24 Apr
2020
24 Apr
'20
5:15 a.m.
On 4/24/20 4:07 PM, Axel Braun wrote:
I don't think so, I expect customer bugs especially reported against
released versions will continue to go through SUSE's support team.
Hopefully the difference in the future is that the resulting bugs that
make it into bugzilla are public to Leap users as much as possible (with
any customer specific info hidden). There could still be some cases
though where bugs don't really make sense without customer info and
maybe they will stay private.
--
Simon Lees (Simotek) http://simotek.net
Emergency Update Team keybase.io/simotek
SUSE Linux Adelaide Australia, UTC+10:30
GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B
Am 24. April 2020 08:08:55 MESZ schrieb Simon Lees
Not really, I have never worked in our sales and support so I've never
seen the contracts customers have but i'd take a guess that there are
different levels of bugs and different levels of support some of which
may or may not be included depending on the contract. But again I don't
actually know here.
I think the big difference here between SLE and
JUMP is the level of
support. JUMP/Leap are provided as is with no warranty, support and
bugfixes are provided on a best effort basis by volunteers whether that
is people in there spare time or companies volunteering there employees
time.
I think we all agree on that
Where as SLE customers enter a contract defining
that certain
should be fixed within a certain timeframe etc, obviously there needs
to
be a way of tracking whether a bug falls in the scope of the contract
or
if maybe its expected behavior in some cases etc. Then the time taken
to
fix the issue etc and I guess generate reports on how many issues etc.
So basically the distinction between bug and feature
So obviously
the process needs to be somewhat different to handle the
extra info. There are probably also some corner cases where things
aren't SLE bugs but are JUMP bugs due to SLE having some JUMP code
paths
that aren't officially supported or could be a bug in a library that
only shows using something from packagehub.
To my understanding, this distinction should vanish in the future.