On Mon, Nov 16, 2009 at 1:36 PM, dale ritchey
What I,m trying to say does this guy even know how to operate a compue
I assume you're using the term "guy" inclusively, as I believe the
author is a woman. Judging by her bio, I'd say she probably does know
"how to operate a compue" and even a computer too!
http://www.oreillynet.com/pub/au/2654
When working with press and reviewers, I would recommend assuming that
just because they have a bad experience with the software does not
indicate that the reviewer is less competent. Maybe they are. More
likely, they have a testing rig that doesn't work well with the
distro.
And, even if the reviewer *is less competent (which I am not for a
moment suggesting in this case) you're still not going to do yourself
or the project any favors by suggesting that a bad review is because
the reviewer is not good at what they do.
If you're *very lucky, the reviewer in question is professional enough
to ignore being slammed. If you're unlucky, the reviewer will either
review the next release with a grudge, or pass it by altogether.
Either way, the project loses.
This is exactly the kind of situation openSUSE deals with every day as
a "product." It isn't the user's job to be "fair" to openSUSE -- it's
the project's job to deliver something that "just works." If it
doesn't "just work" it's a reviewer's job to say so.
Some of the dings in the review seem a bit unfair, but this is exactly
the sort of experience some users will run into (apparently) and
attributing that only to the competence of the reviewer is a very bad
idea.
Best,
Zonker
--
Joe 'Zonker' Brockmeier