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Subject: Re: [opensuse] Fresh openSUSE11.1, best approach?
From: Johannes Meixner
Hello,
On Aug 11 18:49 Marco Calistri wrote (shortened):
if you paid for your OpenSuse/Novell, than you are entitled to receive support from the company, this is your right.
Nitpicking and strictly speaking: No.
But: If you paid for support for whatever product, than you are entitled to receive support from the company or organization which actually provides the support.
For example you may have paid for whatever kind of distribution of openSUSE (e.g. you got it via whatever kind of web-shop or as a special edition of a computer magazine or whatever). Then this might not include any payment for any kind of support.
For example you may have paid for whatever kind of distribution of openSUSE which includes whatever kind of support via whatever kind of third-party support company/organization.
In short: View the documentation from where you got your particular openSUSE distribution regarding the individual exact terms for support.
Kind Regards Johannes Meixner
Thanks Johannes for these clarifications; I thought it was a simpler matter: You paid for the distro = you get support You get the distro for free = you don't get support BR, - -- Marco Calistri <amdturion> FORD: Fix Often, Repair Daily -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkqCx6wACgkQi4zJuA3lyFeLLwCfSFgrS7JT65UgmhG/yqidzGKZ QkUAn1/N1BHH22t0HXRLB7vRzVfG7TXU =vXHW -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org