-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Duaine & Laura Hechler wrote:
Jerry Feldman wrote:
<snip>
Having been employed by HP in the Linux area, I know that HP spends a lot of bucks in the Linux area. OH DO THEY NOW..........then why doesn't my HP dvd640 drive burn DL DVD's -- and -- their firmware utility only supports Windows (NOT even Mac) -- and -- when I called HP, they were insistent that their DVD drives are ONLY supported under windows (NOT even Mac)
Especially, when the chief product designer of the DVD writers was the one that email me back stating all of this !!!!
AND, that same designer, REFUSED, to answer my question on how, under Linux products - they - sell, do they update the firmware under Linux.
NOW, I have to basically trash a - good - working - DVD drive - all for the use of DL burning, Duaine
Why? Maybe you are talking to the wrong people. DVD support for Linux is nowadays mostly handled by the author(s) of dvd+rw-tools with or without the assistance of the DVD manufacturers. (Though I notice the site seems to have some sponsorship from HP). Go to ... http://fy.chalmers.se/~appro/linux/DVD+RW/ for more info... Whether the HP first line support people (or any IT first line support people) should know more about their products and IT generally is not debated. The majority are muppets who drive 2nd and 3rd line support people and customers crazy.., (but as the old saying goes if you pay peanuts you get monkeys... and if they are not monkeys they are usually managed by donkeys... pardon me mixing my metaphors...:-) ) However, if you really believe that you got a personal response from the chief product designer at HP then you are definitely living on a different planet to me (most likely it was 1st line support minion drafted in to respond to the hoi pollio ).... - -- ============================================================================== I have always wished that my computer would be as easy to use as my telephone. My wish has come true. I no longer know how to use my telephone. Bjarne Stroustrup ============================================================================== -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.9 (GNU/Linux) Comment: Using GnuPG with SUSE - http://enigmail.mozdev.org iEYEARECAAYFAki9MtgACgkQasN0sSnLmgJC3wCguHZcR5l2jYv/oSbB/GDsPJRE SMwAoIIPkEj+SMH+Veux//7yjjXi4cNS =SfBw -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org