On Wed, Jan 12, 2005 at 01:58:43AM +0000, Sid Boyce wrote:
They can easily prioritise the problems and issue updates. It's obvious what the most pressing problems are. Feedback is good and proper support staff earn their crust sorting those out, the patches suggest they must be listening to their customers and also being proactive, except ...to the raft of 9.2 installation strangeness
Not all SuSE installation strangeness is resolveable by SuSE support, though. For instance, I was unable to get a working installation of SuSE 9.2 successfully configured on my IBM ThinkCentre A50p until I applied the Critical BIOS update downloadable from: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TCTR-ERRN91 Despite being a system BIOS issue (proven by the fact that it was entirely resolved by installing the BIOS update concerned), it didn't affect SuSE 8.2 nor 9.1, both of which had previously installed and run on the same machine successfully. It would be unrealistic to expect SuSE to know that this BIOS update must be installed before 9.2 can be successfully installed on a number of IBM machines. It appears that this is in fact an Intel issue primarily: http://developer.intel.com/design/pentium4/specupdt/249199.htm http://developer.intel.com/design/celeron/specupdt/290749.htm http://developer.intel.com/design/pentium4/specupdt/302352.htm http://developer.intel.com/design/celeron/specupdt/302354.htm So this could be perhaps the underlying cause of some installation issues that SuSE 9.2 users are experiencing, related to BIOS updates being needed for machines running certain Intel processors, rather than anything that SuSE support can fix. -- Anthony Edwards anthony.edwards@uk.easynet.net