Ron Heron wrote:
SuSE, and anyone else who cares about this thread....
I think we have every right to be critical of SuSE. We, after all, pay them for a product. When the product comes out half-baked (or under documented) we tend to get sour.
I find the product to be quite 'well-done' myself
While we as customers sometimes make brain-dead mistakes, SuSE, as a vendor does, too.
That's called 'life'.
Just looking at Michaels replies - how the hell were we supposed to know what suse or RH do with their kernels, unless they tell us?
How the hell do they know you want to know? Try asking.
Does he REALLY want to stand behind me while I work on my system - for what?
Probably so he can help you with what is (seemingly) not a real common problem.
Do I need SuSE to tell me that the problems are MY problems? - No duh, they're my problems.
Also, SuSE wants a bug report for everything. Some of this stuff is very basic, and a low level of QC or Documentation could easily have kept people from major frustration.
How does QC work? People report problems - problems get fixed.
Right now, the feeling I get is
"This is SuSE, you like it, you told me so, so shut up. If you got a problem, fill out a bug report, and we'll tell you that we already knew about it. We save ton's of money letting the customer QC our distributions, so we can hire egotistical people to respond to your concerns and really make you feel like an idiot."
This must be why SuSE made a nett loss last fiscal year - not enough bug reports!
Truthfully, I am not really bothered by the whole ordeal. I think it's rather funny seeing these kind of responses from vendors, especially in this day and age. It's kinda like the old days, when you could treat the customers poorly, because there was no alternative. I said WAS.
There is an alternative - it's called good manners and common courtesy.
Oh, and SuSE, before you get started on this - I know you need details, and general statements don't help much, blah blah. But, perhaps the marketing and management folks should attend to this issue. It is clearly not an engineering problem. It is a QC, Documentation, Customer Relation, and Packaging problem. That was the reason for the generality in the original post. If I actually wanted help fixing the problems (I didn't ask for help, did I?) then I would have posted in that matter.
Customer Relation problem? Perhaps with one customer
But, on a positive note, I did learn alot about the kernel packaging!
See, there's an upside to everything! :-)
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