in the private CNI forums).
Jim
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21 Jul
21 Jul
9:43 a.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Tuesday 20 July 2010 17:12:25 Jim Henderson wrote:
On Tue, 20 Jul 2010 11:54:19 +0200, Andreas Jaeger
wrote:
Do we reference this work in our wiki? I think we could promote some of this
- and similar work,
Andreas
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SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg)
Maxfeldstr. 5, 90409 Nürnberg, Germany
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I just got pointed to the following examples of
good tutorials:
http://www.youtube.com/user/theurbanpenguin
Yes, Andrew does some good work (I have known him for a few years now,
since I used to run the CNI program at Novell and he was one of the CNIs
who helped out in the private CNI forums).
4:32 p.m.
New subject: [opensuse-project] Re: Possible strategy discussion topic: Education and Training
On Wed, 21 Jul 2010 10:43:45 +0200, Andreas Jaeger wrote:
On Tuesday 20 July 2010 17:12:25 Jim Henderson wrote:
I don't know that we do - ISTR that most of what he's put together
focuses on SLE rather than openSUSE, though he might have shifted.
Jim
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On Tue, 20 Jul 2010 11:54:19 +0200, Andreas
Jaeger wrote:
Do we reference this work in our wiki? I think we could promote some of
this - and similar work, I just got pointed to the following examples of
good tutorials:
http://www.youtube.com/user/theurbanpenguin
Yes, Andrew does some good work (I have known him for a few years now,
since I used to run the CNI program at Novell and he was one of the
CNIs who helped out in the private CNI forums).
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participants (11)
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Administrator -
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