On Friday 09 May 2008 16:56, peter nikolic wrote:
There seems to be a lot of people these days that seem only capable of giving very useless one or two line sarcasms instead of constructive answers and suggestions , Maybe it is time some staff at suse were cycled to somewhere that sarcasm is appreaciated instead of somewhere where helpfull suggestions and answers are to be expected .
Ah, what a warm feeling of helpfulness for the original poster I can sense in
such a reply...
Please elaborate in what way your answer helps the OP to get his problem
fixed. I don't seem do understand it.
We'd all like to have a completely bug-free Linux distribution that will not
fail on any possible combination of hardware and installation scenarios. But
obviously, we will only get near this ultimate goal when people cooperate.
And we have tools and procedures for that. For bugs, our tool is Bugzilla.
This helps to organize things in a way so efficient work on those issues is
possible. It keeps the status of issues, there is a well-defined way to
relegate them to whatever maintainer is responsible, and they are documented
for the future.
Do you think the same goal can reasonably be achieved by posting failure
stories (intermixing facts, fiction and feelings at the same time) to a
mailing list?
Try it. Not once (that's easy), but providing a sustained level of support.
Then let's discuss how successful this approach was after a while.
CU
--
Stefan Hundhammer