Ah, did you order your 7.1 from their web site? I did on the 19th of Feb and still haven't got it. I emailed them (at info@suse.co.uk) and they called me back 2 days later. Apparently I didn't include a delivery address in my order and it's been sat in their warehouse ever since. My credit card was charged on the 19th of Feb though. So now it's winging it's way in the post to me. I expect there's something wrong with their web order system that drops (some) people's addresses. I'm certain I added mine - how could I miss such a thing, and how did it let me if I did??? Jamie On Tue, 20 Mar 2001, Keith Powell wrote:
Why does SuSE UK have its own e-mail address when it apparently isn't in use?
I am an update subscriber and STILL haven't received my update to version 7.1 from SuSE UK. Other subscribers appear to have received theirs over a week ago. It's also been in the shops over here for the last month.
So I sent them an e-mail today, querying the delay.
The e-mail didn't go to SuSE UK as I had addressed it, it was rerouted to Germany from where I have received a Help-Line Ticket Number. So I suppose that I am now at the back of the technical help-line queue for getting my non-technical query answered. If it had gone to SuSE UK as I intended, it could have been answered quickly and directly by the people involved.
If I sound annoyed at both the delay in getting the update and this ticket number fiasco, I am! I don't often get annoyed, but not being able to contact the UK office with a simple query, really has got me going.
Why doesn't SuSE Germany allow the UK office to receive its own e-mails?
Why are we, who fully support SuSE by getting our disks directly from them, rather than from a dealer, apparently pushed to the back of the queue when it comes to supplies? I know that I can't get the update from a dealer, but it may have been worth paying the extra and buying the complete new version from a shop, a month ago.
Now I have got that off my chest, I feel better!
But it doesn't alter the situation of not being able to contact the UK office. If I phone them to try to sort it out, I wonder if I will be connected to Germany? If I don't get an email reply soon, I will have to try phoning and see what happens.
Cheers, from a frustrated
Keith
-- Jamie O'Shaughnessy jamie.oshaughnessy@ntlworld.com