On 2020-04-23 T 23:03 +0200 Stefan Seyfried wrote:
Am 23.04.20 um 20:18 schrieb James Mason:
While getting a new version in place would be a major challenge, because of the promise of compatiblity, getting problems fixed shouldn't be any more difficult than filing a bugzilla entry, on the SLE product,
Even as a big customer, there is no way you can file a bug for SLE.
Guess I need to clarify this: The way for customers is to file a service request ("SR") with SUSE's support organization. The support people help to sort service requests, pre-qualify them (e.g. differentiate between user error, packaging error, software bug), and then hand it over to bugzilla.
(Funny that one always has to explain this to SUSE people ;-))
I actually usually file my bugs (often complete with patches ;)) against Factory / Leap and then complain to our DSE that I wan that same fix also in SLES12-SP{12345} and SLES15+.
This is an unusual approach, but ok if your DSE agreed.
explaining the bug, and being willing to supply supporting information upon request.
No way for a SLES customer, no matter how big the contract. Only some partners may file SLE bugs.
Also those partners have their specific SUSE internal proxy for help pre-qualifying issues. However, as said already: in parallel to the proposal to "Close the Leap Gap" we are also reviewing how we can optimize and open up or bug handling and processes, and make things easier. Hope this helps. So long - MgE -- Matthias G. Eckermann, Director Product Management Linux Platforms SUSE Software Solutions Germany GmbH - Maxfeldstr. 5 - 90409 Nürnberg (HRB 36809, AG Nürnberg) Geschäftsführer: Felix Imendörffer -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org