On Mon, 19 Mar 2001 11:33:30 -0800, Ralph De Witt said: | -----BEGIN PGP SIGNED MESSAGE----- | Hash: SHA1 | | On Monday 19 March 2001 12:02, you wrote: | > Hello all, | > | > Can some of the SuSE'ers please comment on how Support is doing? | > I requested installation support 2 weeks ago on 7.1, but I only get | > automated messages. It seems *very* quite over there... | > | > Thanks, | Hi: | I did the phone in thing and got good results after waiting for around 10 to | 15 minutes. My email problem still has not seen any responses from a tech, | just the one automated message. This leads me to believe they are short of | tech's to handle it all. I just hope this is temporary. What good is the | sixty or nintey day install support when it take the better part of that to | get one answer? | | Ralph Indeed. And for me (and probably for a lot of others) it is not really an option to make abroad phone calls, so there... :-( -- ---------------------------------------------------- Koos Pol T: +31 20 3116122 Systems Administrator F: +31 20 3116200 Compuware Europe B.V. E: koos_pol@nl.compuware.com Amsterdam PGP public key available