[Bug 1047307] New: External monitor stays black
http://bugzilla.opensuse.org/show_bug.cgi?id=1047307 Bug ID: 1047307 Summary: External monitor stays black Classification: openSUSE Product: openSUSE Distribution Version: Leap 42.2 Hardware: x86-64 OS: Other Status: NEW Severity: Normal Priority: P5 - None Component: X.Org Assignee: xorg-maintainer-bugs@forge.provo.novell.com Reporter: simon.herrmann@posteo.ch QA Contact: xorg-maintainer-bugs@forge.provo.novell.com Found By: --- Blocker: --- My external monitor stays black. Perfectly works on Ubuntu and M$ Win10. It's the same machine as in bug 1046664: HP Pavilion 15" built in display: 3840 x 2160 CPU: Intel i7-6700HQ GPU: Intel HD Graphics 530 (Skylake GT2) (that's what 'Gnome details' shows), and there's a nVidia Geforce 960M inside. I did NOT accept experimetal nouveau drivers while installing. fully updates Leap 42.2, installed just a few days ago. Monitor is BENQ 2400 Eco (24"), 1920 x 1080 (FullHD), connected via HDMI -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c1
--- Comment #1 from Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c2
Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c3
--- Comment #3 from Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c4
--- Comment #4 from Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c5
--- Comment #5 from Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c6
--- Comment #6 from Simon Herrmann
Also provide output of
xrandr
How do I do that? (Sorry, I'm kind of new to this) -- You are receiving this mail because: You are on the CC list for the bug.
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Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c7
--- Comment #7 from Stefan Dirsch
(In reply to Stefan Dirsch from comment #4)
Also provide output of
xrandr
How do I do that? (Sorry, I'm kind of new to this)
Just run xrandr > /tmp/xrandr.out in a terminal. Then attach this file. -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c8
--- Comment #8 from Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c9
--- Comment #9 from Stefan Dirsch
Created attachment 731234 [details] xrandr.out
Thanks. This helps a lot. It shows me, that internal and external outputs are connected/detected, but only the internal one is active. It is indeed a very weird setup (geometrical wise). Likely the used desktop is resonsible for this. I'm attaching a picture. -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c10
--- Comment #10 from Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c11
--- Comment #11 from Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c12
--- Comment #12 from Simon Herrmann
Created attachment 731244 [details] Picture of the setup
Thank you for the drawing, that is actually my setup, because my external monitor is left of my Laptop screen. But the external monitor is much bigger than the internal display. Gnome does not seem to know about differently dense panel resolution ;-) -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c13
--- Comment #13 from Simon Herrmann
First thing you can try is run
xrandr --auto
This should enable the external monitor. Afterwards please attach again the output of 'xrandr' and tell me, whether this enabled the external monitor.
Then I don't know which kind of screen/monitor layout you want. It could be established via command line tool
xrandr
using appropriate options, but also with tool your desktop is preferring. No idea, which desktop you're using though.
BTW, most likely the desktop was confused by the strange monitor layout (internal display having a different and even bigger resolution than the external one), made some unlucky/wrong assumptions and failed completely in the end.
I am using Gnome, if that's what you mean by 'which desktop'. The monitor is BENQ 2400 Eco (FullHD). -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c14
--- Comment #14 from Simon Herrmann
Apart from this it's an Intel/NVIDIA combo. Always kind of problematic. Things get easier when disabling one of the devices in BIOS/Firmware - if possible.
I don't see an option in the BIOS for choosing or disabling a graphics adapter. -- You are receiving this mail because: You are on the CC list for the bug.
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Simon Herrmann
BTW, most likely the desktop was confused by the strange monitor layout (internal display having a different and even bigger resolution than the external one), made some unlucky/wrong assumptions and failed completely in the end.
Actually I chose this monitor layout, because the one before was incorrect. Could that really prevent the monitor from showing something? I hope not... (as it works on Ubuntu just fine) -- You are receiving this mail because: You are on the CC list for the bug.
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Stefan Dirsch
I am using Gnome, if that's what you mean by 'which desktop'. The monitor is BENQ 2400 Eco (FullHD).
Ok. GNOME should definitely have a tool for the display/screen setup. Question is still open, whether "xrandr --auto" did help to enable the external monitor. (In reply to Simon Herrmann from comment #14)
Apart from this it's an Intel/NVIDIA combo. Always kind of problematic. Things get easier when disabling one of the devices in BIOS/Firmware - if possible.
I don't see an option in the BIOS for choosing or disabling a graphics adapter.
Ok. Meanwhile I believe I can rule out an issue with the Intel/NVIDIA combo. Seems Intel is enabled and connected to the external outputs. NVIDIA probably is only used for better rendering performance (optional). (In reply to Simon Herrmann from comment #15)
BTW, most likely the desktop was confused by the strange monitor layout (internal display having a different and even bigger resolution than the external one), made some unlucky/wrong assumptions and failed completely in the end.
Actually I chose this monitor layout, because the one before was incorrect. Could that really prevent the monitor from showing something? I hope not... (as it works on Ubuntu just fine)
Can't say. Please try 'xrandr --auto' as outlined before and above.(In reply to Simon Herrmann from comment #12)
Picture of the setup
Thank you for the drawing, that is actually my setup, because my external monitor is left of my Laptop screen. But the external monitor is much bigger than the internal display. Gnome does not seem to know about differently dense panel resolution ;-)
Oh. You did this by intention. Wow! -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c17
--- Comment #17 from Simon Herrmann
First thing you can try is run
xrandr --auto
This should enable the external monitor. Afterwards please attach again the output of 'xrandr' and tell me, whether this enabled the external monitor.
Then I don't know which kind of screen/monitor layout you want. It could be established via command line tool
xrandr
using appropriate options, but also with tool your desktop is preferring. No idea, which desktop you're using though.
BTW, most likely the desktop was confused by the strange monitor layout (internal display having a different and even bigger resolution than the external one), made some unlucky/wrong assumptions and failed completely in the end.
I ran xrandr --auto I did see any effect, no output in the terminal and the arrangement of the screens does not change. The second display is still black. When I type sudo xrandr --auto the response is "Can't open display" I will attach xrandr.out again. I would love to have a "not strange" layout, but the default didn't seem to work, and I just pulled the second screen to the left, because I need to have my external monitor on the left because of cables. -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c18
Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c19
Simon Herrmann
BTW, most likely the desktop was confused by the strange monitor layout (internal display having a different and even bigger resolution than the external one), made some unlucky/wrong assumptions and failed completely in the end.
I totally agree that the size got missunderstood by gnome or whatever piece of software made that assumption about size. I don't know how to change that, nor did I choose this size. Clearly, as correctly assumed by you, the external monitor should be larger than the internal display, rather than smaller as defined by default. By the way, am I the only one having this problem? Does no one else use an external, second monitor? -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c20
--- Comment #20 from Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c21
--- Comment #21 from Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c22
--- Comment #22 from Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c23
--- Comment #23 from Stefan Dirsch
Created attachment 731319 [details] xrandr.out after running xrandr --auto
According to this output the 1080p resolution of the external monitor connected to HDMI port is now active. -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #24 from Stefan Dirsch
I totally agree that the size got missunderstood by gnome or whatever piece of software made that assumption about size. I don't know how to change that, nor did I choose this size. Clearly, as correctly assumed by you, the external monitor should be larger than the internal display, rather than smaller as defined by default. By the way, am I the only one having this problem? Does no one else use an external, second monitor?
Are you mixing up size and resolution? I was talking about resolution, not size. I found it strange, that the internal display with 4k has a higher resolution than the external monitor with 1080p. But hey, things have changed with Smartphones with 1080p displays or even higher resolutions meanwhile ... -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c25
--- Comment #25 from Stefan Dirsch
Created attachment 731320 [details] text-layout of monitors. Unchanged by 'xrandr --auto'. Size still wrong.
Looks different to my picture based on resolutions. Maybe GNOME setup tool shows size instead of resolution and just ignores alignment to the bottom line. -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c26
--- Comment #26 from Stefan Dirsch
Created attachment 731322 [details] Problem detected after running 'xrandr --auto': Gnome shows, that my external display is 15" and 4k.
What's wrong with that? It's a 15" internal display with a 4k resolution. Such things exist meanwhile.
Both wrong, should be 24" and FullHD
24" internal display? You must be kidding! -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #27 from Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c28
--- Comment #28 from Stefan Dirsch
Created attachment 731319 [details] xrandr.out after running xrandr --auto
Ah. You've changed layout. Now the external monitor is on the right side of the internal 4k display, aligned to the top, no longer to the bottom. This matches, what is shown in comment #21 -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #29 from Stefan Dirsch
(In reply to Simon Herrmann from comment #21)
Created attachment 731320 [details] text-layout of monitors. Unchanged by 'xrandr --auto'. Size still wrong.
Looks different to my picture based on resolutions. Maybe GNOME setup tool shows size instead of resolution and just ignores alignment to the bottom line.
You've changed layout meanwhile ... -- You are receiving this mail because: You are on the CC list for the bug.
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Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c31
--- Comment #31 from Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c32
Mikael Widersten
BTW, most likely the desktop was confused by the strange monitor layout (internal display having a different and even bigger resolution than the external one), made some unlucky/wrong assumptions and failed completely in the end.
I totally agree that the size got missunderstood by gnome or whatever piece of software made that assumption about size. I don't know how to change that, nor did I choose this size. Clearly, as correctly assumed by you, the external monitor should be larger than the internal display, rather than smaller as defined by default. By the way, am I the only one having this problem? Does no one else use an external, second monitor?
I can confirm exactly the same issue. Thinkpad X1 4th gen Skylake 520 graphics. Updated Tumbleweed. Plasma 5.10.3, Kernel 4.11.8. The problems started for me after June 16-ish. I have a Thinkvision display attached with a resolution of 1920x1200 dpi with a resolution on the hdpi laptop screen of 2560x1440. This has never (ever) caused any problem in the past. I have attached this laptop to numerous external displays and projectors of different resolution. best, /mikael -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c33
--- Comment #33 from Simon Herrmann
(In reply to Simon Herrmann from comment #19)
BTW, most likely the desktop was confused by the strange monitor layout (internal display having a different and even bigger resolution than the external one), made some unlucky/wrong assumptions and failed completely in the end.
I totally agree that the size got missunderstood by gnome or whatever piece of software made that assumption about size. I don't know how to change that, nor did I choose this size. Clearly, as correctly assumed by you, the external monitor should be larger than the internal display, rather than smaller as defined by default. By the way, am I the only one having this problem? Does no one else use an external, second monitor?
I can confirm exactly the same issue. Thinkpad X1 4th gen Skylake 520 graphics. Updated Tumbleweed. Plasma 5.10.3, Kernel 4.11.8. The problems started for me after June 16-ish. I have a Thinkvision display attached with a resolution of 1920x1200 dpi with a resolution on the hdpi laptop screen of 2560x1440. This has never (ever) caused any problem in the past. I have attached this laptop to numerous external displays and projectors of different resolution.
best,
/mikael
Thanks for sharing, good to hear that I'm not the only one not able to use an external monitor :-) -- You are receiving this mail because: You are on the CC list for the bug.
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Simon Herrmann
Stupid question. Is the external monitor really showing you, that there is no signal, going into suspend or alike? Or is GNOME just not using it for the desktop? I mean, the monitor is detected and the 1080p resolution active ...
The external monitor stays black on Leap 42.2. The monitor starts showing when I boot into the current Ubuntu and Win$10. The Gnome configuration menu shows only one monitor, where the comparable menus on Win$10 and Ubuntu show 2 monitors (and internal and an external one). -- You are receiving this mail because: You are on the CC list for the bug.
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Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c36
--- Comment #36 from Simon Herrmann
(In reply to Simon Herrmann from comment #19)
I totally agree that the size got missunderstood by gnome or whatever piece of software made that assumption about size. I don't know how to change that, nor did I choose this size. Clearly, as correctly assumed by you, the external monitor should be larger than the internal display, rather than smaller as defined by default. By the way, am I the only one having this problem? Does no one else use an external, second monitor?
Are you mixing up size and resolution? I was talking about resolution, not size. I found it strange, that the internal display with 4k has a higher resolution than the external monitor with 1080p. But hey, things have changed with Smartphones with 1080p displays or even higher resolutions meanwhile ...
The external display is old, the notebook quite new, hence the difference in pixel density. Well if you want to have it properly separated, this would result in two different bug cases. One for the external monitor not working, and the other for (OpenSUSE) not understanding that the external monitor is physically larger than the internal display despite having less pixels. Other OSes know this from somewhere. -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #37 from Simon Herrmann
24" internal display? You must be kidding!
No, not me, Gnome! Gnome mixed it up... But now it does not even detect a monitor, so the problem (slightly?) changed... -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #38 from Simon Herrmann
(In reply to Simon Herrmann from comment #18)
Created attachment 731319 [details] xrandr.out after running xrandr --auto
Ah. You've changed layout. Now the external monitor is on the right side of the internal 4k display, aligned to the top, no longer to the bottom. This matches, what is shown in comment #21
Layout always just reflected what I did with pulling around the screens. But now the external monitor is not even detected anymore. -- You are receiving this mail because: You are on the CC list for the bug.
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Simon Herrmann
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Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c39
Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c40
--- Comment #40 from Simon Herrmann
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Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c41
--- Comment #41 from Stefan Dirsch
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c42
Max Staudt
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c43
--- Comment #43 from Stefan Dirsch
Okay, we have three problems at hand here:
- Simon is unable to use the external screen. We still don't know what's going on there. Let's keep this bug focused on this particular problem.
Yes, but initially there was not such a problem. Before it was detected, but stayed black/blank for some reason. Now it's no longer detected at all.
- Simon's GNOME gets confused as to which screen is which and which one is HiDPI (Comment 22, Comment 37). That's a GNOME bug, please file it separately.
I don't see the misdetection of GNOME here. It's just an internal 4k display with a size of 15". Simon still claims it would be an internal 24" display with 1080p resolution. I still do not believe this. -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #44 from Simon Herrmann
I don't see the misdetection of GNOME here. It's just an internal 4k display with a size of 15". Simon still claims it would be an internal 24" display with 1080p resolution. I still do not believe this.
No, I never claimed my laptop was 24". Stefan please read https://bugzilla.opensuse.org/attachment.cgi?id=731322 again. Gnome mixed it up, not me, and that is what I wanted to show there. I bought a 15" laptop, so it can't be 24". But this attachment is obsolete anyway, because without detection, not mix up. -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #45 from Simon Herrmann
(In reply to Max Staudt from comment #42)
Okay, we have three problems at hand here:
- Simon is unable to use the external screen. We still don't know what's going on there. Let's keep this bug focused on this particular problem.
Yes, but initially there was not such a problem. Before it was detected, but stayed black/blank for some reason. Now it's no longer detected at all.
Yes, and I just tested on tumbleweed, unfortunately also without any detection. -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #46 from Simon Herrmann
Okay, we have three problems at hand here:
- Simon is unable to use the external screen. We still don't know what's going on there. Let's keep this bug focused on this particular problem.
- Simon's GNOME gets confused as to which screen is which and which one is HiDPI (Comment 22, Comment 37). That's a GNOME bug, please file it separately.
Thanks, I'll do that as soon as I can support it with evidence on the latest updates (e.g. my external display is detected again). -- You are receiving this mail because: You are on the CC list for the bug.
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--- Comment #47 from Simon Herrmann
Okay, we have three problems at hand here: ... - Mikael is using Tumbleweed instead of Leap, and KDE instead of GNOME. That's a wholly different setup, most importantly with a much newer kernel (see Comment 32). Please file a separate bug. If they do turn out to be caused by the same change (which in Leap would have to have been packported), we can still mark them as duplicates.
I just tested with tumbleweed and GNOME, same result (no detection). -- You are receiving this mail because: You are on the CC list for the bug.
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c48
--- Comment #48 from Simon Herrmann
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Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c49
Simon Herrmann
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http://bugzilla.opensuse.org/show_bug.cgi?id=1047307#c50
--- Comment #50 from Simon Herrmann
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