how to update the firmware under Linux
-------- Original Message --------
Subject: RE: HP dvd640e DVD Writer e-mail support~
Date: Fri, 15 Aug 2008 21:17:07 +0000
From: Ballinger, Kerwyn L
To: dahechler@charter.net
References:
-----Original Message-----
From: On Behalf Of Ballinger, Kerwyn L
Sent: Friday, August 15, 2008 9:33 AM
To: 'dahechler@charter.net'
Subject: Re: HP dvd640e DVD Writer e-mail support~
Hello Duane,
My name is Kerwyn Ballinger and I work in the HP division that produces the aftermarket DVD Writer such as the dvd640e that you submitted a question under. I am the current product engineer responsible for these products. Aftermarket DVD Writers are purchased in the retail market and should not be confused with DVD Burners pre-installed in PC and Workstation systems (we call these line-fit drives).
After reading your question, it appears to me that you are mistaking my aftermarket DVD Writers with line-fit DVD Burners in Linux systems. I do not support Linux with my aftermarket DVD Writer products. So, the answer to your question is that I am not planning to have a Linux compatible firmware update utility for any of my aftermarket DVD Writers.
Could you be confusing line-fit DVD Burners with my aftermarket products? My advice would be to visit the support page for the HP Linux PC/Workstation model you have and look for the applicable update utility. If you have any additional questions, please feel free to contact me. My contact information is in my signature block.
Thank You,
Kerwyn L. Ballinger
Hewlett-Packard Company
Aftermarket Accessories Business
Current Product Engineering
3404 East Harmony Road
Building 5 Lower
Fort Collins, Colorado 80528
970.898.3187
kerwyn.ballinger@hp.com
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