Dumped Charter for refusal to correct a bill - even after going to the VP Steve PLUS $61 billion in debt In Sept, we got a bill with the extra charges for HD (digital) service (we NEVER ordered). I called CS (Customer Service) and they figured out that we owed $86.53. So, I paid it. Got Oct. bill with a Balance Forward of $11.79. What the hell? Fired off another call to CS and they said that that was correct - how - they said that we were supposed to pay $98.32 - but - I kept trying to tell them that we didn't have and not ordered HD service. After many minutes of, literally, arguing - I got disconnected - THEY hung up on me. Called back again, got another CS rep, they finally said that that was correct (from before) and they tried to tell me that the $11.79 was rebated in the detail break down. WELL, the detail on my bill added up to only $11.13. So I kept on trying to get an answer on where the other 66 cents went. They said that what they were looking at added up to $11.79.(By this time I was livid) Finally, I mentioned that I'm not paying the bill until we get a corrected bill - they responded "you have a correct bill". Again an argument ensued and they hung up on me again. Somewhere I got the VP's email address and fired off an email to him about this - TWICE within a couple of days. Made a third call - going through all the same BS as before and requested another corrected bill. Again they said that the bill was correct. Again, I said the I'm not paying the bill until we get a corrected one. This time - I - hung up on them. The next day, my wife called and got the same BS and requested a corrected bill. Well, we got one, BUT it was only a screen print of the same exact bill - including showing that 66 cents in not accounted for. She called back to get an a reason why we got the same bill and NOT a corrected bill. They replied that they can only send out what was in the "system". Fired off a third email to the VP Steve and went through everything up to now. And added that if this don't get resolved I'm not paying the bill and we are switching to AT&T U-Verse. He apologized and was going to credit our bill - which he did. BUT never got the bill and the missing 66 cents resolved. Now we are on AT&T U-Verse for almost the same price. -- Duaine Hechler Piano, Player Piano, Pump Organ Tuning, Servicing & Rebuilding Reed Organ Society Member Florissant, MO 63034 (314) 838-5587 dahechler@att.net www.hechlerpianoandorgan.com -- Home & Business user of Linux - 10 years -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org