On Monday 28 April 2003 13:36, Avi Schwartz wrote:
My laptop's built-in ethernet card is not working under 8.2 Pro. It used to work with previous versions of SuSE and still works under different Linux distributions (Gentoo, for example). So I fill a support request and what answer do I get:
"Please consider that our free installation support has a defined scope. Unfortunately, configuration of network cards is not covered within this scope, so please understand that we cannot answer the support requests you have submitted."
So what now, I am just SOL?
Thanks you SuSE, I guess in the future I will take my business somewhere else. -- Avi Schwartz avi@CFFtechnologies.com
I look at it this way...SuSE does *NOT* have in the best of imaginations, the resources to do something more. Hell, M$ doesn't even give decent support, and look at the money and resources *that* pile of dog doo has! If you want more than the 'basic' support (read what it says on the box and on the website, it was all there for you and anyone else), then pay a little bit for it. If you think about it, the payment made for SuSE support other than 'basic', comes up *far less* than M$' charge-by-the-minute support. John -- A butterfly is: Pretty,soft,harmless...and useless, just like M$N. My Penguin eats butterflies.