[opensuse-kernel] Disk not recognized in kernel ? Seagate BUP Slim BK USB3
Once connected with my kernel 3.19.0-5.g748552c-desktop [39518.257335] usb 4-1: new SuperSpeed USB device number 4 using xhci_hcd [39518.275184] usb 4-1: New USB device found, idVendor=0bc2, idProduct=ab24 [39518.275194] usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [39518.275199] usb 4-1: Product: BUP Slim BK [39518.275204] usb 4-1: Manufacturer: Seagate [39518.275208] usb 4-1: SerialNumber: NA7JRMXG But the disk part is not recognized Seagate part number 1K9AD6-571 model STDR2000200 This model works on a windows 7 installation (same motherboard) :-( Google was not my friends and didn't return a lot of information. Several online vendor say it's compatible with kernel 2.6.31+ Seagate information page: http://www.seagate.com/files/www-content/product-content/backup-plus-fam/bac... lsusb -vv Bus 004 Device 004: ID 0bc2:ab24 Seagate RSS LLC Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass 0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 9 idVendor 0x0bc2 Seagate RSS LLC idProduct 0xab24 bcdDevice 1.00 iManufacturer 2 Seagate iProduct 3 BUP Slim BK iSerial 1 NA7JRMXG bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 121 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0x80 (Bus Powered) MaxPower 36mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 2 bInterfaceClass 8 Mass Storage bInterfaceSubClass 6 SCSI bInterfaceProtocol 80 Bulk-Only iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 1 bNumEndpoints 4 bInterfaceClass 8 Mass Storage bInterfaceSubClass 6 SCSI bInterfaceProtocol 98 iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Data-in pipe (0x03) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Data-out pipe (0x04) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Status pipe (0x02) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x04 EP 4 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 0 Command pipe (0x01) Binary Object Store Descriptor: bLength 5 bDescriptorType 15 wTotalLength 22 bNumDeviceCaps 2 USB 2.0 Extension Device Capability: bLength 7 bDescriptorType 16 bDevCapabilityType 2 bmAttributes 0x00000002 Link Power Management (LPM) Supported SuperSpeed USB Device Capability: bLength 10 bDescriptorType 16 bDevCapabilityType 3 bmAttributes 0x00 wSpeedsSupported 0x000e Device can operate at Full Speed (12Mbps) Device can operate at High Speed (480Mbps) Device can operate at SuperSpeed (5Gbps) bFunctionalitySupport 1 Lowest fully-functional device speed is Full Speed (12Mbps) bU1DevExitLat 10 micro seconds bU2DevExitLat 2047 micro seconds Device Status: 0x0000 (Bus Powered) What could be wrong ? Or this is a bug that should be entered in bugzilla.o.o -- Bruno Friedmann Ioda-Net Sàrl www.ioda-net.ch openSUSE Member & Board, fsfe fellowship GPG KEY : D5C9B751C4653227 irc: tigerfoot -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
On Tue 10 Mar 2015 09:40:50 PM CDT, Bruno Friedmann wrote:
Once connected with my kernel 3.19.0-5.g748552c-desktop
<snip>
What could be wrong ? Or this is a bug that should be entered in bugzilla.o.o
Hi Have you tried it in a USB 2.0 port rather than 3.0? -- Cheers Malcolm °¿° LFCS, SUSE Knowledge Partner (Linux Counter #276890) SUSE Linux Enterprise Desktop 12 GNOME 3.10.1 Kernel 3.12.36-38-default up 1:19, 3 users, load average: 0.16, 0.18, 0.21 CPU AMD A4-5150M APU @ 3.3GHz | GPU Richland Radeon HD 8350G -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
On Tue, Mar 10, 2015 at 4:40 PM, Bruno Friedmann
Once connected with my kernel 3.19.0-5.g748552c-desktop
[39518.257335] usb 4-1: new SuperSpeed USB device number 4 using xhci_hcd [39518.275184] usb 4-1: New USB device found, idVendor=0bc2, idProduct=ab24 [39518.275194] usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [39518.275199] usb 4-1: Product: BUP Slim BK [39518.275204] usb 4-1: Manufacturer: Seagate [39518.275208] usb 4-1: SerialNumber: NA7JRMXG
But the disk part is not recognized
I'm running the older 3.16 kernel on my laptop, but I have never had a working Seagate USB-3 drive not work from openSUSE. (I did have a Seagate 3TB usb-3 drive that was DOA from Windows & openSUSE.) I just tried a 2TB "BUP Slim SL" with no issues. What is the BK series? fyi: I have used 1TB / 1.5TB / 2TB versions of the usb-bus powered Seagate drive. No problems with any of them that I can recall. I've used at least 50 different ones in the last 12 months. My lsusb -v -s output from this drive is at the bottom of the email
Seagate part number 1K9AD6-571 model STDR2000200
This model works on a windows 7 installation (same motherboard)
:-(
Google was not my friends and didn't return a lot of information. Several online vendor say it's compatible with kernel 2.6.31+
Seagate information page: http://www.seagate.com/files/www-content/product-content/backup-plus-fam/bac...
lsusb -vv
Bus 004 Device 004: ID 0bc2:ab24 Seagate RSS LLC Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass 0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 9 idVendor 0x0bc2 Seagate RSS LLC idProduct 0xab24 bcdDevice 1.00 iManufacturer 2 Seagate iProduct 3 BUP Slim BK iSerial 1 NA7JRMXG bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 121 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0x80 (Bus Powered) MaxPower 36mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 2 bInterfaceClass 8 Mass Storage bInterfaceSubClass 6 SCSI bInterfaceProtocol 80 Bulk-Only iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 1 bNumEndpoints 4 bInterfaceClass 8 Mass Storage bInterfaceSubClass 6 SCSI bInterfaceProtocol 98 iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Data-in pipe (0x03) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Data-out pipe (0x04) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Status pipe (0x02) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x04 EP 4 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 0 Command pipe (0x01) Binary Object Store Descriptor: bLength 5 bDescriptorType 15 wTotalLength 22 bNumDeviceCaps 2 USB 2.0 Extension Device Capability: bLength 7 bDescriptorType 16 bDevCapabilityType 2 bmAttributes 0x00000002 Link Power Management (LPM) Supported SuperSpeed USB Device Capability: bLength 10 bDescriptorType 16 bDevCapabilityType 3 bmAttributes 0x00 wSpeedsSupported 0x000e Device can operate at Full Speed (12Mbps) Device can operate at High Speed (480Mbps) Device can operate at SuperSpeed (5Gbps) bFunctionalitySupport 1 Lowest fully-functional device speed is Full Speed (12Mbps) bU1DevExitLat 10 micro seconds bU2DevExitLat 2047 micro seconds Device Status: 0x0000 (Bus Powered)
What could be wrong ? Or this is a bug that should be entered in bugzilla.o.o
Bus 004 Device 008: ID 0bc2:ab24 Seagate RSS LLC Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass 0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 9 idVendor 0x0bc2 Seagate RSS LLC idProduct 0xab24 bcdDevice 1.00 iManufacturer 2 Seagate iProduct 3 BUP Slim SL iSerial 1 NA7KEA9N bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 121 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0x80 (Bus Powered) MaxPower 36mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 2 bInterfaceClass 8 Mass Storage bInterfaceSubClass 6 SCSI bInterfaceProtocol 80 Bulk-Only iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 1 bNumEndpoints 4 bInterfaceClass 8 Mass Storage bInterfaceSubClass 6 SCSI bInterfaceProtocol 98 iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Data-in pipe (0x03) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Data-out pipe (0x04) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 15 MaxStreams 32 Status pipe (0x02) Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x04 EP 4 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0400 1x 1024 bytes bInterval 0 bMaxBurst 0 Command pipe (0x01) Binary Object Store Descriptor: bLength 5 bDescriptorType 15 wTotalLength 22 bNumDeviceCaps 2 USB 2.0 Extension Device Capability: bLength 7 bDescriptorType 16 bDevCapabilityType 2 bmAttributes 0x00000002 Link Power Management (LPM) Supported SuperSpeed USB Device Capability: bLength 10 bDescriptorType 16 bDevCapabilityType 3 bmAttributes 0x00 wSpeedsSupported 0x000e Device can operate at Full Speed (12Mbps) Device can operate at High Speed (480Mbps) Device can operate at SuperSpeed (5Gbps) bFunctionalitySupport 1 Lowest fully-functional device speed is Full Speed (12Mbps) bU1DevExitLat 10 micro seconds bU2DevExitLat 2047 micro seconds Device Status: 0x0000 (Bus Powered) -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
Hi Bruno, Am 10.03.2015 um 21:40 schrieb Bruno Friedmann:
Once connected with my kernel 3.19.0-5.g748552c-desktop
[39518.257335] usb 4-1: new SuperSpeed USB device number 4 using xhci_hcd [39518.275184] usb 4-1: New USB device found, idVendor=0bc2, idProduct=ab24 [39518.275194] usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [39518.275199] usb 4-1: Product: BUP Slim BK [39518.275204] usb 4-1: Manufacturer: Seagate [39518.275208] usb 4-1: SerialNumber: NA7JRMXG
But the disk part is not recognized
Seagate part number 1K9AD6-571 model STDR2000200
do you have the usb-storage module loaded? If the above is all that appeares, it does not look like it is recognized as storage at all, these are the generic USB messages.
What could be wrong ?
Is it possible that you updated your kernel but have not rebooted? In that case, the module might not be present anymore and thus not loaded when plugging in the disk... Best regards, Stefan -- Stefan Seyfried "For a successful technology, reality must take precedence over public relations, for nature cannot be fooled." -- Richard Feynman -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
On Tuesday 10 March 2015 15.49:44 Malcolm wrote:
On Tue 10 Mar 2015 09:40:50 PM CDT, Bruno Friedmann wrote:
Once connected with my kernel 3.19.0-5.g748552c-desktop
<snip>
What could be wrong ? Or this is a bug that should be entered in bugzilla.o.o
Hi Have you tried it in a USB 2.0 port rather than 3.0?
Yeah for sure, forget to mention but was my first action ;-) -- Bruno Friedmann Ioda-Net Sàrl www.ioda-net.ch openSUSE Member & Board, fsfe fellowship GPG KEY : D5C9B751C4653227 irc: tigerfoot -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
On Tue, 2015-03-10 at 21:40 +0100, Bruno Friedmann wrote:
Once connected with my kernel 3.19.0-5.g748552c-desktop
[39518.257335] usb 4-1: new SuperSpeed USB device number 4 using xhci_hcd [39518.275184] usb 4-1: New USB device found, idVendor=0bc2, idProduct=ab24 [39518.275194] usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [39518.275199] usb 4-1: Product: BUP Slim BK [39518.275204] usb 4-1: Manufacturer: Seagate [39518.275208] usb 4-1: SerialNumber: NA7JRMXG
But the disk part is not recognized
Make sure both storage and UAS are loaded. Regards Oliver -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
On Wednesday 11 March 2015 08.57:39 Oliver Neukum wrote:
On Tue, 2015-03-10 at 21:40 +0100, Bruno Friedmann wrote:
Once connected with my kernel 3.19.0-5.g748552c-desktop
[39518.257335] usb 4-1: new SuperSpeed USB device number 4 using xhci_hcd [39518.275184] usb 4-1: New USB device found, idVendor=0bc2, idProduct=ab24 [39518.275194] usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [39518.275199] usb 4-1: Product: BUP Slim BK [39518.275204] usb 4-1: Manufacturer: Seagate [39518.275208] usb 4-1: SerialNumber: NA7JRMXG
But the disk part is not recognized
Make sure both storage and UAS are loaded.
Regards Oliver
You've got it !!!! strangely the uas module doesn't load automagically .. after modprobe -v uas the disk is finally there, hurra :-) [ 153.163832] usb 2-1.1: new high-speed USB device number 6 using ehci-pci [ 153.310549] usb 2-1.1: New USB device found, idVendor=0bc2, idProduct=ab24 [ 153.310558] usb 2-1.1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 153.310563] usb 2-1.1: Product: BUP Slim BK [ 153.310567] usb 2-1.1: Manufacturer: Seagate [ 153.310571] usb 2-1.1: SerialNumber: NA7JRMXG [ 153.322670] usbcore: registered new interface driver usb-storage [ 193.022722] scsi host6: uas [ 193.022731] blk-mq: reduced tag depth to 10240 [ 193.027020] scsi 6:0:0:0: Direct-Access Seagate BUP Slim BK 0302 PQ: 0 ANSI: 6 [ 193.028686] sd 6:0:0:0: Attached scsi generic sg2 type 0 [ 193.029051] sd 6:0:0:0: [sdc] 3907029167 512-byte logical blocks: (2.00 TB/1.81 TiB) [ 193.029056] sd 6:0:0:0: [sdc] 2048-byte physical blocks [ 193.029440] usbcore: registered new interface driver uas [ 193.741149] sd 6:0:0:0: [sdc] Write Protect is off [ 193.741162] sd 6:0:0:0: [sdc] Mode Sense: 4f 00 00 00 [ 193.741998] sd 6:0:0:0: [sdc] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA [ 193.793041] Alternate GPT is invalid, using primary GPT. [ 193.793070] sdc: sdc1 sdc2 [ 193.796652] sd 6:0:0:0: [sdc] Attached SCSI disk Is it a bug I should report against our opensuse kernel? -- Bruno Friedmann Ioda-Net Sàrl www.ioda-net.ch openSUSE Member & Board, fsfe fellowship GPG KEY : D5C9B751C4653227 irc: tigerfoot -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
On Wed, 2015-03-11 at 10:03 +0100, Bruno Friedmann wrote:
On Wednesday 11 March 2015 08.57:39 Oliver Neukum wrote:
Make sure both storage and UAS are loaded.
Regards Oliver
You've got it !!!!
strangely the uas module doesn't load automagically .. after modprobe -v uas the disk is finally there, hurra :-)
[..]
Is it a bug I should report against our opensuse kernel?
It is a bug, but it is not a kernel bug. The final choice between storage and UAS must be made inside the kernel during probe. It cannot be done based on the properties as udev by default does. It is simply never a valid thing to load storage without UAS or to load UAS without storage if both are compiled. So please make a bug but against base system. The module rules need to be changed so that loading storage always also loads UAS and the other way round. Regards Oliver -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
Am 11.03.2015 um 10:35 schrieb Oliver Neukum:
So please make a bug but against base system. The module rules need to be changed so that loading storage always also loads UAS and the other way round.
This all works well in Factory for me. Bruno, I guess you are running 3.19 on 13.2? -- Stefan Seyfried "For a successful technology, reality must take precedence over public relations, for nature cannot be fooled." -- Richard Feynman -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
On Wednesday 11 March 2015 10.40:39 Stefan Seyfried wrote:
Am 11.03.2015 um 10:35 schrieb Oliver Neukum:
So please make a bug but against base system. The module rules need to be changed so that loading storage always also loads UAS and the other way round.
This all works well in Factory for me. Bruno, I guess you are running 3.19 on 13.2?
Nope best one 13.1 :-) So I will backport what is on factory to 13.1 (normally this kind of thing should have be a backport update on udev/base-system) Perhaps one is still open in the queue. And thx stephan for confirming its already closed in factory. -- Bruno Friedmann Ioda-Net Sàrl www.ioda-net.ch openSUSE Member & Board, fsfe fellowship GPG KEY : D5C9B751C4653227 irc: tigerfoot -- To unsubscribe, e-mail: opensuse-kernel+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-kernel+owner@opensuse.org
participants (5)
-
Bruno Friedmann -
Greg Freemyer -
Malcolm -
Oliver Neukum -
Stefan Seyfried