Axel Braun wrote:
Hello Simon
Am Mittwoch, 23. Dezember 2020, 22:30:59 CET schrieb Simon Lees:
On 12/22/20 8:50 PM, Axel Braun wrote:
....
This will have to be handled in the package itself.
Shall I open a bug report for this?
Opening a bug would have been preferable to posting to this list.
I disagree. I was stuck during update and needed an advice quickly. Ismail responded within 6 minutes, and solved my problem.
Speed of resolution is not really a good argument. One of the reasons the support list was created (a Board initiative btw) was to move support questions away from the factory list. I personally doubt if it has worked, and you also seem to prefer seeking support on the factory list?
This is a brilliant example that TW users do get help on factory@ (answers to this to the respective thread on project@, please)
Done :-) (well, a new thread, sorry)
At the same time its a heads-up for other TW users that issues might arise (another TW machine of mine did not have the problem).
I think the idea is good, but because TW is a main openSUSE distro, I would not expect the majority of TW users to be hanging out on the factory list.
Bugzilla is simply not responsive enough in these emergency cases.
I'm sure we can all agree on that, but does that make it alright to go off-topic on the factory list which is specifically not for support? -- Per Jessen, Zürich (-0.6°C) Just another openSUSE user in favour of merging the support list back into the users list.