On 4/24/20 4:07 PM, Axel Braun wrote:
Am 24. April 2020 08:08:55 MESZ schrieb Simon Lees
I think the big difference here between SLE and JUMP is the level of support. JUMP/Leap are provided as is with no warranty, support and bugfixes are provided on a best effort basis by volunteers whether that is people in there spare time or companies volunteering there employees time.
I think we all agree on that
Where as SLE customers enter a contract defining that certain should be fixed within a certain timeframe etc, obviously there needs to be a way of tracking whether a bug falls in the scope of the contract or if maybe its expected behavior in some cases etc. Then the time taken to fix the issue etc and I guess generate reports on how many issues etc.
So basically the distinction between bug and feature
Not really, I have never worked in our sales and support so I've never seen the contracts customers have but i'd take a guess that there are different levels of bugs and different levels of support some of which may or may not be included depending on the contract. But again I don't actually know here.
So obviously the process needs to be somewhat different to handle the extra info. There are probably also some corner cases where things aren't SLE bugs but are JUMP bugs due to SLE having some JUMP code paths that aren't officially supported or could be a bug in a library that only shows using something from packagehub.
To my understanding, this distinction should vanish in the future.
I don't think so, I expect customer bugs especially reported against released versions will continue to go through SUSE's support team. Hopefully the difference in the future is that the resulting bugs that make it into bugzilla are public to Leap users as much as possible (with any customer specific info hidden). There could still be some cases though where bugs don't really make sense without customer info and maybe they will stay private. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B