On Sunday 29 May 2005 20:45, Anders Johansson wrote:
No. They can do better by getting things right with 10.0. Things definitely don't get better by experienced users being quiet about existing problems.
Oh, that reminds me of the feedback form. Do they actually listen to that anymore? Haven't had any answers from there since Novell took charge.
There is an open bugzilla now. bugzilla.novell.com. Feel free to use it
Finally. Thanks, didn't know that.
They are supposed to have more experienced support staff available now, but it surely looks like the exact opposite.
How so?
They don't seem to bother to reply to 100% valid complete show stopper *kernel* bugs sent via feedback form anymore. That's bad. Or it just may be my bad luck this time, who knows. Anyway, i've reported several with zarro being replied. Previously i had responses within few business days. But let's try the bugzilla, if only i could have that SUSE kernel in use again :)
Same goes for documentation. They surely don't bother to make it easily available anymore.
The web site is being heavily reworked to incorporate all the suse.com content. This will take a while. But even so, right now all knowledge base articles are searchable.
Let's hope so. -- // Janne