From: "Steven T. Hatton" To: suse-linux-e@suse.com Subject: [SLE] Bugzilla for SuSE: PLEASE! Date: Tue, 18 Sep 2001 17:42:52 -0400 MIME-Version: 1.0 Received: from [202.58.118.7] by hotmail.com (3.2) with ESMTP id MHotMailBD710AE50067400437A4CA3A760711E50; Tue, 18 Sep 2001 14:43:02 -0700 Received: (qmail 28073 invoked by alias); 18 Sep 2001 21:42:16 -0000 Received: (qmail 28063 invoked from network); 18 Sep 2001 21:42:16 -0000 From suse-linux-e-return-72746-purpleshirt Tue, 18 Sep 2001 14:43:10 -0700 Mailing-List: contact suse-linux-e-help@suse.com; run by ezmlm Precedence: bulk X-No-Archive: yes list-help: mailto:suse-linux-e-help@suse.com list-unsubscribe: mailto:suse-linux-e-unsubscribe@suse.com list-post: mailto:suse-linux-e@suse.com X-Mailinglist: suse-linux-e Delivered-To: mailing list suse-linux-e@suse.com Message-Id: <200109182142.f8ILgjq09722@smtp004pub.verizon.net> Organization: Global Symmetry X-Mailer: KMail [version 1.3.1]

I don't know how much effort it would be to setup and run this, but I really believe SuSE could benefit from using the following product: http://www.mozilla.org/projects/bugzilla/

It is sometimes frustrating to see problems, but not be able to follow

The whole idea of secrecy can be compromised if we create our own public SuSE bug database. I am not sure who will look at the bugs and fix them. Meanwhile we can post them into this newsgroup and discuss them openly. Sincerely, Alexey Solofnenko. _____ < http://members.home.com/asolofnenko/ > Alexey N. Solofnenko < http://www.inventigo.com/ Inventigo LLC Pleasant Hill, CA (GMT-8 usually) -----Original Message----- From: Purple Shirt [mailto:purpleshirt@hotmail.com] Sent: Wednesday, September 19, 2001 8:53 AM To: suse-linux-e@suse.com Subject: Re: [SLE] Bugzilla for SuSE: PLEASE! I agree 100%. I just submitted two bugs to mozilla last week and I got the feeling that: 1. the stuff was submitted properly 2. the stuff was read 3. the guys are working on the problem or dismissed it as not important or no true bug. That is true interaction. Sending email to feedback@suse.com is a dark tunnel. Everybody knows how quickly 50 mails come in and yours just got swamped into neverland. I send feedback emails before requesting ifhp to be bundled with suse and it still isn't after 4 releases even though suse ships lprng which is created by the same guy. I also requested livejournal to be bundled and I don't think it will ever make it. I submitted the fact that the modules images miss drivers from the 2.4 kernel. How hard is it to check /lib/modules/2.4.x/kernel/drivers/ what modules are missing and rearrange the modules on the floppy disks or create a modules3 image? The bug system from Mozilla seems to be working and I'd be more than happy to use it for SuSE products instead of sending emails to this list and shouting out "something is broken". The only fear I have is SuSE doesn't have the staff and time to run such system because they fear most things submitted won't be true bugs and takes away time from the most apparenty bugs, which they can track themselves. mk the

progress of their resolution. AFAIK there is not 'standard' way to report a bug, much less follow up on one, or determine if the bug is already reported. I have found such systems invaluable as an SA running a large network. It may be hard to put in place and get people to use it, but once it is in place, it makes everything much smoother, and saner.

Steven

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