On Saturday 11 August 2007 12:18:36 Chema wrote:

Hi all and sorry if this list isn't the correct one to write this. I don't understand one thing: The day 2007-07-31 I open a bug about a problem I see in acroread. Now,today I received a mail talking about my mail is a another bug's duplicate. OK,I read the other bug and see that this bug was open the day 2007-08-10. And this is I don't understand.Why my bug (the first) is a duplicate of another bug that appears 10 days after? Thanks and regards

If two bugs are the same, does it really matter which one gets closed? The important thing is that it is reported so it can get fixed, right? When they see two identical bug reports, they will close one as a duplicate of the other, but I don't think anyone really cares about which one was opened first. If, on the other hand, you don't think the other bug is the same as yours, then you should reopen yours and say so (and explain why) -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

On Saturday 11 August 2007 03:18:36 am Chema wrote:

Hi all and sorry if this list isn't the correct one to write this. I don't understand one thing: The day 2007-07-31 I open a bug about a problem I see in acroread. Now,today I received a mail talking about my mail is a another bug's duplicate. OK,I read the other bug and see that this bug was open the day 2007-08-10. And this is I don't understand.Why my bug (the first) is a duplicate of another bug that appears 10 days after? Thanks and regards -- Chema Ollés Usuario Linux: #198057 openSUSE 10.3 (i586) Beta1 kernel-2.6.22.1-16-default #1 SMP 2007/08/06 15:19:41 UTC i686 GNU/Linux

Not sure what the big deal is, that the older one stays in bugzilla or the issue gets resolved? Maybe you classified it incorrectly, or didn't have as much content as that later bug.. But then again, does it really matter? Ben -- How much can you know about yourself, you've never been in a fight? I don't wanna die without any scars. So come on; hit me -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

You may ask any question re opensuse you like - all o.k Bugzilla - PMS - Problem Management System has very many procedural things that sometimes are don't that we don't understand when we submit bugs. The order is not the most important issue in marking duplicates. If both describe the same bug, and as another has said, a second same bug contain more information about the bug the the one with more information survives. Well that's how PMS is suppose to work and Bugzilla get more improvements and updates than opensuse ;-) Chema wrote:

Ben Kevan escribió:

...

But then again, does it really matter? No,really isn't matter,it's only curiosity... May I have curiosity about this,isn't it? Regards

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Sunday 2007-08-12 at 08:42 +0200, Chema wrote:

Ok,Ok...I really understand but seems that nobody things about the 10 days somebody lost to try solved the problem with acroread.In this case the information was the same,more or less,but I suppose one bug go to correct people (the last) and one goes to... (my bug) Regards

True. It also means your report wasn't evaluated in time. If the people having to read bugzilla had acted faster, the second report wouldn't have been reported. Also, the second reporter should have read the already existing reports and add to yours instead of opening a new one. Both reports tells the same history in very similar words, so the assumption that the one with more details got through is not correct in this case. The report that got through was made by a Novell employee, and his was marked "critical" against the gnome platform (yours simply Normal-other) so his was evaluated first. Or, being made by an insider he knew which door to bang or phone to :-p It may all be very nice an correct, but it means a waste of time, and an understandable disappointment for reporters. But you are also at fault, as the same bug was reported earlier, by another Novell employee, and marked duplicate too :-p Three different reports before somebody took notice. Mmmmm... - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.5 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFGvu43tTMYHG2NR9URAo+5AJ9+rVWLxkp45KEJEFJfrrZWYCQiSQCdEDG3 zYQY1hu9XOtkQ1CsUmuOB74= =EGT5 -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org