[heroes] tickets disappeared?
https://progress.opensuse.org/issues/19850 This was opened about a mirroring issue on 15/6, but I get a 404 when I try to access it? -- Per Jessen, Zürich (19.0°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Max, why do you remove mirroring issues? Gesendet: Dienstag, 27. Juni 2017 um 07:45 Uhr Von: "Per Jessen" <per@opensuse.org> An: heroes@opensuse.org Betreff: [heroes] tickets disappeared? https://progress.opensuse.org/issues/19850 This was opened about a mirroring issue on 15/6, but I get a 404 when I try to access it? -- Per Jessen, Zürich (19.0°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Sarah, i just remove spam, no normal tickets. On 06/27/2017 07:53 AM, Sarah-Julia Kriesch wrote:
-- Maximilian Maher <mmaher@suse.de>, Cisco Certified Network Associate (CCNA / CCNAX 2.0) Network Engineer SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Jennifer Guild, Dilip Upmanyu, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Maximilian Maher schrieb:
i just remove spam, no normal tickets.
Is there a log of which tickets get deleted and why? A ticket vanished from the release process project. I got a mail at 6:41 about an update in the ticket. At 9:41 someone complained that the ticket is gone (#17996). cu Ludwig -- (o_ Ludwig Nussel //\ V_/_ http://www.suse.com/ SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Most ticket systems have got something like that in their logs. I would be surprised, if Redmine doesn't have it. Best regards, Sarah Gesendet: Dienstag, 27. Juni 2017 um 11:40 Uhr Von: "Ludwig Nussel" <ludwig.nussel@suse.de> An: heroes@opensuse.org Betreff: Re: [heroes] tickets disappeared? Maximilian Maher schrieb:
i just remove spam, no normal tickets.
Is there a log of which tickets get deleted and why? A ticket vanished from the release process project. I got a mail at 6:41 about an update in the ticket. At 9:41 someone complained that the ticket is gone (#17996). cu Ludwig -- (o_ Ludwig Nussel //\ V_/_ http://www.suse.com/ SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Deleted is deleted in redmine, there is no way to get it back. Also there is no logging in /var/log/redmine that shows off ticket handeling. What is more important, does someone know which person from intel made the request? On 06/27/2017 11:57 AM, Sarah-Julia Kriesch wrote:
-- Maximilian Maher <mmaher@suse.de>, Cisco Certified Network Associate (CCNA / CCNAX 2.0) Network Engineer SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Jennifer Guild, Dilip Upmanyu, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Maximilian Maher wrote:
It's on the mirror list: https://lists.opensuse.org/mirror/2017-06/msg00001.html -- Per Jessen, Zürich (25.5°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Hello, Am Dienstag, 27. Juni 2017, 07:45:14 CEST schrieb Per Jessen:
The 404 error indicates it was probably deleted. Actually I noticed the missing mirror ticket already a week ago (2017-06-18) and asked Darix on IRC to restore it from his backup mailbox. It seems he forgot to do this, and I also forgot to remind him a few days later. @Darix: unless this mirror change was already done, it's probably a good idea to restore the ticket from your backup mailbox now ;-) Seeing Ludwig's report that he lost another ticket in a different project today makes it unlikely that this was an accident :-( (like accidently deleting it together with 20 spam tickets). This makes errors/bugs in redmine or the database a more likely reason. In theory progress could have been hacked, but as an attacker, I'd probably have better things to do than deleting a ticket each week ;-) So to sum it up - we (as in: someone with full admin access on progress) should check what is going on... Regards, Christian Boltz -- <dragotin> yes, so whenever you have the feeling a booster is disturbing your work, beat him up and than tell me and I do it even harder <dragotin> ...except if its me ;_) <suseROCKs> dragotin, you hae to promise to videotape that! [from #opensuse-project] -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Am 27.06.2017 um 15:32 schrieb Christian Boltz:
Can we get deletions logged please? I rely on progress.o.o for project management of Leap. I cannot afford losing tickets, that may result in some important tasks not getting done! cu Ludwig -- (o_ Ludwig Nussel //\ V_/_ http://www.suse.com/ SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi all, Am 27.06.2017 um 21:46 schrieb Ludwig Nussel:
tl;dr; Nope, we can't, it's just not supported in redmine - a bit disappointing - but yeah. See: http://www.redmine.org/issues/1380 longer version: As redmine is not officially supporting any "trash bin", "undelete" or even "deleted tickets changelog" function - it might be possible to make it "enterprise ready" by adding a new queue called "SPAM" or "Deleted" - in which tickets which should get deleted get "Moved" instead of "Deleting" them in the system. That makes handling of spam a bit more annoying - but it avoids situations like we have now. In the end we can (maybe automatically) delete the queue SPAM at each end of week or end of month. - To fulfill requests / situations like now - where two tickets got lost. I know - there are different opinions on the table going from: - "If a customer wants some opensuse-related stuff - he files the ticket again." to - "Non-logging of deleted tickets is questioning the tool Redmine at all." so I wanted to provide a pragmatic solution to fulfill most of the needs we have (on admin and customer side). In fact - if somebody files a ticket via progress.o.o webpage (not via mail) and has to do this again and write all information he/she maybe gathered in the ticket - that sounds as well annoying to me - from customer perspective. If request were sent via mail - no problem - it's just a resent from the customers' mail client :). Best regards, - -- Thorsten Bro <Thorsten.Bro@suse.com> - - Operations & Services (OPS), SUSE IT - SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) Maxfeldstraße 5 90409 Nürnberg Germany -----BEGIN PGP SIGNATURE----- Version: GnuPG v2 iQIcBAEBAgAGBQJZU2JrAAoJEIskBI+uGoaWagIP/0rLrKVvl9jY3xgpempQPDT2 jV0/OuU/KJUqVGTcX5QCjmAix9amuW2bUXbOz1LKJ5rOV2tU3GGWIoFJiOnhMrq+ WjuoZk76VnlgvN0IY6L6ltsA3EVoyWIJONT5tbuKsaUnyRdbqBL6c6pHWrrMz2Mw d8em9aRs4iyDMQ9CYJ1vhwOGWaMy6oXZmShS/g23DwLCIZs2yEIT543ZLrStZk/2 tyGGxC0xoGg1H06MRop5hBQ+vg51pw6A54OFMKqwFn11wDQ9aFKZD9yJEpANaJLQ 0C7ud8v7g4FddIJWxoxN0j1ukSEpj76CNZSWK9Oi0KGkIBLLodrVd1KxpNzx3te1 nSVRFPxPPloGatRtDWLkzy0BdvXp77Vi5SQ/f/uFwp0YP8ncxMYJ2LfXxMCZhf4L u1EeT/YJKP99RZVVi9DyKIb/qLysfOZhGO7JZkTKIyb/SNYTrUJj0yJtnefVfBc5 jTmQVKIHBY1gefcimBaq2qWLwvycEs8PaouF2aj/qAa3KdqNsxhXnZ82ScC9/o9g IG5V4JrcWiIr+MkmA7ZfFtCWoJ5AYUVT3JSExpf+MuFp/jBJD63Oqm/r2AY6dMSk FTb9IsbFzZt3/RKtn0FrAJQVCdCE91Ltd4W8obx3SmLiqK9QQgOz0ymJVhDPIRQF GqcGKztJp0/rdHFZgLav =Jkao -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Hi all What about simple DB backup and FS backups ? Short googling for "redmine backup" give me this for example https://gist.github.com/ronanguilloux/6497272 . But of course we can create something better in case idea will be generally approved. Also we can create a delete DB trigger which will instead of deleting record can copy it to some backup table. I can work on this if idea will be approved -- Anton Smorodskyi <asmorodskyi@suse.com> QA Engineer SUSE Linux GmbH, Maxfeldstr. 5, D-90409 Nürnberg Tel: +49-911-74053-0; Fax: +49-911-7417755; https://www.suse.com/ SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) On Wednesday 28 June 2017 10:01:48 A.M. CEST Thorsten Bro wrote:
Hello, Am Mittwoch, 28. Juni 2017, 10:37:03 CEST schrieb Anton Smorodskyi:
I'd hope/expect we already have daily backups - but restoring a single lost ticket from a database dump is a PITA :-(
This sounds like a solution that should be doable in relative short time and that would be really helpful :-) The disadvantage is that it's "just a hack", so doing a restore is still manual work, and we probably won't see any notifications or entries on the activities page [1] for deletions. The best solution would be to change deletion from a SQL "DELETE" to setting a "deleted" flag. I know this is more work, but it would be a much better solution and, as a bonus, would make you the hero of lots of redmine users ;-)
The most important reason why we delete spam tickets instead of closing them is to avoid sending out mail notifications to the (probably faked) mail address where the ticket came from. By moving spam tickets to a "spam category", we will send out such notification mails :-( Choose your poison... If we decide on the spam category, we can also switch our method of spam handling to closing the tickets (instead of deleting them) and maybe put them in a "spam" category so that we can filter them out of statistics etc. It doesn't really matter if there's a notification mail for "category changed" or for "ticket closed" ;-) Ideally deleting a ticket should send a mail notification to the admins who subscribed for the notifications and create an event on the activities page - but it should NOT send a mail to the mail address that was used to open the ticket.
If I had to choose between both extremes, I'd clearly prefer the "questioning the tool" one ;-)
The problem is not the ticket content (you still have your notification mail as a backup). The problem is that things get silently lost instead of getting done. Regards, Christian Boltz [1] I don't know how many people actually read the activities page. Personally, I completely rely on mail notifications and the ticket list. -- Kunde: "Ich installiere gerade Windows 98, was soll ich drücken?" Hotline: "Am besten beide Daumen." -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Christian Boltz wrote:
Very good point. The addresses are most likely forged, so by responding we run a (minor) risk of getting the server blacklisted.
redmine is probably doing everything correctly, we have created the problem ourselves by blindly opening tickets for everything - we really ought to have some challenge-response system for admin@o.o instead.
Ditto. -- Per Jessen, Zürich (23.9°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Hello, Am Mittwoch, 28. Juni 2017, 14:52:57 CEST schrieb Per Jessen:
Christian Boltz wrote:
You mean a ticket avoidance system? ;-)) "I'd like to report that $service is broken" "Please $do_something to confirm you are a human and serious about this" "Sorry, I don't care enough about $service to jump through this loop" At least this is what I _always_ do if I get a request from such a mail avoidance system to one of my mails ;-) I really hate the spam, but I hate it even more to let people who want to report issues to jump through loops ;-) Regards, Christian Boltz -- Aww, come on there, Larry, "The capital of the United States, Washington DC.......". Everybody knows that the US of A is run from New York by the banks and Wall Street, with Washington being the place where decisions and legislation written by the banks and Wall Street are rubber stamped. [Basil Chupin in opensuse-factory] -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Christian Boltz wrote:
Hehe, I was trying hard not to call it that :-)
Same here, some times at least. I don't seem to get many by email these days, but captchas are very common on websites.
I really hate the spam, but I hate it even more to let people who want to report issues to jump through loops ;-)
I know what you mean, but it would only be once. I think it could work if we phrase the challenge in a welcoming way. ------------ Hello you have reached the openSUSE infrastructure ticketing system. We receive a lot of unwanted mail and as we haven't heard from you before, please reply to this message to confirm you are a human being. --------------- -- Per Jessen, Zürich (18.3°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Thorsten Bro wrote:
That sounds like a good idea.
In the end we can (maybe automatically) delete the queue SPAM at each end of week or end of month.
If we can easily get the spam out of the way without accidentally losing the real tickets, that's a good start. We can tidy up the spam category later. -- Per Jessen, Zürich (20.2°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Per Jessen wrote:
One more disappeared: https://progress.opensuse.org/issues/19896 -- Per Jessen, Zürich (19.3°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Max, why do you remove mirroring issues? Gesendet: Dienstag, 27. Juni 2017 um 07:45 Uhr Von: "Per Jessen" <per@opensuse.org> An: heroes@opensuse.org Betreff: [heroes] tickets disappeared? https://progress.opensuse.org/issues/19850 This was opened about a mirroring issue on 15/6, but I get a 404 when I try to access it? -- Per Jessen, Zürich (19.0°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Sarah, i just remove spam, no normal tickets. On 06/27/2017 07:53 AM, Sarah-Julia Kriesch wrote:
-- Maximilian Maher <mmaher@suse.de>, Cisco Certified Network Associate (CCNA / CCNAX 2.0) Network Engineer SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Jennifer Guild, Dilip Upmanyu, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Maximilian Maher schrieb:
i just remove spam, no normal tickets.
Is there a log of which tickets get deleted and why? A ticket vanished from the release process project. I got a mail at 6:41 about an update in the ticket. At 9:41 someone complained that the ticket is gone (#17996). cu Ludwig -- (o_ Ludwig Nussel //\ V_/_ http://www.suse.com/ SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Most ticket systems have got something like that in their logs. I would be surprised, if Redmine doesn't have it. Best regards, Sarah Gesendet: Dienstag, 27. Juni 2017 um 11:40 Uhr Von: "Ludwig Nussel" <ludwig.nussel@suse.de> An: heroes@opensuse.org Betreff: Re: [heroes] tickets disappeared? Maximilian Maher schrieb:
i just remove spam, no normal tickets.
Is there a log of which tickets get deleted and why? A ticket vanished from the release process project. I got a mail at 6:41 about an update in the ticket. At 9:41 someone complained that the ticket is gone (#17996). cu Ludwig -- (o_ Ludwig Nussel //\ V_/_ http://www.suse.com/ SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Deleted is deleted in redmine, there is no way to get it back. Also there is no logging in /var/log/redmine that shows off ticket handeling. What is more important, does someone know which person from intel made the request? On 06/27/2017 11:57 AM, Sarah-Julia Kriesch wrote:
-- Maximilian Maher <mmaher@suse.de>, Cisco Certified Network Associate (CCNA / CCNAX 2.0) Network Engineer SUSE Linux GmbH, GF: Felix Imendörffer, Jane Smithard, Jennifer Guild, Dilip Upmanyu, Graham Norton, HRB 21284 (AG Nürnberg) -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
Maximilian Maher wrote:
It's on the mirror list: https://lists.opensuse.org/mirror/2017-06/msg00001.html -- Per Jessen, Zürich (25.5°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org
participants (8)
-
Anton Smorodskyi -
Christian Boltz -
Ludwig Nussel -
Maximilian Maher -
Per Jessen -
Sarah Julia Kriesch -
Sarah-Julia Kriesch
-
Thorsten Bro