[Bug 1206762] New: Gnome Files (Nautilus) hangs (Wait/Force quit) for no obvious reason - but only on a particular user account
http://bugzilla.opensuse.org/show_bug.cgi?id=1206762 Bug ID: 1206762 Summary: Gnome Files (Nautilus) hangs (Wait/Force quit) for no obvious reason - but only on a particular user account Classification: openSUSE Product: openSUSE Tumbleweed Version: Current Hardware: x86-64 OS: Other Status: NEW Severity: Normal Priority: P5 - None Component: GNOME Assignee: gnome-bugs@suse.de Reporter: opensuse@tinku.net QA Contact: qa-bugs@suse.de Found By: --- Blocker: --- Hello Nautilus often hangs when used in a particular user account. The hanging ends with Gnome displaying the Wait/Force Quit dialog box. I tried using the Nautilus Nightly build Flatpak, and it doesn't hang (flatpak install --from https://nightly.gnome.org/repo/appstream/org.gnome.NautilusDevel.flatpakref) I have 2 accounts on my PC. One seems to be able to use Nautilus without hanging, the other has frequent hangs. Regarding the hanging account... Often when I press the Files icon, the cursor changes to a loading spinner for less than a second and then turns back into a normal arrow cursor - Files doesn't open though. After the above happens, if I press the Meta key to show the Gnome Dash, the cursor changes back to a loading spinner. Files doesn't open though. I found an old Ubuntu thread from a few years ago that suggested entering the following in the terminal
killall nautilus nautilus -q
After doing that, I am able to open Gnome Files by clicking it's icon. Sometimes I can use it for more than 5 mins, but often it's less. On occasion I have left my computer running for several hours, with the hanging user account logged in, and when I have used Nautilus after these several hours, I was able to use it for 20 minutes or more. That may be a coincidence though :-D I saw in some chat forums that it may be related to tracker, but I didn't really know what I was looking at regarding journalctl logs (what was normal etc). -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1206762 http://bugzilla.opensuse.org/show_bug.cgi?id=1206762#c1 --- Comment #1 from Ben <opensuse@tinku.net> --- I've found Nautilus will hang without interacting with it after use. I opened up the Nautilus installed from OpenSuse repos, and the Nautilus installed from Gnome's Nightly Flatpak builds. I was looking at the visual differences between the two (shiny icons! :-O) and after a minute or so, the Nautilus from OpenSuse hung, but the Nightly Flatpak one did not. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1206762 http://bugzilla.opensuse.org/show_bug.cgi?id=1206762#c2 --- Comment #2 from hui <sturm-fr@web.de> --- As it works for your other user on the same system, this seems not a general nautilus problem but a broken user profile. Broken user profiles are hard to cure as it is often hard to find the cause. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1206762 http://bugzilla.opensuse.org/show_bug.cgi?id=1206762#c3 Ben <opensuse@tinku.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution|--- |FIXED --- Comment #3 from Ben <opensuse@tinku.net> --- I resolved the issue by deleting: ~/.cache/tracker ~/.cache/tracker3 I'm pretty sure it was the directories in `cache` that I deleted. I kept a copy of the directories in case anyone would like me to do some debugging. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1206762 http://bugzilla.opensuse.org/show_bug.cgi?id=1206762#c1 --- Comment #1 from Ben <opensuse@tinku.net> --- I've found Nautilus will hang without interacting with it after use. I opened up the Nautilus installed from OpenSuse repos, and the Nautilus installed from Gnome's Nightly Flatpak builds. I was looking at the visual differences between the two (shiny icons! :-O) and after a minute or so, the Nautilus from OpenSuse hung, but the Nightly Flatpak one did not. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1206762 http://bugzilla.opensuse.org/show_bug.cgi?id=1206762#c2 --- Comment #2 from hui <sturm-fr@web.de> --- As it works for your other user on the same system, this seems not a general nautilus problem but a broken user profile. Broken user profiles are hard to cure as it is often hard to find the cause. -- You are receiving this mail because: You are on the CC list for the bug.
http://bugzilla.opensuse.org/show_bug.cgi?id=1206762 http://bugzilla.opensuse.org/show_bug.cgi?id=1206762#c3 Ben <opensuse@tinku.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution|--- |FIXED --- Comment #3 from Ben <opensuse@tinku.net> --- I resolved the issue by deleting: ~/.cache/tracker ~/.cache/tracker3 I'm pretty sure it was the directories in `cache` that I deleted. I kept a copy of the directories in case anyone would like me to do some debugging. -- You are receiving this mail because: You are on the CC list for the bug.
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