[Bug 1166672] New: HP 1020 cannot work at toshiba tecra z40b after several last updates
http://bugzilla.suse.com/show_bug.cgi?id=1166672 Bug ID: 1166672 Summary: HP 1020 cannot work at toshiba tecra z40b after several last updates Classification: openSUSE Product: openSUSE Tumbleweed Version: Current Hardware: Other OS: Other Status: NEW Severity: Normal Priority: P5 - None Component: Printing Assignee: jsmeix@suse.com Reporter: virex@mail.ru QA Contact: jsmeix@suse.com Found By: --- Blocker: --- But it work under Windows 7 fine. I turned off usb3.0 in bios, So usb working in usb 2.0 state. Logs of journalctl -f when i plug in the printer in usb port. мар 14 16:31:39 lnxvrxtosh kernel: usb 1-1.5: new high-speed USB device number 7 using ehci-pci мар 14 16:31:39 lnxvrxtosh kernel: usb 1-1.5: New USB device found, idVendor=03f0, idProduct=2b17, bcdDevice= 1.00 мар 14 16:31:39 lnxvrxtosh kernel: usb 1-1.5: New USB device strings: Mfr=1, Product=2, SerialNumber=3 мар 14 16:31:39 lnxvrxtosh kernel: usb 1-1.5: Product: HP LaserJet 1020 мар 14 16:31:39 lnxvrxtosh kernel: usb 1-1.5: Manufacturer: Hewlett-Packard мар 14 16:31:39 lnxvrxtosh kernel: usb 1-1.5: SerialNumber: FN27X5A мар 14 16:31:39 lnxvrxtosh root[4210]: udev hpmud.rules runs hp-firmware to test if HP device with USB vendor ID 03f0 and USB product ID 2b17 at USB bus ID 001 and USB device ID 007 needs firmware and if yes to upload it мар 14 16:31:39 lnxvrxtosh python3[4211]: io/hpmud/musb.c 2185: [4211] hpmud_make_usb_uri() bus=001 dev=007 мар 14 16:31:39 lnxvrxtosh python3[4211]: io/hpmud/musb.c 2282: hpmud_make_usb_uri() uri=hp:/usb/HP_LaserJet_1020?serial=FN27X5A bytes_read=39 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 535: claimed 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 780: read actual device_id successfully fd=1 len=82 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 561: released 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 535: claimed 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 780: read actual device_id successfully fd=1 len=82 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 561: released 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 535: claimed 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 780: read actual device_id successfully fd=1 len=82 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 561: released 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 535: claimed 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 780: read actual device_id successfully fd=1 len=82 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 561: released 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 960: new PRINT channel=2 clientCnt=1 channelCnt=1 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=1 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0 мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 535: claimed 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 561: released 7/1/2 interface мар 14 16:31:40 lnxvrxtosh python3[4211]: io/hpmud/musb.c 975: removed PRINT channel=2 clientCnt=0 channelCnt=0 мар 14 16:31:41 lnxvrxtosh kernel: WARNING! power/level is deprecated; use power/control instead мар 14 16:31:41 lnxvrxtosh systemd[1]: Created slice system-configure\x2dprinter.slice. мар 14 16:31:41 lnxvrxtosh systemd[1]: Reached target Printer. мар 14 16:31:41 lnxvrxtosh systemd[1]: Started Configure Plugged-In Printer. мар 14 16:31:41 lnxvrxtosh systemd[2505]: Reached target Printer. мар 14 16:31:42 lnxvrxtosh udev-configure-printer[4319]: add usb-001-007 мар 14 16:31:42 lnxvrxtosh udev-configure-printer[4319]: device devpath is /devices/pci0000:00/0000:00:1d.0/usb1/1-1/1-1.5 мар 14 16:31:46 lnxvrxtosh kernel: usblp 1-1.5:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17 мар 14 16:31:46 lnxvrxtosh kernel: usbcore: registered new interface driver usblp мар 14 16:31:46 lnxvrxtosh systemd[1]: configure-printer@usb-001-007.service: Main process exited, code=exited, status=1/FAILURE мар 14 16:31:46 lnxvrxtosh systemd[1]: configure-printer@usb-001-007.service: Failed with result 'exit-code'. мар 14 16:31:46 lnxvrxtosh mtp-probe[4389]: checking bus 1, device 7: "/sys/devices/pci0000:00/0000:00:1d.0/usb1/1-1/1-1.5" мар 14 16:31:46 lnxvrxtosh mtp-probe[4389]: bus: 1, device: 7 was not an MTP device мар 14 16:32:06 lnxvrxtosh kernel: usb 1-1.5: USB disconnect, device number 7 мар 14 16:32:06 lnxvrxtosh kernel: usblp0: removed мар 14 16:32:09 lnxvrxtosh kernel: usb 1-1.2: new high-speed USB device number 8 using ehci-pci мар 14 16:32:15 lnxvrxtosh kernel: usb 1-1.2: device descriptor read/8, error -110 мар 14 16:32:20 lnxvrxtosh kernel: usb 1-1.2: device descriptor read/8, error -110 мар 14 16:32:20 lnxvrxtosh kernel: usb 1-1.2: new high-speed USB device number 9 using ehci-pci мар 14 16:32:24 lnxvrxtosh kernel: usb 1-1.2: device descriptor read/8, error -71 мар 14 16:32:24 lnxvrxtosh kernel: usb 1-1.2: device descriptor read/8, error -71 мар 14 16:32:24 lnxvrxtosh kernel: usb 1-1-port2: attempt power cycle мар 14 16:32:26 lnxvrxtosh kernel: usb 1-1.5: new high-speed USB device number 11 using ehci-pci мар 14 16:32:32 lnxvrxtosh kernel: usb 1-1.5: device descriptor read/8, error -110 мар 14 16:32:37 lnxvrxtosh kernel: usb 1-1.5: device descriptor read/8, error -110 мар 14 16:32:37 lnxvrxtosh kernel: usb 1-1.5: new high-speed USB device number 12 using ehci-pci мар 14 16:32:42 lnxvrxtosh kernel: usb 1-1.5: device descriptor read/8, error -110 -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c1 --- Comment #1 from Igor Kuznetsov <virex@mail.ru> --- Adding info. Same printer work fine on Fujitsu old laptop it have only USB 2.0 ports. And one more thing. After trying connect printer to Toshiba Tecra Z40-B under Thumbleweed it do not work under windows. To work under windows need to reboot printer. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c2 --- Comment #2 from Igor Kuznetsov <virex@mail.ru> --- inxi -Mxxx Machine: Type: Laptop System: TOSHIBA product: TECRA Z40-B v: PT45FA-01300L serial: ******* Chassis: type: 10 v: Version 1.0 serial: ******* Mobo: TOSHIBA model: TECRA Z40-B v: Version A0 serial: C0393321A0F7D04V BIOS: TOSHIBA v: Version 6.50 date: 03/06/2018 -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c3 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |virex@mail.ru Flags| |needinfo?(virex@mail.ru) --- Comment #3 from Johannes Meixner <jsmeix@suse.com> --- In general see https://en.opensuse.org/SDB:How_to_Report_a_Printing_Issue In general regarding USB 3 versus USB 2 issues have a look at https://en.opensuse.org/SDB:Configuring_Scanners#USB i.e. what actually matters is which USB kernel driver is used. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c4 --- Comment #4 from Igor Kuznetsov <virex@mail.ru> --- This is not seen in system like a printer. Bacause of usb error: device descriptor read/8, error -110 -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c5 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jsmeix@suse.com Component|Printing |Kernel Found By|--- |Community User Assignee|jsmeix@suse.com |kernel-maintainers@forge.pr | |ovo.novell.com Summary|HP 1020 cannot work at |HP 1020 printer no longer |toshiba tecra z40b after |accessible via USB at |several last updates |Toshiba Tecra Z40-B after | |several last updates QA Contact|jsmeix@suse.com |qa-bugs@suse.de Flags|needinfo?(virex@mail.ru) | --- Comment #5 from Johannes Meixner <jsmeix@suse.com> --- I am not at all a USB expert so I cannot debug lower level USB issues. I think lower level USB issues belong to the Bugzilla component "kernel". There is nothing what I can do when a printer is not accessible cf. https://en.opensuse.org/SDB:Installing_a_Printer Therein see in particular the parts about the "so called 'quirks' for particular USB printers". Perhaps your printer may also need such 'quirks'? -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c6 Takashi Iwai <tiwai@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |nsaenzjulienne@suse.com, | |oneukum@suse.com, | |tiwai@suse.com --- Comment #6 from Takashi Iwai <tiwai@suse.com> --- error -110 = ETIMEDOUT, and error -71 = EPROTO. Latter is typically a USB bandwidth problem. Adding Oliver and Nicolas, as it looks like a USB problem. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c7 --- Comment #7 from Igor Kuznetsov <virex@mail.ru> --- Now i think maybe this is the same problem https://bugzilla.suse.com/show_bug.cgi?id=1159941 -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c8 --- Comment #8 from Igor Kuznetsov <virex@mail.ru> --- And i have the same problem on this laptop https://bugzilla.suse.com/show_bug.cgi?id=1164616 -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c9 --- Comment #9 from Igor Kuznetsov <virex@mail.ru> --- same problem at new kernel апр 19 10:52:13 lnxvrxtosh udev-configure-printer[7447]: add usb-001-009 апр 19 10:52:13 lnxvrxtosh mtp-probe[7450]: checking bus 1, device 9: "/sys/devices/pci0000:00/0000:00:1d.0/usb1/1-1/1-1.2" апр 19 10:52:13 lnxvrxtosh mtp-probe[7450]: bus: 1, device: 9 was not an MTP device апр 19 10:52:13 lnxvrxtosh udev-configure-printer[7447]: device devpath is /devices/pci0000:00/0000:00:1d.0/usb1/1-1/1-1.2 апр 19 10:52:13 lnxvrxtosh udev-configure-printer[7447]: Device vendor/product is 03F0:2B17 апр 19 10:52:13 lnxvrxtosh chronyd[1686]: Selected source 80.240.216.155 апр 19 10:52:19 lnxvrxtosh udev-configure-printer[7447]: Failed to fetch Device ID апр 19 10:52:19 lnxvrxtosh systemd[1]: configure-printer@usb-001-009.service: Main process exited, code=exited, status=1/FAILURE апр 19 10:52:19 lnxvrxtosh systemd[1]: configure-printer@usb-001-009.service: Failed with result 'exit-code'. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.suse.com/show_bug.cgi?id=1166672 http://bugzilla.suse.com/show_bug.cgi?id=1166672#c10 --- Comment #10 from Igor Kuznetsov <virex@mail.ru> --- and a add new comment. On Windows 7 on same laptopt and same printer/cabel all work fine. If need, i can make a video. And all work fine on old laptops with usb 2.0. But on Toshiba laptop it did not work on linux. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1166672 https://bugzilla.suse.com/show_bug.cgi?id=1166672#c12 Miroslav Beneš <mbenes@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED CC| |mbenes@suse.com Resolution|--- |FIXED --- Comment #12 from Miroslav Beneš <mbenes@suse.com> --- No response, closing. Feel free to reopen if the issue persists even with the latest kernel in TW and in that case please provide information Oliver asked for. -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1166672 Miroslav Beneš <mbenes@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Assignee|kernel-maintainers@forge.pr |kernel-bugs@opensuse.org |ovo.novell.com | -- You are receiving this mail because: You are on the CC list for the bug.
https://bugzilla.suse.com/show_bug.cgi?id=1166672 Miroslav Beneš <mbenes@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|FIXED |NORESPONSE -- You are receiving this mail because: You are on the CC list for the bug.
participants (2)
-
bugzilla_noreply＠novell.com -
bugzilla_noreply＠suse.com