[opensuse] Epson Scanner V500 Isn't Detected
Hi, I installed Opensuse 42.2 on a computer that I finished building the other day. I am using KDE 5.8.6-7.1 as the desktop environment. I am trying to install an Epson Perfection V500 Photo Scanner that I have used for maybe 7 years on my previous desktop computer using various Opensuse versions starting with 12.something up to 42.2, with the Epson iscan installation software for this scanner. The version of this software is iscan-bundle-1.0.4.x64.rpm But the scanner won't install on this computer using yast; here's the details. In yast in the Scanner Configuration window, it shows the following: Driver Scanner epkowa No scanner recognized by this driver Not Configured Epson Scanner USB scanner (vendor=0x04b8 [EPSON Scanner] at libusb:001:015 epkowa is the driver I use for this scanner, and is supplied by the iscan driver bundle. It has always recognized the scanner in the past. I downloaded the latest version of the iscan driver bundle from Epson and it installs all the required software to run the scanner using a shell script. If I try to configure the scanner using Yast2, it autoselects Epson Perfection V500 Photo in the Scanner Models dialog box. I then click "Next," and a dialog box informs me "Possibly Problematic Driver The epkowa driver may cause problems on 64-bit x86_64 architecture. Selecting "Continue," Yast does it's thing, and promptly brings me back to the Scanner Configuration window with the same results as I have shown above. What I've tried: 1. Multiple tries of reinstalling the driver software via the shell script. 2. Regressing to earlier versions of the driver software. 3. Trying the 32-bit architecture driver software . 4. Moving the USB cable on the computer from USB3 to USB2 ports 5. Disconnecting the Scanner USB cable from the USB Hub and connecting it directly to the back of the computer, using both the USB3 and USB2 ports. In all cases, the scanner is not recognized. As a final note, yes, the scanner power is on. I would appreciate some help to get the scanner working. Thanks, Mark -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 18/06/17 23:39, Mark Misulich wrote:
Hi, I installed Opensuse 42.2 on a computer that I finished building the other day. I am using KDE 5.8.6-7.1 as the desktop environment. I am trying to install an Epson Perfection V500 Photo Scanner that I have used for maybe 7 years on my previous desktop computer using various Opensuse versions starting with 12.something up to 42.2, with the Epson iscan installation software for this scanner. The version of this software is iscan-bundle-1.0.4.x64.rpm
But the scanner won't install on this computer using yast; here's the details.
In yast in the Scanner Configuration window, it shows the following:
Driver Scanner epkowa No scanner recognized by this driver Not Configured Epson Scanner USB scanner (vendor=0x04b8 [EPSON Scanner] at libusb:001:015
epkowa is the driver I use for this scanner, and is supplied by the iscan driver bundle. It has always recognized the scanner in the past. I downloaded the latest version of the iscan driver bundle from Epson and it installs all the required software to run the scanner using a shell script.
If I try to configure the scanner using Yast2, it autoselects Epson Perfection V500 Photo in the Scanner Models dialog box. I then click "Next," and a dialog box informs me "Possibly Problematic Driver The epkowa driver may cause problems on 64-bit x86_64 architecture. Selecting "Continue," Yast does it's thing, and promptly brings me back to the Scanner Configuration window with the same results as I have shown above.
What I've tried: 1. Multiple tries of reinstalling the driver software via the shell script.
2. Regressing to earlier versions of the driver software.
3. Trying the 32-bit architecture driver software .
4. Moving the USB cable on the computer from USB3 to USB2 ports
5. Disconnecting the Scanner USB cable from the USB Hub and connecting
it directly to the back of the computer, using both the USB3 and USB2 ports.
In all cases, the scanner is not recognized. As a final note, yes, the scanner power is on.
I would appreciate some help to get the scanner working.
Thanks, Mark
I don't know anything about Epson devices under Linux. But is the 'iscan driver bundle' different from this iscan package on OBS? https://software.opensuse.org/package/iscan -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2017-06-19 at 00:12 +0200, gumb wrote:
I don't know anything about Epson devices under Linux. But is the 'iscan driver bundle' different from this iscan package on OBS? https://software.opensuse.org/package/iscan
There is an iscan package in yast, here is the description: iscan - simple, easy to use scanner utility for EPSON scanners Image Scan! is a graphical scanner utility for people that do not need all the bells and whistles provided by several of the other utilities out there (xsane, QuiteInsane, Kooka). At the moment it only supports SEIKO EPSON scanners and all-in-ones. However, the scanner driver it provides can be used by any other SANE standard compliant scanner utility. Note that several scanners require a non-free plugin before they can be used with this software. The bundle from Epson provides the iscan, plus the driver epkowa, some non-free plugins, iscan data package, and a network plugin (As I understand it). But I tried the OBS package, and it has made no difference. The scanner is still not recognized. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 06/18/2017 07:47 PM, Mark Misulich wrote:
On Mon, 2017-06-19 at 00:12 +0200, gumb wrote:
I don't know anything about Epson devices under Linux. But is the 'iscan driver bundle' different from this iscan package on OBS? https://software.opensuse.org/package/iscan
There is an iscan package in yast, here is the description:
iscan - simple, easy to use scanner utility for EPSON scanners
Image Scan! is a graphical scanner utility for people that do not need all the bells and whistles provided by several of the other utilities out there (xsane, QuiteInsane, Kooka). At the moment it only supports SEIKO EPSON scanners and all-in-ones. However, the scanner driver it provides can be used by any other SANE standard compliant scanner utility. Note that several scanners require a non-free plugin before they can be used with this software.
The bundle from Epson provides the iscan, plus the driver epkowa, some non-free plugins, iscan data package, and a network plugin (As I understand it).
But I tried the OBS package, and it has made no difference. The scanner is still not recognized.
In PCLOS, there is a file, /etc/sane.d/dll.conf. In it there are two entries for Epson. It is necessary to COMMENT OUT epson and comment in epson2. Don't know if that's the problem in your system, but at least look and see. (A # in front of the line comments it out. Remove the # from in front of epson2.) --doug -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Sun, 2017-06-18 at 20:11 -0500, Doug wrote:
On 06/18/2017 07:47 PM, Mark Misulich wrote:
In PCLOS, there is a file, /etc/sane.d/dll.conf. In it there are two entries for Epson. It is necessary to COMMENT OUT epson and comment in epson2. Don't know if that's the problem in your system, but at least look and see. (A # in front of the line comments it out. Remove the # from in front of epson2.)
--doug
Thanks Doug, I tried your suggestion of uncommenting Epson2, but it only added another driver to the list in the Yast Scanner configuration window showing that it didn't recognize the scanner. I then re-commented Epson2 and uncommented Epson. Same result. I looked for epkowa in the list to see if I could uncomment it, but there is no epkowa listed in /etc/sane.d/dll.conf. I looked around in /etc/sane.d and found /etc/sane.d/epkowa.conf Here is what I found in it: # For any USB scanner not known to the backend (yet), you may, at your # own peril(!!), force the backend to recognise and use it via libusb. # You can do so by the following configuration command: # # usb <USB vendor ID> <USB product ID> # # SEIKO EPSON's USB vendor ID is '0x04b8' (without quotes). In order # to find the USB product ID, use lsusb(1). # A sample configuration for the Epson Perfection 1650 (Epson GT-8200), # which has a product ID of 0x0110, would look as follows: # #usb 0x04b8 0x0110 I used lsusb to find this Bus 001 Device 007: ID 04b8:0130 Seiko Epson Corp. GT-X770 [Perfection V500] I added this line to the epkowa.conf usb 0x04b8 0x0130 Now in the Yast Scanner Configuration window, I get Driver Scanner epkowa Epson (unknown model) at epkowa:usb:001:007 Not Configured EPSON Scanner USB scanner (vendor=0x04b8[EPSON], product=0x0130 [EPSON Scanner]) at libusb:001:007 Then I added this to the dll.conf epkowa I got the same result in the Yast Scanner Configuration window as above. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 19/06/17 12:20, Mark Misulich wrote:
On Sun, 2017-06-18 at 20:11 -0500, Doug wrote:
On 06/18/2017 07:47 PM, Mark Misulich wrote:
In PCLOS, there is a file, /etc/sane.d/dll.conf. In it there are two entries for Epson. It is necessary to COMMENT OUT epson and comment in epson2. Don't know if that's the problem in your system, but at least look and see. (A # in front of the line comments it out. Remove the # from in front of epson2.)
--doug Thanks Doug,
I tried your suggestion of uncommenting Epson2, but it only added another driver to the list in the Yast Scanner configuration window showing that it didn't recognize the scanner. I then re-commented Epson2 and uncommented Epson. Same result.
Those entries in that file have nothing to do with the problem. However, when you install the sane/epkowa driver 'epkowa' is inserted at the _end_ of that file. [pruned] BC -- Government has become a committee for managing the affairs of the rich. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2017-06-19 at 12:38 +1000, Basil Chupin wrote:
On 19/06/17 12:20, Mark Misulich wrote:
On Sun, 2017-06-18 at 20:11 -0500, Doug wrote:
Those entries in that file have nothing to do with the problem. However, when you install the sane/epkowa driver 'epkowa' is inserted at the _end_ of that file.
Thanks for checking on that detail, epkowa is at the end of the list (bottom) of the dll.conf file. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 19/06/17 07:39, Mark Misulich wrote:
Hi, I installed Opensuse 42.2 on a computer that I finished building the other day. I am using KDE 5.8.6-7.1 as the desktop environment. I am trying to install an Epson Perfection V500 Photo Scanner that I have used for maybe 7 years on my previous desktop computer using various Opensuse versions starting with 12.something up to 42.2, with the Epson iscan installation software for this scanner. The version of this software is iscan-bundle-1.0.4.x64.rpm
But the scanner won't install on this computer using yast; here's the details.
I know that this is one of those "But it works for me" posts :-) but I have the Epson Perfection V550 Photo and I had no hassles in installing it in Leap 42.2. This may not help but try two things: remove the iscan/epkowa driver and re-install; but after installation switch off the computer, let it stand for a minute or so then reboot. I had trouble with another app. which I had just installed but it was nowhere to be seen -- until I rebooted the desktop after which its icon appeared and the app. worked. As I said, just a thought which may work... (BTW, isn't there something in the instructions about how to install the Epson where you install the driver first and _before_ switching the scanner on? relying on memory here so probably wrong in what I just said.) BC -- Government has become a committee for managing the affairs of the rich. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
The version of this
software is iscan-bundle-1.0.4.x64.rpm
But the scanner won't install on this computer using yast; here's the details.
I know that this is one of those "But it works for me" posts :-) but I have the Epson Perfection V550 Photo and I had no hassles in installing it in Leap 42.2. I could write the same post regarding my previous computer.
This may not help but try two things: remove the iscan/epkowa driver and re-install; but after installation switch off the computer, let it stand for a minute or so then reboot. I tried it, unfortunately that isn't the solution. It still didn't recognize the scanner.
I had trouble with another app. which I had just installed but it was nowhere to be seen -- until I rebooted the desktop after which its icon appeared and the app. worked. As I said, just a thought which may work... I have the iscan package installed, which is just a scanning program. The package icon is in the start menu, and I can start the program. But it also says that there is no scanner.
(BTW, isn't there something in the instructions about how to install the Epson where you install the driver first and _before_ switching the scanner on? relying on memory here so probably wrong in what I just said.) Well, if there is I didn't find it originally, and I just reviewed it again without seeing that. As far as I can see, there are no instructions at all in that regard. But it makes sense to give it a shot, so I did remove the driver, reinstalled it with the scanner power off, and then tried to configure the scanner in yast. But I still get
On Mon, 2017-06-19 at 09:02 +1000, Basil Chupin wrote: the same result, the driver isn't recognizing the scanner. Could this be something that has to be changed in the BIOS to make it work?
BC
-- Government has become a committee for managing the affairs of the rich.
-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 19/06/17 10:55, Mark Misulich wrote:
On Mon, 2017-06-19 at 09:02 +1000, Basil Chupin wrote:
The version of this
software is iscan-bundle-1.0.4.x64.rpm
But the scanner won't install on this computer using yast; here's the details. I know that this is one of those "But it works for me" posts :-) but I have the Epson Perfection V550 Photo and I had no hassles in installing it in Leap 42.2. I could write the same post regarding my previous computer.
I hadn't read this list but saw your msg in my Inbox so replied to you directly but now will repeat what I said privately :-). As I indicated, I missed this until now but it appears that the version of iscan/eplowa you mention above is an old version. I have installed verson 2.30.2-2 from Epson site itself (Epson took over Avasys). [prune]
Could this be something that has to be changed in the BIOS to make it work?
Not that I am aware of. Certainly nothing in my BIOS I had to fiddle with. Someone may mention that you may need to set something in the Group option in Yast's Security and Users section but I don't have anything set there so that would not be an answer. But there is the setting in (KDE) System Settings "Removable Storage" which you would have already looked at so there is no need to mention this one :-). I know that it is a sill question, but the scanner is in working order, right? :-) BC -- Government has become a committee for managing the affairs of the rich. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Mon, 2017-06-19 at 12:32 +1000, Basil Chupin wrote:
On 19/06/17 10:55, Mark Misulich wrote:
On Mon, 2017-06-19 at 09:02 +1000, Basil Chupin wrote:
The version of this
software is iscan-bundle-1.0.4.x64.rpm
I hadn't read this list but saw your msg in my Inbox so replied to you directly but now will repeat what I said privately :-).
As I indicated, I missed this until now but it appears that the version of iscan/eplowa you mention above is an old version. I have installed verson 2.30.2-2 from Epson site itself (Epson took over Avasys).
[prune]
The iscan bundle is 1.0.4, and includes the iscan scanner gui program. My iscan program is 2.30.3-9*
Could this be something that has to be changed in the BIOS to make it work?
Not that I am aware of. Certainly nothing in my BIOS I had to fiddle with.
Someone may mention that you may need to set something in the Group option in Yast's Security and Users section but I don't have anything set there so that would not be an answer.
But there is the setting in (KDE) System Settings "Removable Storage" which you would have already looked at so there is no need to mention this one :-).
I know that it is a sill question, but the scanner is in working order, right? :-)
Yes, it's working, just not on this computer. I just switched out the old box for the new, and hooked it up the same as the old box. Now the scanner isn't working on the new box with the same operating system (42.2). The new box is a multiboot, with Win7 and 42.2. The scanner works on Win7, not on 42.2 on the new box. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 19/06/17 12:39, Mark Misulich wrote:
On 19/06/17 10:55, Mark Misulich wrote:
On Mon, 2017-06-19 at 09:02 +1000, Basil Chupin wrote:
The version of this
software is iscan-bundle-1.0.4.x64.rpm
I hadn't read this list but saw your msg in my Inbox so replied to you directly but now will repeat what I said privately :-).
As I indicated, I missed this until now but it appears that the version of iscan/eplowa you mention above is an old version. I have installed verson 2.30.2-2 from Epson site itself (Epson took over Avasys).
[prune]
The iscan bundle is 1.0.4, and includes the iscan scanner gui program. My iscan program is 2.30.3-9*
Could this be something that has to be changed in the BIOS to make it work? Not that I am aware of. Certainly nothing in my BIOS I had to fiddle with.
Someone may mention that you may need to set something in the Group option in Yast's Security and Users section but I don't have anything set there so that would not be an answer.
But there is the setting in (KDE) System Settings "Removable Storage" which you would have already looked at so there is no need to mention this one :-).
I know that it is a sill question, but the scanner is in working order, right? :-) Yes, it's working, just not on this computer. I just switched out the
On Mon, 2017-06-19 at 12:32 +1000, Basil Chupin wrote: old box for the new, and hooked it up the same as the old box. Now the scanner isn't working on the new box with the same operating system (42.2). The new box is a multiboot, with Win7 and 42.2. The scanner works on Win7, not on 42.2 on the new box.
Ummm, I have trouble in getting my printer to work on the network (so that my wife can also use it) but the printer is not recognised in Yast. I am wondering if your scanner is similarly affected? BC -- Government has become a committee for managing the affairs of the rich. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-06-19 04:39, Mark Misulich wrote:
On Mon, 2017-06-19 at 12:32 +1000, Basil Chupin wrote:
I know that it is a sill question, but the scanner is in working order, right? :-)
Yes, it's working, just not on this computer. I just switched out the old box for the new, and hooked it up the same as the old box. Now the scanner isn't working on the new box with the same operating system (42.2). The new box is a multiboot, with Win7 and 42.2. The scanner works on Win7, not on 42.2 on the new box.
Is the new box multiboot? If so, try it in Windows. That procedure will verify the hardware in the new computer. Maybe you did that already and I misunderstood. :-? -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
On Tue, 2017-06-20 at 12:42 +0200, Carlos E. R. wrote:
On 2017-06-19 04:39, Mark Misulich wrote:
On Mon, 2017-06-19 at 12:32 +1000, Basil Chupin wrote:
I know that it is a sill question, but the scanner is in working order, right? :-)
Yes, it's working, just not on this computer. I just switched out the old box for the new, and hooked it up the same as the old box. Now the scanner isn't working on the new box with the same operating system (42.2). The new box is a multiboot, with Win7 and 42.2. The scanner works on Win7, not on 42.2 on the new box.
Is the new box multiboot? If so, try it in Windows. That procedure will verify the hardware in the new computer.
Maybe you did that already and I misunderstood. :-? Hi Carlos, yes, I did that and reported on it in an earlier post. But it is easy to get lost in all the posts that have gone on since I opened this thread. The box is a multiboot with Win7 (so I can do my taxes once a year) other than that I would just have it as a straight linux box. The epson scanning software on Win7 works, the scanner works, and the Epson Windows scanning software is light-years ahead of the linux scanning software. But most of the stuff I scan doesn't need exotic software anyways, so the xsane program fulfills my needs.
Mark -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
* Mark Misulich <munguanaweza@gmail.com> [06-18-17 17:39]:
Hi, I installed Opensuse 42.2 on a computer that I finished building the other day. I am using KDE 5.8.6-7.1 as the desktop environment. I am trying to install an Epson Perfection V500 Photo Scanner that I have used for maybe 7 years on my previous desktop computer using various Opensuse versions starting with 12.something up to 42.2, with the Epson iscan installation software for this scanner. The version of this software is iscan-bundle-1.0.4.x64.rpm
But the scanner won't install on this computer using yast; here's the details.
just to see what your computer does see, unplug the scanner plug the scanner in immediately run: dmesg -T | tail -n 20 should show what or if the computer is seeing the device. you will be able to tell. -- (paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri http://en.opensuse.org openSUSE Community Member facebook/ptilopteri Registered Linux User #207535 @ http://linuxcounter.net Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Sun, 2017-06-18 at 21:06 -0400, Patrick Shanahan wrote:
* Mark Misulich <munguanaweza@gmail.com> [06-18-17 17:39]:
just to see what your computer does see,
unplug the scanner plug the scanner in immediately run: dmesg -T | tail -n 20
should show what or if the computer is seeing the device. you will be able to tell. -- Here is the readout: dmesg -T | tail -n 20 [Sun Jun 18 20:36:59 2017] usb 1-6.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [Sun Jun 18 20:36:59 2017] usb 1-6.3: Product: EPSON Scanner [Sun Jun 18 20:36:59 2017] usb 1-6.3: Manufacturer: EPSON [Sun Jun 18 20:38:42 2017] fuse init (API version 7.23) [Sun Jun 18 20:38:42 2017] SFW2-INext-DROP-DEFLT IN=eth0 OUT= MAC=1c:1b:0d:f6:51:56:00:13:46:f0:d5:74:08:00 SRC=192.168.0.1 DST=192.168.0.103 LEN=378 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=2221 DPT=56348 LEN=358 [Sun Jun 18 20:38:42 2017] SFW2-INext-DROP-DEFLT IN=eth0 OUT= MAC=1c:1b:0d:f6:51:56:00:13:46:f0:d5:74:08:00 SRC=192.168.0.1 DST=192.168.0.103 LEN=378 TOS=0x00 PREC=0x00 TTL=64 ID=0 DF PROTO=UDP SPT=2221 DPT=56348 LEN=358 [Sun Jun 18 20:43:31 2017] usb 1-6.3: USB disconnect, device number 5 [Sun Jun 18 20:44:53 2017] usb 1-6.3: new full-speed USB device number 6 using xhci_hcd [Sun Jun 18 20:44:54 2017] usb 1-6.3: not running at top speed; connect to a high speed hub [Sun Jun 18 20:44:54 2017] usb 1-6.3: New USB device found, idVendor=04b8, idProduct=0130 [Sun Jun 18 20:44:54 2017] usb 1-6.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [Sun Jun 18 20:44:54 2017] usb 1-6.3: Product: EPSON Scanner [Sun Jun 18 20:44:54 2017] usb 1-6.3: Manufacturer: EPSON [Sun Jun 18 20:58:37 2017] usb 1-6.3: USB disconnect, device number 6 [Sun Jun 18 21:38:42 2017] usb 1-6.3: new full-speed USB device number 7 using xhci_hcd [Sun Jun 18 21:38:42 2017] usb 1-6.3: not running at top speed; connect to a high speed hub [Sun Jun 18 21:38:42 2017] usb 1-6.3: New USB device found, idVendor=04b8, idProduct=0130 [Sun Jun 18 21:38:42 2017] usb 1-6.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [Sun Jun 18 21:38:42 2017] usb 1-6.3: Product: EPSON Scanner [Sun Jun 18 21:38:42 2017] usb 1-6.3: Manufacturer: EPSON
-- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
* Mark Misulich <munguanaweza@gmail.com> [06-18-17 22:24]:
On Sun, 2017-06-18 at 21:06 -0400, Patrick Shanahan wrote:
* Mark Misulich <munguanaweza@gmail.com> [06-18-17 17:39]:
just to see what your computer does see,
unplug the scanner plug the scanner in immediately run: dmesg -T | tail -n 20
should show what or if the computer is seeing the device. you will be able to tell. -- Here is the readout: dmesg -T | tail -n 20 [Sun Jun 18 20:36:59 2017] usb 1-6.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [Sun Jun 18 20:36:59 2017] usb 1-6.3: Product: EPSON Scanner [Sun Jun 18 20:36:59 2017] usb 1-6.3: Manufacturer: EPSON [Sun Jun 18 20:38:42 2017] fuse init (API version 7.23)
ok, there is no doubt you computer recognizes the scanner and you say you have properly installed epson iscan 1.04 https://www.linuxliteos.com/forums/printing-and-scanning/unable-to-get-epson... describes a successful install but iscan version number do not look right. the conversations is dated December last, so might help you. -- (paka)Patrick Shanahan Plainfield, Indiana, USA @ptilopteri http://en.opensuse.org openSUSE Community Member facebook/ptilopteri Registered Linux User #207535 @ http://linuxcounter.net Photos: http://wahoo.no-ip.org/piwigo paka @ IRCnet freenode -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2017-06-19 04:50, Patrick Shanahan wrote:
* Mark Misulich <> [06-18-17 22:24]:
On Sun, 2017-06-18 at 21:06 -0400, Patrick Shanahan wrote:
* Mark Misulich <> [06-18-17 17:39]:
just to see what your computer does see,
unplug the scanner plug the scanner in immediately run: dmesg -T | tail -n 20
should show what or if the computer is seeing the device. you will be able to tell.
Here is the readout: dmesg -T | tail -n 20 [Sun Jun 18 20:36:59 2017] usb 1-6.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [Sun Jun 18 20:36:59 2017] usb 1-6.3: Product: EPSON Scanner [Sun Jun 18 20:36:59 2017] usb 1-6.3: Manufacturer: EPSON [Sun Jun 18 20:38:42 2017] fuse init (API version 7.23)
ok, there is no doubt you computer recognizes the scanner and you say you have properly installed epson iscan 1.04
Being a little pedantic, I would not say "recognizes". It does indeed see it and list what it is, but that is a piece of the USB standard: just a question of reading two numbers on the output and looking them up in a list of manufacturers. It doesn't say anything about the proper drivers being loaded or even existing in the system. -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)
On Sun, 18 Jun 2017 17:39:22 -0400, Mark Misulich wrote: [long snip] Hello: I also use various Epson Perfection Vxxx scanners in openSUSE. I never used yast to configure the scanners. You reported that sane-find-scanner found the scanner and scanimage -L listed it as a working device. In my systems (from 11.x-13.2) this was enough for the scanners to work. Does your scanning application (kooka, xsane, sane) see the scanner? Could you please send the exact link of the driver you downloaded? I would like to try it in Leap 42.2 too. Thanks, Istvan -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Wed, 2017-06-28 at 13:06 +0200, Istvan Gabor wrote:
On Sun, 18 Jun 2017 17:39:22 -0400, Mark Misulich wrote:
[long snip]
Hello:
I also use various Epson Perfection Vxxx scanners in openSUSE. I never used yast to configure the scanners. You reported that sane-find-scanner found the scanner and scanimage -L listed it as a working device. In my systems (from 11.x-13.2) this was enough for the scanners to work. Does your scanning application (kooka, xsane, sane) see the scanner?
Could you please send the exact link of the driver you downloaded? I would like to try it in Leap 42.2 too.
Thanks,
Istvan
Hi Istvan, thanks for your interest in this problem. Here is the link that you requested: http://support.epson.net/linux/en/iscan_c.php?version=1.0.4 Some information to help you understand the issue: I don't kneed to use yast to install the scanner, I was using yast to try and figure out why the scanner wasn't working after installing the iscan bundle that includes the driver epkowa. My new computer is a dual boot OS 42.2 and Win7. The scanner works with win7, but not with 42.2. My old computer is set up the same way as a multiboot 42.2 and win7, and the scanner works on both win7 and 42.2. The linux software is the same iscan bundle 1.0.4.x64 driver download. The issue seems to be USB software in the new motherboard.Please look at this bug for pertinent information: https://bugzilla.opensuse.org/show_bug.cgi?id=975866 The scanner isn't recognized by these programs: iscan, Simple Scan, scanlight, xsane, and Vuescan (I believe Vuescan uses a different driver than epkowa). It does this using both the usb2 or usb3 ports on the motherboard of the new computer. I expect that the current i-scan bundle will allow you to use your scanner, while it won't allow me to do the same for the reasons I have explained above. Mark -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Thu, 29 Jun 2017 08:19:07 -0400, Mark Misulich wrote:
On Wed, 2017-06-28 at 13:06 +0200, Istvan Gabor wrote:
On Sun, 18 Jun 2017 17:39:22 -0400, Mark Misulich wrote:
[long snip]
Hello:
I also use various Epson Perfection Vxxx scanners in openSUSE. I never used yast to configure the scanners. You reported that sane-find-scanner found the scanner and scanimage -L listed it as a working device. In my systems (from 11.x-13.2) this was enough for the scanners to work. Does your scanning application (kooka, xsane, sane) see the scanner?
Could you please send the exact link of the driver you downloaded? I would like to try it in Leap 42.2 too.
Thanks,
Istvan
Hi Istvan, thanks for your interest in this problem.
Here is the link that you requested:
http://support.epson.net/linux/en/iscan_c.php?version=1.0.4
Some information to help you understand the issue: I don't kneed to use yast to install the scanner, I was using yast to try and figure out why the scanner wasn't working after installing the iscan bundle that includes the driver epkowa.
My new computer is a dual boot OS 42.2 and Win7. The scanner works with win7, but not with 42.2. My old computer is set up the same way as a multiboot 42.2 and win7, and the scanner works on both win7 and 42.2. The linux software is the same iscan bundle 1.0.4.x64 driver download.
OK, it seems I misundertsood the problem. If you have a successful installation in Leap 42.2 on another hardware it means that the problem is not a missing component of the scanner program/driver.
The issue seems to be USB software in the new motherboard.Please look at this bug for pertinent information:
https://bugzilla.opensuse.org/show_bug.cgi?id=975866
The scanner isn't recognized by these programs: iscan, Simple Scan, scanlight, xsane, and Vuescan (I believe Vuescan uses a different driver than epkowa). It does this using both the usb2 or usb3 ports on the motherboard of the new computer.
I had similar experience before in openSUSE 13.2, see: USB scanner problem in openSUSE 13.2 https://lists.opensuse.org/opensuse/2014-12/msg00556.html In that case the problem was USB3 and USB3 xhci driver if I recall correctly. The only solution I found was disabling USB3 in BIOS. I am not sure using different USB slot (USB2 instead USB3) has the same effect as disabling USB3 completely in BIOS. Do you see this error message in dmesg after plugging in the scanner: [opensuse] rounding interval to 128 microframes, ep desc says 255 microframes - any fix? https://lists.opensuse.org/opensuse/2015-01/msg00415.html I had no time yet to try my scanner in Leap 42.2 in a USB3 capable computer, but I am planning to do it. Istvan -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On Thu, 2017-06-29 at 15:58 +0200, Istvan Gabor wrote:
On Thu, 29 Jun 2017 08:19:07 -0400, Mark Misulich wrote:
On Wed, 2017-06-28 at 13:06 +0200, Istvan Gabor wrote:
On Sun, 18 Jun 2017 17:39:22 -0400, Mark Misulich wrote:
[long snip]
Hello:
I also use various Epson Perfection Vxxx scanners in openSUSE. I never used yast to configure the scanners. You reported that sane-find-scanner found the scanner and scanimage -L listed it as a working device. In my systems (from 11.x-13.2) this was enough for the scanners to work. Does your scanning application (kooka, xsane, sane) see the scanner?
Could you please send the exact link of the driver you downloaded? I would like to try it in Leap 42.2 too.
Thanks,
Istvan
Hi Istvan, thanks for your interest in this problem.
Here is the link that you requested:
http://support.epson.net/linux/en/iscan_c.php?version=1.0.4
Some information to help you understand the issue: I don't kneed to use yast to install the scanner, I was using yast to try and figure out why the scanner wasn't working after installing the iscan bundle that includes the driver epkowa.
My new computer is a dual boot OS 42.2 and Win7. The scanner works with win7, but not with 42.2. My old computer is set up the same way as a multiboot 42.2 and win7, and the scanner works on both win7 and 42.2. The linux software is the same iscan bundle 1.0.4.x64 driver download.
OK, it seems I misundertsood the problem. If you have a successful installation in Leap 42.2 on another hardware it means that the problem is not a missing component of the scanner program/driver.
The issue seems to be USB software in the new motherboard.Please look at this bug for pertinent information:
https://bugzilla.opensuse.org/show_bug.cgi?id=975866
The scanner isn't recognized by these programs: iscan, Simple Scan, scanlight, xsane, and Vuescan (I believe Vuescan uses a different driver than epkowa). It does this using both the usb2 or usb3 ports on the motherboard of the new computer.
I had similar experience before in openSUSE 13.2, see:
USB scanner problem in openSUSE 13.2 https://lists.opensuse.org/opensuse/2014-12/msg00556.html
In that case the problem was USB3 and USB3 xhci driver if I recall correctly. The only solution I found was disabling USB3 in BIOS. I am not sure using different USB slot (USB2 instead USB3) has the same effect as disabling USB3 completely in BIOS.
Do you see this error message in dmesg after plugging in the scanner:
[opensuse] rounding interval to 128 microframes, ep desc says 255 microframes - any fix? https://lists.opensuse.org/opensuse/2015-01/msg00415.html
I had no time yet to try my scanner in Leap 42.2 in a USB3 capable computer, but I am planning to do it.
Istvan
Hi Istvan, thanks for your reply. I am away from home for work at present, so I will try your suggestions next week when I get home again. I don't remember an option in the bios for me to disable usb3, only to enable or disable XHCI handoff. I have tried this both ways in the bios, it doesn't make any difference as far as getting the scanner to work with either selection. Mark -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 30/06/17 08:55, Mark Misulich wrote:
On Thu, 2017-06-29 at 15:58 +0200, Istvan Gabor wrote:
On Thu, 29 Jun 2017 08:19:07 -0400, Mark Misulich wrote:
On Wed, 2017-06-28 at 13:06 +0200, Istvan Gabor wrote:
[prune]
I had similar experience before in openSUSE 13.2, see: USB scanner problem in openSUSE 13.2 https://lists.opensuse.org/opensuse/2014-12/msg00556.html
In that case the problem was USB3 and USB3 xhci driver if I recall correctly. The only solution I found was disabling USB3 in BIOS. I am not sure using different USB slot (USB2 instead USB3) has the same effect as disabling USB3 completely in BIOS.
Do you see this error message in dmesg after plugging in the scanner:
[opensuse] rounding interval to 128 microframes, ep desc says 255 microframes - any fix? https://lists.opensuse.org/opensuse/2015-01/msg00415.html
I had no time yet to try my scanner in Leap 42.2 in a USB3 capable computer, but I am planning to do it.
Istvan Hi Istvan, thanks for your reply. I am away from home for work at present, so I will try your suggestions next week when I get home again. I don't remember an option in the bios for me to disable usb3, only to enable or disable XHCI handoff. I have tried this both ways in the bios, it doesn't make any difference as far as getting the scanner to work with either selection.
Playing around in the BIOS would surely affect whether Windows will or will not see the scanner, and if does not then whatever is in the BIOS is not the problem. (But then, when one talks about Windows anything is possible... :-).) BC -- Government has become a committee for managing the affairs of the rich. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (8)
-
Basil Chupin -
Carlos E. R. -
Carlos E. R. -
Doug -
gumb -
Istvan Gabor -
Mark Misulich -
Patrick Shanahan