On Sat, Feb 03, 2001 at 04:33:49PM +0200, Togan Muftuoglu wrote:
Cliff Sarginson wrote:
On Sat, Feb 03, 2001 at 03:36:49PM +0200, Togan Muftuoglu wrote:
- The installation program defualts to Dutch (no big deal change it) - 60 days worthless support instead of 90
How do you define a worthfull support ?
Answers to questions. Not silence, wrong information, or contradictory information.
In my point of view this is not a definition which is objective. this is a subjective emotional feeling of not getting back what you wanted in your personal expectation
It is not subjective, it is factual. Objectively I either got an answer or did not. Subjectivity implies opinion, it is not my opinion that I got no, wrong or contradictory answers. That happened. I suggest you look up what subjective/objective means.
I like the Suse distribution, but let's not be romantic about their aspirations. They take no notice of any complaints or suggestions anyway.
Wrong again.. If you send the complaints and suggestions to the correct address, things do happen. I've seen it before, and I'm sure it will happen again.
I have never experienced this. I have made suggestions (in a polite way), I received one response, which was a "we have such good press in germany" type response.
Depends what you have asked or said as the statement or question
I asked for clarifications. I didn't ask them to suggest a name for my cat.
I totally agree if you are complaining here which means in my point of view creating public gossip expecting a result is very unlikely. Try sending it to feedback@suse.de and see what happens ?
here is one I got back
Dear Mr. Muftuoglu,
So I can positively say feedback@suse.de works
In this case fot you. In my case not. So what does it depend on ? The way the wind is blowing ?
I am not complaining about the price, I am complaining about the Personal/Professional strategy. It creates a line for bean-counters to count more beans, not to reflect the richness of Linux/GNU distributions.
If you are not then do the ftp and you have the same software except thepay series IIRC no printed manual no support (whih you have defined as worthless ?) So what's the catch I do not get it
The printed manual is very good .. I suggested to Suse, politely, that in all honesty they should define the terms of their support on the Box they sell it in. It is buried in the manual what it is. For example, if you re-compile your kernel, you do not get support.
I agree on the point that it should be in a visible location where the customer can see before buying and opening the package. Yet its implementation depends on the logistics of your box priniting startegy. Maybe in the future releases we may see that it is also defined on the box.
Errm, logistics dependent ? No it isn't, they pay someone to design the box, all they need to say is, "please make it clear what support we provide within the purchase price."
I am quite happy for Suse to so whatever they like. I have a choice to buy it or not, of course. But since I use it I have also the right to comment on their business practises and the misleading marketing. I have paid for that right.
I disagree on that point you have paid to use the ease of packing and interoperatibility of varios packages with additional patches where they have been tested before being provided to the customer. On the other hand you do have to complain, comment suggest about the business practices of a company. However I would not take it as granted someone will listen my comments on the way they run their business on the fact that I am a customer. If it was the case the I was providing a consultation service to the company on their request than again it is up to ther management board to consider the suggestions that I would be making as a consultant.
I am sorry, I buy something, anything, I have certain expectations that come with any kind of purchase. Those expectations can initially only be based on what the company says about the product. And the packages have not all been tested before, they have been packaged, yes. Actually I don't expect them to test 1500 software packages in every posible combination. That would be unreasonable even for me to demand ! However when I report a problem with a package installation (as I have done) I did not receive a "thank you we will look into it", I got a "we cannot be expected to know every package inside out" type reply. One complainee one this list even said that he got a reply to an enquiry about sendmail from a Suse support person that "he didn't know anything about sendmail". Cliff