* Simon Lees
Hello everyone,
Firstly I am cross posting this across a number of mailinglists because this post affects several, but I would ask that you keep your replies / feedback on the openSUSE project list as not to fragment discussion.
It has been raised with the board by several members of the community that some of our mailinglists have not been working as effectively as we would like. As such and as raised in our annual discussion with the community during the conference, the board has decided to take a couple of steps that we hope will resolve these issues or that will at least be a starting point in resolving these issues.
Firstly we have created a new opensuse-support@o.o mailing list, we as the board felt that in the transition from factory -> tumbleweed in particular the change in role for opensuse@o.o did not work well and in many cases there was an attitude that factory/tumbleweed issues should still be posted on the factory mailing list. As such we have created the support mailing list to help clarify these changes in policy that we don't believe worked when we tried to change them last time. In short we would like you to use opensuse-support@o.o whenever you require support whether it is for Tumbleweed, Leap (regardless of whether you are using a Leap beta or not) or any other project under the openSUSE umbrella.
This brings us to the next issue, posting bugs / bug reports on mailing lists rather then bugzilla. This is a practice we would like to see stopped and we will be gently reminding people if they continue posting bugs on mailinglists, this especially includes if a package / application breaks when updating tumbleweed / leap (including beta's). We would ask that you search for your issue prior to reporting but in case you accidentally report a duplicate bug its easy for us to mark it as such, also if you report something that is intentional and not a bug it doesn't take long to mark it as such, so if in doubt file a bug rather then posting to a mailing list, there is useful information for filing bugs at the following links [1][2]. But if you are really stuck with trying to file your bug the friendly people at opensuse-support@o.o can support you through the process.
The board hopes that with the changes outlined above the contents of the opensuse-factory@o.o will go back to just being general distro development discussion so if your post to openSUSE factory is something other then that think twice about where the more appropriate place to post is. The new tumbleweed snapshots will continue to be posted to factory but we would ask you do not reply to them in order to report issues / bugs. If a bug is reported that a package maintainer believes will cause significant issues for most tumbleweed users ie not being able to boot / login or severe data loss we still invite the maintainer to post a warning to opensuse-factory but such issues happen very rarely and as such we don't expect to see many such posts.
The board has decided that it would like to see how well these changes work before deciding to add / remove / change openSUSE's mailing lists further. Although we have discussed several other possibilities that we could also try in the future.
1. https://en.opensuse.org/openSUSE:Bug_reporting_FAQ 2. https://en.opensuse.org/openSUSE:Submitting_bug_reports
and what if anything will you do with the opensuse@o.o list, merge opensuse-offtopic into it? not a lot of difference any more. and w/o addiding moderation, how do you expect the new opensuse-support list to differ from the current opensuse list? -- (paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri http://en.opensuse.org openSUSE Community Member facebook/ptilopteri Registered Linux User #207535 @ http://linuxcounter.net Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org To contact the owner, email: opensuse-project+owner@opensuse.org