https://bugzilla.novell.com/show_bug.cgi?id=337665#c2 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Major |Normal Status|NEW |NEEDINFO Info Provider| |com.opensuse@bucksch.org --- Comment #2 from Johannes Meixner 2007-10-30 01:50:30 MST --- Out of paper works well for my printers - exactly as you expect it to work: Printing stops until one inserts paper, then printing continues. Therefore what happens for you is not the normal case. The crucial questions to find out why it goes wrong for you are: Which printer model? How is it conected? Which CUPS backend do you use? Please attach all in /etc/cups/ and /var/log/cups/error_log to this bug, e.g. as root do tar -czvf /tmp/cups.tgz /etc/cups/* /var/log/cups/error_log and then attach /tmp/cups.tgz to this bug. See http://en.opensuse.org/SDB:CUPS_in_a_Nutshell "The Backends" Usually the backend waits of there is only out of paper. In your case the out of paper situation leads to the unexpected consequence that for the backend it looks like a severe error (i.e. somehow your printer seems to signal the backend that there is a severe error) and then it would be correct to disable further printing until the admin has fixed the severe error. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=337665#c5 Ben Bucksch changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|com.opensuse@bucksch.org | --- Comment #5 from Ben Bucksch 2007-10-30 04:26:53 MST --- I'm using Samsung ML-2010, connected via USB. I saw some strange "usb:/Samsung/ML 2010" URIs, so probably "usb (new)" backend. I use SuSE 10.1, and I don't remember changing settings. The bug is filed against 10.3 due to Jan reporting the same problem there (just that 10.2+ allowes you to change the behaviour, but 10.1 doesn't, to my knowledge). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=337665#c7 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |com.opensuse@bucksch.org --- Comment #7 from Johannes Meixner 2007-10-30 04:40:45 MST --- Does it happens only with your Samsung ML-2010 but not with your HP PSC 1400? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=337665#c9 Ben Bucksch changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|INVALID | --- Comment #9 from Ben Bucksch 2007-10-30 05:40:28 MST --- We barely use the HP, so I don't know whether it happens there. I bought the Samsung ML-2010 specifically for Linux. It's one of the few desktop printers which are officially supported. Don't tell me that it's "not good" either. <quote src="http://en.opensuse.org/SDB:CUPS_in_a_Nutshell#The_Backends"> If the data transmission to the recipient fails (usually after several attempts by the backend), the backend will report an error to the print system (more precisely, to cupsd). The backend decides if and how many attempts make sense before it reports that the data transmission has failed. As further attempts would be futile, cupsd disables printing on the affected queue. After eliminating the cause of the problem, the system administrator must reenable printing with /usr/bin/enable (for CUPS 1.1 - i.e. up to Suse Linux 10.1) or with cupsenable (since CUPS 1.2 - i.e. since openSUSE 10.2)." </quote> The last 2 sentences *are* the bug. If "out of paper" is an error, that would result in the printer being disabled, i.e. the bug. Even when the USB cable was accidentally ripped out (somebody tripped over the cable, or rearranged the printer/computer etc.) and it is plugged back in by the user, he expects it to work again, not to need a root password and re-"enable" a printer in some admin console. In other words, removing the USB cable and adding paper is a normal operation done by normal users and must not need root password, admin consoles or any special action at all.

Automated "Resume" (e.g. when in your casee it might re-appear at the USB after the "paper out") is often asked for on the CUPS mailing list but the answer is always the same:

In that case, the answer is always wrong. The fact that it's often asked should show you that there's something wrong with the software, not the users. As the original description states: Please change the default policy. Average users will just hit the print button again (as you can see from my error log, which accumulated 10 print jobs, because my father kept hitting "print" when nothing happened, which is a normal reaction). Default settings should be for average desktop users, not big sites with remote printers. Big sites can easily change settings, normal users can not, they don't even know the setting. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=337665#c11 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution| |DUPLICATE --- Comment #11 from Johannes Meixner 2007-10-30 06:56:03 MST --- If there was only the "desktop" the right default ErrorPolicy would be relatively easy to find. But we must also have the server systems in mind. Currently we are in compliance with the CUPS upstream defaults and those cannot be too wrong when one has all situations in mind. ErrorPolicy "abort-job" might be annoying even on the desktop, see comment #8 so that ErrorPolicy "retry-job" might be best but this is also annoying if the error happens while a 100 pages job is printed up to page 90 and then because of "retry-job" it is printed again from the beginning. I filed bug #337794 to find a solution. *** This bug has been marked as a duplicate of bug 337794 *** https://bugzilla.novell.com/show_bug.cgi?id=337794 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=337665#c13 Kurt Pfeifle changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |pfeifle@kde.org --- Comment #13 from Kurt Pfeifle 2007-11-27 11:58:09 MST --- Ben Bucksch said: "I bought the Samsung ML-2010 specifically for Linux. It's one of the few desktop printers which are officially supported." What do you mean by "officially" supported? If you mean "supported by the printer vendor", let me tell you that HP provides FOSS drivers (HPLIP), developed in-house, for *all* of their current desktop model portfolio (and most of their past as well). That's not "few"; that alone covers roughly half the market already. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=337665 User linux.news@bucksch.org added comment https://bugzilla.novell.com/show_bug.cgi?id=337665#c15 --- Comment #15 from Ben Bucksch 2009-02-08 17:33:09 MST --- You SuSE guys have the tendency of blaming the user, and being stubborn. This bug, more precisely your incredible reaction to such a basic and serious every day user problem, is a major reason why I consider switching to another distro. I know it doesn't mean much to you. But that in itself is a problem, because soon, there won't be many users left. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.