https://bugzilla.novell.com/show_bug.cgi?id=337665 Summary: Printer out of paper disables printer, needs admin to fix Product: openSUSE 10.3 Version: Final Platform: Other OS/Version: Other Status: NEW Severity: Major Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: com.opensuse@bucksch.org QAContact: jsmeix@novell.com Found By: Customer Reproduction: (typical day-to-day end-user scenario) 1. Put only 2 sheets of paper in your printer, or no paper at all 2. Print a document with 3 pages 3. When printer complains, refill paper 4. Press print again and again and again Actual result: When the printer is out of paper, CUPS automatically disables the printer. You can only reactivate it by going to the CUPS admin console, entering the admin (typically root) password, and enable the printer. Expected result: - When the printer has paper again, the printing of the current job resumes and new jobs are carries out as well. - Or, worse, but far better than now: Only cancel current job, but keep printer active. Importance: This is an extremely common end user scenario. Clueless newbies being out of paper happens all the time. I just had to remote assist my father because of that, and felt embarrassed for Linux. Of course he felt no need to tell me that he once was out of paper, because that's a completely normal and unproblematic situation for him - put paper in and all is well. And he's right: It's a complete non-issue on all other systems I used in the last decade. The first time that happened, it took me *hours* to figure out what happened. I did not imagine that such a simple, temporary problem would permanently disable a printer. You need an admin to recover from "out of paper". It may make sense for a big facility where the printer has its own admin (and that admin can reconfigure CUPS all he wants), but makes no sense at all in the normal desktop situation where you have an average users who doesn't know what "print jobs" are, much less the admin interfaces or root password. The average users are the majority and rely on the default settings, so the default needs to change. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.