Again..why do people insist on sending this kind of thing to this list which is for users and the only SuSE people who even read it are Mads and Chris who have nothing to do with support policy. Send email directly to SuSE or call them. I feel your pain but all this does is insight flamewar about support issues. If you post the problem your having the users of this list might be able to help you. * Avi Schwartz (avi@CFFtechnologies.com) [030428 11:36]: ->My laptop's built-in ethernet card is not working under 8.2 Pro. It ->used to work with previous versions of SuSE and still works under ->different Linux distributions (Gentoo, for example). So I fill a ->support request and what answer do I get: -> ->"Please consider that our free installation support has a defined scope. ->Unfortunately, configuration of network cards is not covered within ->this scope, so please understand that we cannot answer the support ->requests you have ->submitted." -> ->So what now, I am just SOL? -> ->Thanks you SuSE, I guess in the future I will take my business ->somewhere else. ->-- ->Avi Schwartz ->avi@CFFtechnologies.com -> -> ->-- ->Check the headers for your unsubscription address ->For additional commands send e-mail to suse-linux-e-help@suse.com ->Also check the archives at http://lists.suse.com ->Please read the FAQs: suse-linux-e-faq@suse.com -> -> -- Ben Rosenberg ---===---===---===--- mailto:ben@whack.org Tell me what you believe.. I'll tell you what you should see.