[Bug 843508] scanning applications (like xsane) don't show HP 2400 Scanjet

https://bugzilla.novell.com/show_bug.cgi?id=843508 https://bugzilla.novell.com/show_bug.cgi?id=843508#c3 Per Jessen changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|per@computer.org | --- Comment #3 from Per Jessen 2013-10-02 19:13:56 UTC --- (In reply to comment #1)

Does "scanimage -L" show your HP 2400 Scanjet scanner? Run it both as root and as normal user.

As a normal user, it doesn't show. As root: office11:~ # scanimage -L device `genesys:libusb:003:002' is a Hewlett Packard ScanJet 2400c flatbed scanner

Please provide debugging information as described in "Trouble-Shooting (Debugging)" at http://en.opensuse.org/SDB:Configuring_Scanners

I'll get back to this tomorrow.

I assume the "HP 2400 Scanjet" is actually a "HP ScanJet 2400C" USB scanner with USB IDs 0x03f0/0x0a01 as listed at http://www.sane-project.org/cgi-bin/driver.pl?manu=&model=&bus=any&v=03f0&p=0a01

Correct.

Is it perhaps connected to a USB 3.0 port at the computer?

Nope, the system doesn't have a USB 3.0 port. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.