Christian Boltz wrote:
The most important reason why we delete spam tickets instead of closing them is to avoid sending out mail notifications to the (probably faked) mail address where the ticket came from.
By moving spam tickets to a "spam category", we will send out such notification mails :-(
Very good point. The addresses are most likely forged, so by responding we run a (minor) risk of getting the server blacklisted.
Ideally deleting a ticket should send a mail notification to the admins who subscribed for the notifications and create an event on the activities page - but it should NOT send a mail to the mail address that was used to open the ticket.
redmine is probably doing everything correctly, we have created the problem ourselves by blindly opening tickets for everything - we really ought to have some challenge-response system for admin@o.o instead.
[1] I don't know how many people actually read the activities page. Personally, I completely rely on mail notifications and the ticket list.
Ditto. -- Per Jessen, Zürich (23.9°C) openSUSE mailing list admin -- To unsubscribe, e-mail: heroes+unsubscribe@opensuse.org To contact the owner, e-mail: heroes+owner@opensuse.org