Am Dienstag, 6. Juni 2006 10:20 schrieb jdd:

Giving the numer of OT mails on this list and the threads that gave, I wonder why so many people don't use the "communicate" page warnings.

At first I thought they come from the archives or the search engines. But I couldn't figure how to write to the list from the archives and google don't index opensuse lists.

So the question.

could the not so old readers of this list say us how they first know of this list and if they did read the instructions before posting (don't matter if they follow the instruction at first, but I they can explain this also)

Don't think it's to blame anybody, it's only to better figure how we can explain to the users the role of the various lists

thanks jdd

When I first couldn't install Suse 10.0 in November/December 05 I was desperately searching in google, then placed my question in several forums (always waiting some days, then trying another forum), finaly finding the mailing lists on the opensuse.org communicate page. If I remember correctly that time the lists were presented in another order than now, and I had the impression, that the opensuse list is the right list for the "opensuse" I've downloaded, and the suse-e etc. lists were for the Suse you can buy in a box. (I now know that this isn't the case, but I didn't know then - I am a bit slow, I am Swiss :-) ) Well, I placed my question here, and I've got qualified answer that solved my problem (even though it wasn't the right list: thanks again). When I look at http://en.opensuse.org/Communicate today it seems a bit better, as suse-e now is presented at the first place, but if you try to think like somebody, who is absolutely new to Linux and/or isn't a native english speaker, I think it still istn't really clear. It says "General discussion on all releases until and including SUSE Linux 10.1, (name of the list "suse-linux-e"). For more specialized questions only, look below at others lists." But if I search for help I'm not looking for "general discussion" (to my eyes, in my english-understanding, opensuse is "general discussion"...). If I was Also the word "technical" (as posted many times in those discussions about community etc.) is IMHO not what a newbie with problems is looking for, because newbies don't have any idea of "technic", they just wants help.... So I would call suse-e something like "the list for finding help with problems in all releases..." Second: I had a long time to find the "communicate" page, because I didn't search for communication but for help. So I looked on the "Documentation" and "Support" pages etc., just because I thought "communication" is either small-talk or expert talk between developpers, thus not approriate for me. So I would insert something like "finding help" in the left navigation to link to the "communicate" page, and then put a paragraph "where to find help" quite on top, there pointing to the suse-e list. Finally I would change the opensuse-lits description. Now it says "General discussion about the openSUSE project and community only". Well, as I know from the tons of posts coming in lately, even on this list nobody really knows, what "community" is (please don't flame me because I say this - at least there are very different views here). How should a newbie know if even you don't? So I'd point out more clearly what the opensuse list is *not*. (Like adding: "not for technical problems or help. For help use suse-e") regards Daniel -- Daniel Bauer photographer Basel Switzerland professional photography: http://www.daniel-bauer.com special interest site: http://www.bauer-nudes.com --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-unsubscribe@opensuse.org For additional commands, e-mail: opensuse-help@opensuse.org

On 6/6/06, jdd <jdd@dodin.org> wrote:

Giving the numer of OT mails on this list and the threads that gave, I wonder why so many people don't use the "communicate" page warnings.

At first I thought they come from the archives or the search engines. But I couldn't figure how to write to the list from the archives and google don't index opensuse lists.

So the question.

could the not so old readers of this list say us how they first know of this list and if they did read the instructions before posting (don't matter if they follow the instruction at first, but I they can explain this also)

Don't think it's to blame anybody, it's only to better figure how we can explain to the users the role of the various lists

thanks jdd -- http://www.dodin.net http://dodin.org/galerie_photo_web/expo/index.html http://lucien.dodin.net http://fr.susewiki.org/index.php?title=Gérer_ses_photos

--------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-unsubscribe@opensuse.org For additional commands, e-mail: opensuse-help@opensuse.org

From my experience, the general user help list would be named something like opensuse@ or suse@ or suse-users@ or .... but of course

Speaking as someone who (now seemingly mistakenly) joined the list yesterday, I think the reason I joined the wrong list is because the suse-linux-e list was not in the bulleted list of lists ;) I didn't even see it at all when scanning the communicate page. My eye skipped straight to the bullet list. Add on top of that the domain is @suse.com (which obviously I didn't notice since I didn't see the list description) and the odd '-e' in the list name and I still may have chosen the wrong list even if I had seen it. there is no excuse for not reading the page more carefully. -- Steve Feehan --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-unsubscribe@opensuse.org For additional commands, e-mail: opensuse-help@opensuse.org